Douglas INFINITI

My husband & I went in search of a specific used car to which this dealership had one in their inventory. The car was a trade in and we initially had a few misgivings due to the state of the car when w to which this dealership had one in their inventory. The car was a trade in and we initially had a few misgivings due to the state of the car when we first saw it however Mike Carchia & everyone at Douglas made all of our fears disappear. From the moment we walked in we were given white glove service. Any questions we had were answered. Any problems we had were fixed. When we picked up the car a week later it looked BRAND new. They did an amazing job fixing the scratch we had an issue with and the detailing job they did was superb. They really were a pleasure to work with and even shipped our new plates to us via overnight delivery so we would get them in time to register the car in our town before the holidays. We would definitely buy from them in the future and would not hesitate to recommend them to anyone looking for a new or used car. You never get the feeling like you are being glossed over or taken for a ride here and we would know - we visited four other dealerships that weekend... We were especially lucky to work with Mike Carchia - he is a great salesman & a great guy. Thanks to everyone at Douglas! More

Always a pleasant experience dealing with Douglas Infiniti. It's nice to go somewhere with good customer service. Overall it's always been a good experience. Infiniti. It's nice to go somewhere with good customer service. Overall it's always been a good experience. More

This service team is the best there is! Alexis M. took care of me and put me at ease. I couldn't ask for better service! She explains everything that is being done to my car and gives me an accurate wait care of me and put me at ease. I couldn't ask for better service! She explains everything that is being done to my car and gives me an accurate wait time. More

It was a refreshing change to work with this dealership. No usual sales pressure and last minute surprises. They were quite matter of fact, courteous and professional. Specifically Richard was awesome who t No usual sales pressure and last minute surprises. They were quite matter of fact, courteous and professional. Specifically Richard was awesome who took personal attention in getting our car ready and delivered to us. I highly recommend the dealer and look forward to working with them in the future on my next car. More

Alan was very knowledgable about the vehicle I purchased and the whole process went very smoothly. He addressed any issues I had with the vehicle and followed up right away. and the whole process went very smoothly. He addressed any issues I had with the vehicle and followed up right away. More

I don't normally write reviews, but I would be remiss if I did not commend our sales person, Ray Pierce, as well as the Douglas Infiniti team, for making our car buying experience the best experience we hav I did not commend our sales person, Ray Pierce, as well as the Douglas Infiniti team, for making our car buying experience the best experience we have ever had. Having purchased Audi's, Land Rovers and BMW's, we have now purchased 2 Infiniti's- a G37x and an M37x- in the last year. Our salesperson, Ray Pierce, is the finest automobile sales representative I have ever dealt with. Ray made our purchasing decision easy by being customer-service oriented and knowledgeable. Ray has integrity and we always knew that Ray was working in our best interest. Ray has a terrific team- we have never felt more comfortable with our car purchase. More

Words to describe my experience with my purchase of my new Infiniti are; Professional, Courteous, Prompt, Hassle-Free, and Accommodating. Good Job Richard. I Also have to add the convenience of Richard be new Infiniti are; Professional, Courteous, Prompt, Hassle-Free, and Accommodating. Good Job Richard. I Also have to add the convenience of Richard being efficient with the banking process. More

Staff in every dept is friendly, courteous and informative. Sale person was very knowledgeable and thorough in explaining the product. Overall, Douglas Infinity delivers a 5-star experience. informative. Sale person was very knowledgeable and thorough in explaining the product. Overall, Douglas Infinity delivers a 5-star experience. More

I don't usually write reviews but I have to say I had an exceptional experience purchasing my G37X last week. This is my fourth lease with Douglas. All are with Gil, who as usual did a fabulous job. I exceptional experience purchasing my G37X last week. This is my fourth lease with Douglas. All are with Gil, who as usual did a fabulous job. I really trust Gil, who is always honest and manages to exceed my expectations. It makes buying a care stress-free and actually a pleasant experience. I couldn't be happier with my deal. The G37X is a great vehicle and I look forward to driving it and enjoying it! More

I have been a customer of Douglas Infiniti for a number of years. I always receive top notch service and everyone there from the receptionist to the service mechanic always makes me feel like a VIP custome of years. I always receive top notch service and everyone there from the receptionist to the service mechanic always makes me feel like a VIP customer! For over 6 years, I have been dealing with the same salesman, Gil Coronado. In my book, Gil is awesome. He knows my needs and always follows up with me to see how I am doing. The showroom is bright and very clean. I would definitely recommend their services!!!!!! More