Douglas INFINITI

have been a customer at Douglas Infiniti for 20 years now since 2003. As such, I have always received excellent customer service and felt comfortable enough to purchase two certified pre-owned vehicles from since 2003. As such, I have always received excellent customer service and felt comfortable enough to purchase two certified pre-owned vehicles from Douglas. However, over the last few years, I started to notice management changes that quite frankly have not resulted in the same positive experience that I had grown accustomed to over the years. It began when they let go of Gary Darling, who had been there forever, and a few others in the Service and Sales departments.  The last straw that broke the camel’s back, was I tried several times to speak directly with Chris Ng, the current General Sales manager about extending my current extended warranty, instead someone else that I don’t know called me back and quite frankly I did not feel comfortable dealing with so I left a message for Chris. Instead, my sales rep Gil Coronado called me, and said he would get back to me (still waiting for that call btw). Finally, I emailed Chris directly about this matter a few days ago, and have yet to receive a reply, instead what I received was an offer to buy another vehicle. Anyway, apparently there’s no longer any loyalty at this dealership, even for a 20 year customer. As such, I will no longer frequent this dealership for any future vehicle purchases or service related matters. You might want to do the same as I stated this is not the samr dealership that it once was More

My car is awesome and their services was great and I do highly recommend them. highly recommend them. More

Luke Calder was such a pleasure to work with. I never thought I'd feel thar way about a car salesperson! But he was polite, personable, understood what I wanted and didn't try to over sell or p I never thought I'd feel thar way about a car salesperson! But he was polite, personable, understood what I wanted and didn't try to over sell or push me in any other direction. I truly appreciate his professionalism. He made my car buying experience a great one. John in financing was also very pleasant and professional. Overall, a great experience. More

Our experience was incredibly easy from start to finish. The sales person was knowledgable and extremely professional, and we completely appreciated that neither he nor the sales manager was pushy, they bo The sales person was knowledgable and extremely professional, and we completely appreciated that neither he nor the sales manager was pushy, they both just made the process very smooth. More

My experience was very smooth and easy. Stan was exceptional in hearing me out and assisting me.He was a pleasure to deal with. Stan was exceptional in hearing me out and assisting me.He was a pleasure to deal with. More

The salesman Stanley was extremely nice and professional and I was very impressed with how courteous and patient he was with the transaction. The dealership itself was great and I was very impressed with how courteous and patient he was with the transaction. The dealership itself was great More

Nice , friendly and great customer service. John is very polite, he answered all my questions, showed me all my options that were available to me. Overall the experience I had was great and wor John is very polite, he answered all my questions, showed me all my options that were available to me. Overall the experience I had was great and worth it I’ll definitely recommend people to come here. More

I've had a number of dealerships over the years, and Douglas Infiniti is the Best. Douglas Infiniti is the Best. More

Great experience with helpful and friendly people, a large selection of cars, and dealt with integrity and transparency large selection of cars, and dealt with integrity and transparency More

John Lato was excellent! Very helpful and patient, answered all of our questions, and helped us find the QX60 in a color that we liked. He made the process very easy. Very helpful and patient, answered all of our questions, and helped us find the QX60 in a color that we liked. He made the process very easy. More