Douglas INFINITI

excellence As always Mike Gagliardi continues to take exceptional care of me. I respect his knowledge and advice. There are a million places I could go to rece As always Mike Gagliardi continues to take exceptional care of me. I respect his knowledge and advice. There are a million places I could go to receive service but I always return to Douglas because of Mike and of course the exceptional service. The snacks do help as does the loaner More

My experience. My experience from scheduling to pick up was truly exceptional. Mike and Dave are very professional and knowledgeable service managers. I plan on buy My experience from scheduling to pick up was truly exceptional. Mike and Dave are very professional and knowledgeable service managers. I plan on buying and servicing all of my future cars at Douglas. More

20,000 mile service & recall on part done Attentive service. Work done in a timely manner. Service associate was excellent. I was offered a loaner car even though I didn’t reserve one in advan Attentive service. Work done in a timely manner. Service associate was excellent. I was offered a loaner car even though I didn’t reserve one in advance. More

Excellent Service Experience Loaner ready....check I was expected and all paperwork was ready...check Service done on time....check Cost as expected...check Car ready on time. Loaner ready....check I was expected and all paperwork was ready...check Service done on time....check Cost as expected...check Car ready on time...check Out processing fast and efficient...check Excellent experience...check More

Class Of Service Great Buying Experience - Excellent Sales Rep Marty Zucker best knowledge, without pressure makes buying process a ease, GM (Jamie) persona Great Buying Experience - Excellent Sales Rep Marty Zucker best knowledge, without pressure makes buying process a ease, GM (Jamie) personal approach excellent. Hoping for next and recommend Douglas. More

Honest and efficient Advisor was honest and efficient. Told what work was needed and what was not needed at this time. Douglas has been servicing our vehicles for at lea Advisor was honest and efficient. Told what work was needed and what was not needed at this time. Douglas has been servicing our vehicles for at least 15 years. More

Q50 purchase We recently purchased a certified used Q50,beautiful car, & excellent experience with the dealership. Our salesperson was John Lato, he was knowledge We recently purchased a certified used Q50,beautiful car, & excellent experience with the dealership. Our salesperson was John Lato, he was knowledgeable, and more than willing to help us with every question & concern. He spent a lot oft time getting to know us and remembering what we said when we came back a second time to actually purchase the car. More

Terrific Experience at Douglas Infiniti Last week, July 27, 2018 I purchased a certified pre-owned FX37 from Douglas Infiniti in Summit, NJ. I received top notch salesmanship from Mr. Carey Last week, July 27, 2018 I purchased a certified pre-owned FX37 from Douglas Infiniti in Summit, NJ. I received top notch salesmanship from Mr. Carey Jackson. He provided thorough product knowledge as well as a charming personal touch. The buying experience was smooth and pressure-free. I spotted a few minor issues with the car such as a loose interior panel and a small rip in the leather. Carey made sure that everything was rectified (at no cost to me) before handing me the keys. I chose to finance the vehicle through Infiniti (as their rate was much better than my bank’s offer) and even the financing guy, Jamie, was courteous and personable. I highly recommend Mr. Carey Jackson and the rest of the team at Douglas Infiniti, Summit, NJ. More

Great Experience We worked with Carey and Jamie. Both were amazing and truly went above and beyond to find the exact car we wanted. We've purchased 2 previous cars fro We worked with Carey and Jamie. Both were amazing and truly went above and beyond to find the exact car we wanted. We've purchased 2 previous cars from Douglas and wanted to check out other brands this time around. After visiting BMW, Audi & Lexus, Douglas' superior service and Infiniti quality brought us back a third time. Thanks again for a great purchase experience. More

BAD BUSINESS PRACTICES Horrible experience after we took delivery. We bought a CPO, which is supposed to mean certified pre-owned??? As per Douglas, it means car performs ok Horrible experience after we took delivery. We bought a CPO, which is supposed to mean certified pre-owned??? As per Douglas, it means car performs okay!!! Within 4 months, we had to replace the tires, brakes(front and rear)and all the filters. The dealer didn't want to hear anything and stated that the car met all the so called "requirements" put forth by Infiniti. Unfortunately, not all dealers adhere to the guidelines correctly, or go the extra mile to make sure that the vehicle is in good working order. We have purchased quite a few CPO vehicles from another dealer in NJ and received a vehicle with new tires, brakes and in 100% perfect condition. I guess the moral of the story is "Caveat Emptor"(let the buyer beware)!!! More