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Douglas INFINITI
Summit, NJ
685 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 685 reviews
April 24, 2019
Amazing Sales Department! I was with another Infiniti dealership for over 15 years- that went bye bye once I met my sales rep Henry Zhu & Sales Manager, Jamie Fishbane! I had t I was with another Infiniti dealership for over 15 years- that went bye bye once I met my sales rep Henry Zhu & Sales Manager, Jamie Fishbane! I had the opportunity to spend a few hours at Douglas Infiniti, specifically Henry & Jamie. Their customer service, ability to make me feel comfortable in the entire sales process, & their cordially honest ability to deal with people in a difficult process is undeniable. I was so happy dealing with them- they have a new Infiniti customer for life. I do not live very close to them but I will always deal w/Douglas Infiniti for any reason. I am very happy with my car, the deal I received & the amazing customer service provided by Henry & Jamie. Thank You Douglas Infiniti (Henry Zhu & Jamie Fishbane. More
by JoJo
Employees Worked With
Jamie Fishbane, Henry Zhu
April 20, 2019
Amazing service At a time when customer service in general has declined across the country, Douglas Infiniti is in a class by itself. They accomplish this with super At a time when customer service in general has declined across the country, Douglas Infiniti is in a class by itself. They accomplish this with super friendly and accommodating staff, text and phone call communication every step of the way, and attention to detail that I just have not experienced with any similar business. I am in the business of training managers and sales people in a different industry but any industry could take a page from this group and improve their customer service dramatically. Love this place! More
by Leeny W
Employees Worked With
Jonathan
April 17, 2019
Another great experience at Douglas Infiniti My late husband and I have owned four Infinitis and have always been more than satisfied with the cars and experience with the service department. Th My late husband and I have owned four Infinitis and have always been more than satisfied with the cars and experience with the service department. The employees are kind, warm, helpful and sincere. This past Monday when I brought in my Q50, which is leased, for servicing, was no exception. I travel very little, but nonetheless the attention paid to me was outstanding and accommodating. They gave me a loaner for the day, which was very helpful as I had a number of appointments unlike ;my usual days. More
by flashA
Employees Worked With
Cedric and I don't know the other folks who worked on the vehicle names, but they were lovely.
April 13, 2019
good job Jonathan was very helpful. He spent fine with me in advance making sure I understood all the service needs of my car. Rafael always cheerful at pickup Jonathan was very helpful. He spent fine with me in advance making sure I understood all the service needs of my car. Rafael always cheerful at pickup. More
by LHAM
Employees Worked With
Johnathan. Rafael.
March 31, 2019
Carey Jackson provides amazing customer service Carey Jackson is a top notch sales consultant. He guided me through the entire process from start to finish. He answered every question from how the f Carey Jackson is a top notch sales consultant. He guided me through the entire process from start to finish. He answered every question from how the features worked to the difference between the benefits of leasing and financing. More
by Dsanchez
Employees Worked With
Carey Jackson
March 31, 2019
John Lato is a fantastic new sales consultant to Infiniti! John Lato is a friendly, young sales consultant new to the dealership who shows that he is there to serve you. He is very knowledgeable about the prod John Lato is a friendly, young sales consultant new to the dealership who shows that he is there to serve you. He is very knowledgeable about the product and takes you on a thorough test drive. If you're deciding on an Infiniti, be sure to ask for John. He'll make the process very smooth and super simple! More
by tfphillips
Employees Worked With
John Lato
March 30, 2019
Bought new QX60 and Ronnie was a great salesperson We just bought a new QX60 from Douglas Infiniti and we were very satisfied with our customer experience at Douglas Infiniti which was stress free. Ou We just bought a new QX60 from Douglas Infiniti and we were very satisfied with our customer experience at Douglas Infiniti which was stress free. Our sales person Ronnie was excellent, he was professional, knowledgable, attentive and was a pleasure to work with. More
by Colleen
Employees Worked With
Ronnie Diaz
March 25, 2019
30 k Service All aspects were handled professionally by Service rep. My personal requests were honored and this helped reduce my overall cost. The rental I request All aspects were handled professionally by Service rep. My personal requests were honored and this helped reduce my overall cost. The rental I requested was available upon my departure. More
by 30kservice
Employees Worked With
JT or AJ, service manager
March 18, 2019
good customer service Clyde provided excellent customer service. It was quick and easy to get a loaner vehicle when I dropped off my vehicle to service. I even got a brand Clyde provided excellent customer service. It was quick and easy to get a loaner vehicle when I dropped off my vehicle to service. I even got a brand new vehicle as a loaner. More
by mitchell614
Employees Worked With
clyde
March 13, 2019
Very happy with Clyde Clyde is very professional, patient and knowledgeable. His suggestions are reasonable and for costumers' best interest. Strongly recommend him. Other Clyde is very professional, patient and knowledgeable. His suggestions are reasonable and for costumers' best interest. Strongly recommend him. Other staff are also very friendly and nice. I have been with the center for 6 years and won't go anywhere else. More
by amyfeng
Employees Worked With
Clyde
