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Douglas INFINITI
Summit, NJ
681 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 681 reviews
May 07, 2019
John Lato - Top Sales Consultant! My fiance and I showed up to Douglas INFINITI after seeing a used Honda Accord on their website. Our sales consultant was John Lato. John was friendly My fiance and I showed up to Douglas INFINITI after seeing a used Honda Accord on their website. Our sales consultant was John Lato. John was friendly, knowledgeable, helpful and understanding. Who knew buying a car could be such an enjoyable (stress-free) experience - thanks John!! More
by kmzara
Employees Worked With
John Lato
May 04, 2019
Service was excellent and professional. Every person I dealt with at Douglas was considerate and highly professional. Texts kept me abreast of the progress of the service. The loaner car was Every person I dealt with at Douglas was considerate and highly professional. Texts kept me abreast of the progress of the service. The loaner car was ready when I arrived. The entire process was smooth. More
by LindaW
Employees Worked With
Clyde and AJ
May 01, 2019
I was treated with the utmost care and consideration. I came in to tune up a 2009 G 37, which wound up having more problems than it was worth to repair. On a lark, I visited the sales floor and Gil, the I came in to tune up a 2009 G 37, which wound up having more problems than it was worth to repair. On a lark, I visited the sales floor and Gil, the Lease Rep., listened to my concerns and budget--and provided me with a deal which was almost impossible to ignore. Thank you to Douglas and Gil for providing exemplary service and truly listening to my needs as a client. More
by amorstelle
Employees Worked With
Gil
April 30, 2019
John Lato is a 5-star Certified Sales Consultant John Lato made things very easy for me to make a decision about a new Infiniti vehicle. No matter where you are in the car process, he makes sure that John Lato made things very easy for me to make a decision about a new Infiniti vehicle. No matter where you are in the car process, he makes sure that all your questions are answered. He finds out the must have features, demonstrates them on the test drive, and provides you a quote just as you want it structured. He's really there to earn your business the right way, with no pressure. If you want an Infiniti, he makes it simple! More
by lwozniak
Employees Worked With
John Lato
April 30, 2019
THE BEST SERVICE AND CAR BUYING EXPERIENCE OVER AND OVER!! I have been a customer of Gil Coronado for over 15 years and getting ready for my 6th Infiniti! Gil is the best and will be with you over the years no I have been a customer of Gil Coronado for over 15 years and getting ready for my 6th Infiniti! Gil is the best and will be with you over the years not just at the time you sign the papers! Service at its best!!! More
by boots
Employees Worked With
Gil Coronado
April 30, 2019
Carey Jackson and Jamie Fishbane are superb! I always trust Carey and Jamie to help me and my family get the vehicle that fits our needs! As always, such a pleasure to work with! I always trust Carey and Jamie to help me and my family get the vehicle that fits our needs! As always, such a pleasure to work with! More
by mgjohnson
Employees Worked With
Carey Jackson, Jamie Fishbane
April 24, 2019
Amazing Sales Department! I was with another Infiniti dealership for over 15 years- that went bye bye once I met my sales rep Henry Zhu & Sales Manager, Jamie Fishbane! I had t I was with another Infiniti dealership for over 15 years- that went bye bye once I met my sales rep Henry Zhu & Sales Manager, Jamie Fishbane! I had the opportunity to spend a few hours at Douglas Infiniti, specifically Henry & Jamie. Their customer service, ability to make me feel comfortable in the entire sales process, & their cordially honest ability to deal with people in a difficult process is undeniable. I was so happy dealing with them- they have a new Infiniti customer for life. I do not live very close to them but I will always deal w/Douglas Infiniti for any reason. I am very happy with my car, the deal I received & the amazing customer service provided by Henry & Jamie. Thank You Douglas Infiniti (Henry Zhu & Jamie Fishbane. More
by JoJo
Employees Worked With
Jamie Fishbane, Henry Zhu
April 20, 2019
Amazing service At a time when customer service in general has declined across the country, Douglas Infiniti is in a class by itself. They accomplish this with super At a time when customer service in general has declined across the country, Douglas Infiniti is in a class by itself. They accomplish this with super friendly and accommodating staff, text and phone call communication every step of the way, and attention to detail that I just have not experienced with any similar business. I am in the business of training managers and sales people in a different industry but any industry could take a page from this group and improve their customer service dramatically. Love this place! More
by Leeny W
Employees Worked With
Jonathan
April 17, 2019
Another great experience at Douglas Infiniti My late husband and I have owned four Infinitis and have always been more than satisfied with the cars and experience with the service department. Th My late husband and I have owned four Infinitis and have always been more than satisfied with the cars and experience with the service department. The employees are kind, warm, helpful and sincere. This past Monday when I brought in my Q50, which is leased, for servicing, was no exception. I travel very little, but nonetheless the attention paid to me was outstanding and accommodating. They gave me a loaner for the day, which was very helpful as I had a number of appointments unlike ;my usual days. More
by flashA
Employees Worked With
Cedric and I don't know the other folks who worked on the vehicle names, but they were lovely.
April 13, 2019
good job Jonathan was very helpful. He spent fine with me in advance making sure I understood all the service needs of my car. Rafael always cheerful at pickup Jonathan was very helpful. He spent fine with me in advance making sure I understood all the service needs of my car. Rafael always cheerful at pickup. More
by LHAM
Employees Worked With
Johnathan. Rafael.
