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Douglas INFINITI

Summit, NJ

4.8
685 Reviews

430 Morris Ave

Summit, NJ

07901

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Showing 685 reviews

November 06, 2019

I had a great experience a Douglas Infiniti. John Latino was the best sales person I can ask for . He went above and beyond to make sure that I was satisfied and that I left with the car I really wanted . I More

by Brittany Gary
Recommend Dealer
Yes
Employees Worked With
John Lato
Nov 28, 2019 -

Douglas INFINITI responded

Hi Brittany, Thank you for taking the time to offer your great rating and review. We are so glad you had a great experience with Douglas Infiniti we are glad to hear John was helpful and did an outstanding job making sure that you had an amazing experience. Enjoy your new vehicle. Safe driving.

October 16, 2019

Great customer service and real helpful staff. Best experience that I ever had at a dealer, the staff was really helpful and friendly. They went above and beyond making sure I was please with their More

by Rafael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefani Patterson, Russ Arons
Oct 28, 2019 -

Douglas INFINITI responded

We love when we receive 5 star reviews and ratings. We strive to make sure that each and every person that walks through our doors feels comfortable and leaves happy. Thank you for following up and reminding us that we are meeting the expectations that are set for us here at Douglas Infiniti.

October 12, 2019

Long time customers and always come back Your new employee, Yali, was excellent. She was very knowledgeable, listened to my concerns, helpful, etc. She definitely is an asset to Infiniti. More

by Carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
New employee, Valitza Montalvo.
October 10, 2019

Great experience! Purchasing from Douglas Infiniti was one of the easiest and quickest car buying experiences ever. Ronnie Diaz was extremely helpful from start to fi More

by Hdecesare
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Dias
October 02, 2019

I been going here for ever and never ever had not 1 bad experience I would recommend to everyone great staff great service great all around More

by Flamboss
Recommend Dealer
Yes
Employees Worked With
Stefani Patterson, Russ Arons
Oct 28, 2019 -

Douglas INFINITI responded

We loved hearing this! Thank you for letting us and your community know that we are meeting all of your expectations.

September 06, 2019

Always great service! I've been bringing our cars to Douglas Infiniti for all services since moving to NJ 2 year ago and I've never been disappointed. Clyde, our service c More

by Yankees615
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clyde Bautista
Sep 29, 2019 -

Douglas INFINITI responded

Good Evening! Thank you for leaving us such a great rating and review! We take pride in making sure our customers always feel that their needs have been met! We strive for perfection and when we receive reviews like this, this is confirmation that we as a team are always working hard! Thank you again!

August 31, 2019

Easy! Yani was very professional & so sweet. She explained everything to me & I give my experience with the service ten stars. Thank you Yani!! I will alwa More

by Infinity severice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yani Carey Jamie F.
August 26, 2019

Regular service Everyone was friendly and competent. My vehicle needs some extra service and it was done in a very timely manner.! Would definitely recommend Infinit More

by Linda infiniti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan, Stefani Patterson, Russ Arons
Aug 30, 2019 -

Douglas INFINITI responded

Dear Linda, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Dave Lagruth Service Manager 908.522.7300

August 14, 2019

Repair excellent with repairs A huge contrast to the horrible service we received when we leased a car. Thank you! I appreciate the dedication. It is al More

by 13Dud777#
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stefani Patterson
Aug 30, 2019 -

Douglas INFINITI responded

Hi, thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to me personally, with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business! Dave Lagruth Service Manager 908.522.7300

August 12, 2019

Professional & Very nice I worked with the woman with the dark hair. Sorry I Always for get names but never a face. She explained everything to me. She’s knowledgeable & very More

by Susieqk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I forgot her name. Dark hair pulled back
Aug 30, 2019 -

Douglas INFINITI responded

Hi - Thank you for taking the time to leave us a positive review. We always strive for excellence in customer service. We look forward to seeing you again in the future. Happy Driving.

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