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Douglas INFINITI

Summit, NJ

4.8
681 Reviews

430 Morris Ave

Summit, NJ

07901

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Showing 681 reviews

October 02, 2019

I been going here for ever and never ever had not 1 bad experience I would recommend to everyone great staff great service great all around More

by Flamboss
Recommend Dealer
Yes
Employees Worked With
Stefani Patterson, Russ Arons
Oct 28, 2019 -

Douglas INFINITI responded

We loved hearing this! Thank you for letting us and your community know that we are meeting all of your expectations.

September 06, 2019

Always great service! I've been bringing our cars to Douglas Infiniti for all services since moving to NJ 2 year ago and I've never been disappointed. Clyde, our service c More

by Yankees615
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clyde Bautista
Sep 29, 2019 -

Douglas INFINITI responded

Good Evening! Thank you for leaving us such a great rating and review! We take pride in making sure our customers always feel that their needs have been met! We strive for perfection and when we receive reviews like this, this is confirmation that we as a team are always working hard! Thank you again!

August 31, 2019

Easy! Yani was very professional & so sweet. She explained everything to me & I give my experience with the service ten stars. Thank you Yani!! I will alwa More

by Infinity severice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yani Carey Jamie F.
August 26, 2019

Regular service Everyone was friendly and competent. My vehicle needs some extra service and it was done in a very timely manner.! Would definitely recommend Infinit More

by Linda infiniti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan, Stefani Patterson, Russ Arons
Aug 30, 2019 -

Douglas INFINITI responded

Dear Linda, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Dave Lagruth Service Manager 908.522.7300

August 14, 2019

Repair excellent with repairs A huge contrast to the horrible service we received when we leased a car. Thank you! I appreciate the dedication. It is al More

by 13Dud777#
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stefani Patterson
Aug 30, 2019 -

Douglas INFINITI responded

Hi, thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to me personally, with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business! Dave Lagruth Service Manager 908.522.7300

August 12, 2019

Professional & Very nice I worked with the woman with the dark hair. Sorry I Always for get names but never a face. She explained everything to me. She’s knowledgeable & very More

by Susieqk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I forgot her name. Dark hair pulled back
Aug 30, 2019 -

Douglas INFINITI responded

Hi - Thank you for taking the time to leave us a positive review. We always strive for excellence in customer service. We look forward to seeing you again in the future. Happy Driving.

August 10, 2019

Excellent service scheduling Excellent service dropping off. Excellent service picking up. All items performed were explained and the team took great care i More

by JB22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan
Aug 30, 2019 -

Douglas INFINITI responded

Hi, Thank you for taking the time to offer your great rating and review. We are so glad you had a great experience with Douglas Infiniti I’m glad to hear that are service team was helpful and did an outstanding job. Happy and Safe driving. Dave Lagruth Service Manager 908.522.7300

August 06, 2019

Went in for a routine oil change, needed new tires Jonathan in the service department went above and beyond in everything. He was easy to work with and very accommodating. It was a pleasure to work wit More

by Jvoight
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan
Aug 30, 2019 -

Douglas INFINITI responded

Hi! Thank you for taking the time to leave us a positive review. We always strive for excellence in customer service. We look forward to seeing you again in the future. Here are Douglas Infiniti we know that Jonathan always goes above and beyond for our customers. Happy Driving. Dave Lagruth Service Manager 908.522.7300

August 03, 2019

Great and honest service I have been going to Douglas Infiniti for 7 years. I am impressed by its honest, thoughtful and professional service. Its staffs are very friendly and More

by amyfeng
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan
Aug 30, 2019 -

Douglas INFINITI responded

Hi! Thank you for taking the time to leave us a fabulous review and mentioning Jonathan! We are thrilled to have had the pleasure of working with you. It's always great to hear back from our customers and know that they felt taken care of, and were able to get what they were looking for. Our staff here at Douglas Infiniti strives to impress our customers. Dave Lagruth Service Manager 908.522.7300

August 03, 2019

Great Experience!!! I purchased my 7th car from Douglas Infiniti and each time the experience is exceptional. Not only am I purchasing an excellent vehicle but I am recei More

by Cathy34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Fishbane And Carey Jackson
Aug 30, 2019 -

Douglas INFINITI responded

Hi Cathy, Wow! 7 cars! We are so lucky to have people like you that keep returning to Douglas Infiniti. Thank you for taking the time to leave us a fabulous review! We are thrilled to have had the pleasure of working with you, as always! It's always great to hear back from our customers and know that they felt taken care of, and were able to get what they were looking for! We truly hope to see you again in the future! Thanks again!

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