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Douglas INFINITI

Summit, NJ

4.8
685 Reviews

430 Morris Ave

Summit, NJ

07901

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Showing 685 reviews

May 14, 2020

Excellent! I brought my car in for routine service and asked that it be ready for pickup at noon the same day. Jonathan was very helpful and texted me just afte More

by breezy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan
May 26, 2020 -

Douglas INFINITI responded

Thank you for taking your time to leave us this review! We are thankful you took a moment to share your experience with your community.

May 07, 2020

Fast, efficient and couteous Dealership has always been knowledgeable and professional. They are customer centric and are willing to go the extra mile for their customers and the More

by benjamin.goldin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefani Patterson, Russ Arons
May 26, 2020 -

Douglas INFINITI responded

Thank you! Thank you for leaving us this outstanding review. We strive to make sure our customers have a phenomenal experience each and every time they walk through our doors.

April 29, 2020

I am always amazed at the high level of service and customer care at Douglas. From Joe M in sales to Marco and Mike in service. The best! I will only buy from Douglas. More

by Gmohr97
Recommend Dealer
Yes
Employees Worked With
Joe M, Marco, Mike
May 26, 2020 -

Douglas INFINITI responded

We appreciate you taking the time to leave us this great review! We are glad that you had such a great experience, we look forward to seeing you again.

April 15, 2020

Great service Excellent experience dealing with Douglas Infiniti on servicing my car. They did an outstanding job on the repairs and it was done in a timely fashi More

by James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clyde Bautista & others
Apr 15, 2020 -

Douglas INFINITI responded

Hi James - Thank you for taking your time to leave us this 5 star rating and great review. We are so glad to hear that we met all of your expectations from beginning to end. We strive to make sure that we earn a 5 star rating during each visit. Again, Thank you and Happy Driving!

April 10, 2020

Couldn't ask for better service The communication was exceptional, they kept me in the loop from start to finish. The staff was friendly even during these trying times. I would def More

by mschin35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Lato
Apr 15, 2020 -

Douglas INFINITI responded

Reviews like these are what we look forward to reading. Thank you for taking your time to share your thoughts and opinions with your community about our dealership. We strive to make sure that you have a 5 star experience each time you visit.

April 01, 2020

I’d like to thank Douglas Infiniti for going above and beyond by coming to my house and picking up my car to take it back to the dealership for its first check up. I really appreciate that they did this s More

by sharonresq
Recommend Dealer
Yes
Employees Worked With
Clyde Bautista , Stefani Patterson
Apr 15, 2020 -

Douglas INFINITI responded

Hi Sharon - Thank you for leaving us this great review and sharing it with your community. We want you to always know that here at Douglas Infiniti we will make sure that our customers always receive 5 star rating treatment. Thank you again for trusting us. Happy and safe driving!

March 19, 2020

Excellent customer service Service and staff are exceptional. .Service was done in a timely manner. All matters were addressed and handled professionally. Waiting area was cle More

by mariaspf52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Only worked with one person
Apr 15, 2020 -

Douglas INFINITI responded

Thank you Maria for leaving us this great review! We strive to make sure that each and every customer experiences 5 star customer service. Thank you again and Safe Driving!

March 12, 2020

Service was great. I had to buy 4 new tires although I did get one for a dollar. It was still a lot of money More

by r.pellecchia
Recommend Dealer
Yes
Employees Worked With
Russ Arons
Mar 15, 2020 -

Douglas INFINITI responded

Thank you for taking the time to leave us this great review. We take pride in knowing that you trusted us with your time and service needs.

February 27, 2020

The absolute WORST. Disrespectful, rude and liars. They are irresponsible and deceptive. They are arrogant and deceitful. Go elsewhere to buy a car. They are HORRIBLE. More

by Taylorhunter
Recommend Dealer
No
Employees Worked With
Jamie, Yolanda- the entire staff
Feb 27, 2020 -

Douglas INFINITI responded

We are sad to hear that you didn’t have the best experience at Douglas Infiniti. You deserve better. Please reach out to me at your leisure so we can make it right. We would like to take the time and make sure that a bad experience is something you wont experience again. Jim Sosonuv General Manager 908.341.1241

February 26, 2020

A pleasure to deal with I’ve been dealing with Douglas Infiniti for nine years. Excellent service excellent product. Carey Jackson always takes care of anything I need. He ta More

by AudiGuy76
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris, Jamie
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