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Douglas INFINITI

Summit, NJ

4.8
685 Reviews

430 Morris Ave

Summit, NJ

07901

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Showing 685 reviews

March 15, 2021

The sales team at Douglas Infiniti, and especially John Lato, makes the process easy, friendly, and as simple as possible. They are professional and straightforward. More

by A. Keller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Arons
Mar 29, 2021 -

Douglas INFINITI responded

Thank you for leaving such a great review. Our team here at Douglas INFINITI are so glad you had a great experience with John Lato. We look forward to seeing you again sometime in the future! Happy Driving!

March 05, 2021

Excellent salesman, Gil Coronado and others. Leased a QX50 which is a bit complicated, and goy clear explanation of all the gizmos. Also good deal with trade-in of 2012 EX. More

by melvigman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gil Coronado
Mar 29, 2021 -

Douglas INFINITI responded

Thank you melvigman for choosing Douglas INFINITI for the purchase of your INFINITI QX50! Your feedback that Gil Coronado was an excellent salesman is very important to us. Congratulations on your new vehicle!

March 03, 2021

Gill was exceptional. His ability to be friendly and courteous is rare..We are also leasing a Q50 and Gill is the reason we we returned. I wouldn’t hesitate to use Gill and Douglas infinity again. J More

by Jerry Manochio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Coranando, Gill
Mar 29, 2021 -

Douglas INFINITI responded

Outstanding review! We appreciate your loyalty and your feedback about the exceptional experience provided by Gil during your recent purchase. We are serious about providing the best customer service and satisfaction possible to all our customers!

March 03, 2021

I've been with this dealership for 30 years. They're the best. Never disappointment. I'd be buying another Infinity if I liked the styling. Will keep the old one because I know they'll keep it in shape. More

by koglobal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
mario
Mar 29, 2021 -

Douglas INFINITI responded

Thank you koglobal for a 5-star review of your experience with our Douglas INFINITI over the last 30 years! We are always here for you!

February 26, 2021

Buying my infinity was a great experience, easy and most important stress free. Alex was very professional! Kind, helpful, and knowledgeable. Exceptional service! As well as management and finance, they More

by Dinam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex
Mar 29, 2021 -

Douglas INFINITI responded

Outstanding feedback about your buying experience with Alex who was very professional, kind, helpful, and knowledgeable. Your comments are very important to us! Thank you for choosing Douglas INFINITI.

February 23, 2021

Had a very pleasant experience with Gil at Douglas Infiniti. During the emails, texts and phone calls, Gil was attentive, informative, patient and sincere. No hard sell whatsoever! He offered me a gre More

by Mike E.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gil Coronado
Mar 29, 2021 -

Douglas INFINITI responded

Thank you for the 5 star review and review of your experience with Gil who was attentive, informative, patient and sincere during the process. We appreciate your feedback!

February 17, 2021

Great staff and honest assessments of what was needed to be repaired and what could wait. Cleaned car inside and out! Fantastic!! Highly recommend and will continue to come back. More

by Steve5/12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefani Patterson, Russ Arons
Mar 29, 2021 -

Douglas INFINITI responded

Great review Steve! Thanks for letting us know about the fantastic experience you had. We appreciate your feedback, and your business and look forward to the next opportunity to serve you!

February 09, 2021

Great Service!The entire staff (John and Chris)were very Great Service! The entire staff (John and Chris)were very professional and efficient. I appreciate them taking the time to make sure my experience More

by Pearl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John and Chris
Mar 29, 2021 -

Douglas INFINITI responded

Thank you Pearl for taking the time to provide this outstanding review!

January 19, 2021

The purchase of my new car was easy and stress less. Jamie and John Lato couldn’t have been more professional. John kept in touch with me during the entire process. My car was delivered on time and in e More

by LindaW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie, John Lato, Clyde
January 13, 2021

Everyone at the Service Center is professional and operates with efficiency. However, even though there's an efficiency of the customer interface, there's not a feeling of being rushed. I have alway More

by Winifred (Qx56)
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan @ Service Center; and Jerry @ the Body Shop
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