Doug Smith Chrysler Dodge Jeep Ram

Best Car Buying Experience EVER I came to replace a vehicle that was declared a total loss in an accident about 2 weeks ago. I was interested in a Jeep Liberty, and took a good 45 mi I came to replace a vehicle that was declared a total loss in an accident about 2 weeks ago. I was interested in a Jeep Liberty, and took a good 45 minute drive out to Doug Smith. And I am so glad I did. It has a great atmosphere, very low pressure. Took the vehicle for a test drive, and decided to purchase the it. Our Salesman, Justin Angell, was so great. He talked to my father and I, and was very friendly and helpful. Jess in finances was also really great. I have never had a better experience at any other dealership. Their vehicles come with a 3-month warranty (even on an '04 Jeep Liberty!) Which really shows their dedication to customer satisfaction. They also provide 4 free oil changes and tire rotation, without scheduling. Not to mention, that includes a free automatic car wash! I was really blown away by how great of a dealership this really is. The vehicle was even detailed a second time while I waited, before I took it home. I had never even been to American Fork before, and will definitely come back. And recommend Doug Smith to everyone I know. More

The Service manager should be fired! The service tech manager should be fired! I want my life back! This is the 12th time I rescued my Wife as her 2013 Challenger is broken down BECAUSE The service tech manager should be fired! I want my life back! This is the 12th time I rescued my Wife as her 2013 Challenger is broken down BECAUSE she went to Doug Smith Autoplex where we bought the car and warranty. The sheer incompetence is mind blowing. This time, it was because the replaced the recalled alternator, and now the car is overheating. We had 6 visits for the car not starting, we paid $200 for a new keyfob, only to find the problem continuing. After 3 months of arguing, we called the warranty and there is a known defect recalled and approved for an ignition switch that the Tech Manager should have known about. Instead, they replaced a working keyfob and we STILL cant get them to replace the ignition switch. The xxxx car still starts spartically and strands my family somewhere at least once a week. 2 months ago, my wife curb checked her rear tire and bent the rim. We paid $600 for the new rim, and since it had to be purchased through the dealer to match the other 3, we chose to have them put it on. Well, they "threw away" the bent rim and cant locate it because the shop we originally took it to that discovered the bent rim said Doug Smith rotated the tires, and threw away a good one because the bent one on my Wifes car is THE SAME BENT RIM we replaced. We took it to the same place because the tire was leaking air BOTH TIMES. If they think my Wife curb checked 2 rims, why cant they produce the one they "threw away"??? Finally, I had to threaten a law suit for them to replace the cat converter that kept altering power. I stood over the Tech Manager and made him run the diagnostic, wrote down the codes and proved what it was. The warranty company said the Tech Manager should have done it the first time the code came up. Instead we brought in the car 4 times with a check engine light, and they reset the engine light, did no work, and we would be 5 miles away when the light came back on. I have never seen such incompetence and I have finally given up. I'm taking my car to Larry H Miller to repair, and I will sue the Doug Smith Autoplex for damages. The warranty company will not pay for the Tech Managers stupidity, only submitted claims, (which he failed to do on a total of 12 visits misdiagnosing issues). Ridiculous. DO NOT BUY A CAR HERE! GO ANYWHERE ELSE!!!! I wouldnt wish this xxxx on anyone. More

awesome place I was treated like a real person. They were very honest and I received the best deal possible. I am in salt lake and would have no problem to make I was treated like a real person. They were very honest and I received the best deal possible. I am in salt lake and would have no problem to make the drive to deal with them all over again. Chase was amazing. My father was with me and is a retired Vietnam very. One of the sales team speed and spoke to my father thanking him for his service to our country and made my dad's day. Thank you you are all amazing! More

Wasted our time We drove up to the dealership after talking to the salesman at length about a used vehicle. He told us that there were some "minor" scratches on it & We drove up to the dealership after talking to the salesman at length about a used vehicle. He told us that there were some "minor" scratches on it & that otherwise, it was a great car. So, we took him at his word & made the 30 minute drive. He stressed that it had been completely checked out by their techs and was in great mechanical condition, had passed the safety & emissions, etc. Well....the trunk of the car had about a half a dozen scratches that were about 1/2" WIDE by a foot long! There was a lot of abrasion on the trunk where paint was worn away. There was a rusted dent in the hood as well. But the experience got worse. I started the car & it had run for about 10 minutes before we even attempted to drive it and it would not get warm inside the cab even after driving for a few minutes. So we turned around and brought it back. We lifted the hood and the explanation was easy to see --- there was not a DROP of coolant in the reservoir. None. So they put some in but we walked. It left huge doubt in our minds about how well this car had been checked out by their techs. Making sure the car has the necessary fluids is so BASIC! Who knows how long the car had been running on no coolant & what damage might have occurred? It is not a dealership we would return to. More

Great service, great prices I was a little skeptical going to a bug new car dealership to buy a used car but, wow, they had a great selection and very good prices. Ivan took care I was a little skeptical going to a bug new car dealership to buy a used car but, wow, they had a great selection and very good prices. Ivan took care of us and we are very happy so far. More

Amazing experience Andy greeted me at the door and never pressured me on a car that was outside of my price range! I love my brand new Chrysler 200! Couldn't be happier Andy greeted me at the door and never pressured me on a car that was outside of my price range! I love my brand new Chrysler 200! Couldn't be happier with my purchase! More

Stress free car buying! Found the Low mileage SUV that we had been looking for on the Doug Smith website...got a fast response on my internet request for information and came Found the Low mileage SUV that we had been looking for on the Doug Smith website...got a fast response on my internet request for information and came in for a test drive a few short hours later. Very impressed with the low pressure atmosphere and helpful staff. Jeff in finance is great! More

Disappointed After The Sale I recently bought a used 2014 Ford Mustang Saleen from Ivan. The day of the sale (9/26) was a good experience. I had asked ahead of the day of the sal I recently bought a used 2014 Ford Mustang Saleen from Ivan. The day of the sale (9/26) was a good experience. I had asked ahead of the day of the sale if all the Saleen specific manuals and documents were with the car. Well, they were no where to be found. I asked Ivan to follow up and to send me the manuals. I have heard nothing, More

Great Price and Low Pressure Car Buying As a woman shopping for a car on my own, I was wary of high-pressure sales. Before I came to Doug Smith Autoplex, I had three salesmen with varying de As a woman shopping for a car on my own, I was wary of high-pressure sales. Before I came to Doug Smith Autoplex, I had three salesmen with varying degrees of experience "gang up" on me, trying to convince me to buy instead of giving me time to think about the decision. I had the opposite experience with Mike Brown at Doug Smith Subaru. He helped me find exactly the car I came to see, answered all my questions, explained my buying options, and didn't pressure me to buy. He even called me the next business day to let me know there had been other potential buyers interested in my car so I could stake my claim on it. The car was a great price, a little under the suggested book value, and I couldn't be happier with my purchase. More

Great Experience, Great Dealership! Doug Smith Autoplex was the perfect place for us to find our perfect car. My husband and I had been to countless dealerships before, and I wish we wou Doug Smith Autoplex was the perfect place for us to find our perfect car. My husband and I had been to countless dealerships before, and I wish we would have gone to Doug Smith's first! Joey Di Regolo helped us find the perfect car for us and, unlike other dealerships, was not pushy AT ALL. The experience was totally stress free and we walked away with the perfect car right in our price range. Joey really made the whole experience wonderful. I would definitely recommend Doug Smith Autoplex to all my friends and send them straight to Joey! More