Doug Smith Chrysler Dodge Jeep Ram

I've bought many vehicles from Doug Smith, and I've had a great experience every time. Would highly recommend. Brad (sales rep) was great to work with. great experience every time. Would highly recommend. Brad (sales rep) was great to work with. More

Im so happy with my new car! Thanks to Brad and Brook! They were great and helped me out with a great deal! 10/10 def recommend! Thanks to Brad and Brook! They were great and helped me out with a great deal! 10/10 def recommend! More

Their service representatives suck. When you call they send you to voice mail or disconnect you. After trying to contact them all afternoon to no avail, I had my wife drive me to the When you call they send you to voice mail or disconnect you. After trying to contact them all afternoon to no avail, I had my wife drive me to the dealership. My service rep was off all day. Another rep told me the car was fixed and checked me out. The only thing he would say was " I apologize". The service reps at Doug Smith in American Fork are the worst. They seem to get worse every time I take my Jeep in for repairs. More

Brad was very knowledgeable about Jeeps and helped us find the perfect one at a great price! find the perfect one at a great price! More

Best buying experience I've had in 20 years. No nonsense, these guys are great! No nonsense, these guys are great! More

They sold me a car with a broken steering system, junky wheel bearings, and at this point, who knows what else. The car was making a weird noise when I test drove it. The salesman took it to a mechanic wheel bearings, and at this point, who knows what else. The car was making a weird noise when I test drove it. The salesman took it to a mechanic who said it was because of the brakes and was nothing to worry about because it would go away. A couple months later the entire steering system completely broke, rendering the car undrivable. Luckily that happened in a parking lot and not on the highway because I could've died if it had. I tried to get in touch with the salesman to see if he could help with fixing that, but he didn't answer my emails or calls. I got that fixed with a different mechanic. The sound didn't go away because apparently, the broken steering system wasn't what was causing it. I asked a few different mechanics what it could be and they all said it was probably the wheel bearings (I also asked each of them if it could be the brakes and they all said "Definitely not."). When I confronted the salesman about the incorrect diagnosis his defense was "Well it's a Mazda and it was a Subaru mechanic who told me that." I guess wheel bearing issues are specific to Mazdas and non-existent in Subarus. Or maybe Subarus don't have wheel bearings. Your guess is as good as mine. I took the car back the dealership because they said they'd take care of it. They gave me a loaner, which was nice of them, but then I went two weeks with no updates for a problem they were supposedly able to diagnose before I even took the car in. I got the car back and it was STILL making the noise. I don't know what they thought they fixed, but it certainly wasn't the issue at hand. So the salesman told me he would have to get his favorite trusted mechanic to go on a test drive with me so I could show them exactly what I was hearing (there was no difference in the noise before and after I gave it to them). This was supposedly the same mechanic who had worked on the car before, but on the drive he acted like he had never heard the sound my car was making in his life. I got another loaner and gave my car back to them. Another two weeks and they told me my car was ready. I went out to the dealership, dropped off the loaner, and waited at their pick up spot for them to bring my car around. I stood there for 45 minutes before they told me they were having some trouble starting the car. I watched them pull out five different chargers to try and jump the battery. I called the loaner vehicle coordinator to see if I could get another loaner while they figured out this new problem because I didn't have time to sit there all day. She told me they didn't have any other loaners available but they could get me a Lyft to work. I was already an hour and a half late, I had missed a meeting, and I had planned on making a few stops on my way in, but that didn't happen because they were perfectly content to let me sit on the curb in their parking lot for an hour. They got me a Lyft to work. I was late, and I really could have used a car that day, but they gave my loaner to someone else before making sure my car was good to go, and apparently didn't have a single other one. I went all day without a word. I finally had to call and after getting sent to voicemail four times and put on hold six, they told me the battery was completely dead and needed to be replaced, which I'm not saying is their fault, but it did seem awfully convenient... I hadn't had an issue with starting the car before giving it to them. I have asked the salesman about the possibility of returning the car several times given the preexisting damage and a questionable history that wasn't disclosed to me at the time of purchase. He dodges the question every time. The noise still isn't gone and when I reach out I get ignored. More

They went to work to find a truck that would fit our budget made the process easy and smooth Brad was very knowledgeable and had a good grip on what I was looking for I highly recommend Doug smith for y budget made the process easy and smooth Brad was very knowledgeable and had a good grip on what I was looking for I highly recommend Doug smith for your next Ram truck purchase More

Brad was an absolute joy to work with. No pressure from anyone (okay, maybe the finance guy showed some displeasure with my decision not to spend $2900 for an extended warranty), but that’ No pressure from anyone (okay, maybe the finance guy showed some displeasure with my decision not to spend $2900 for an extended warranty), but that’s just the bean counter. I highly recommend this dealership and their salesman Brad Malmgren. More

Great selection of cars with a very large lot and friendly employees that are knowledgeable too. friendly employees that are knowledgeable too. More

This will be long so beware. We bought a Wagoneer from Doug Smith a little over two months ago. Despite hearing horror stories about this dealership, we moved forward because the We bought a Wagoneer from Doug Smith a little over two months ago. Despite hearing horror stories about this dealership, we moved forward because they had a car we liked and we needed to get something that was dependable due to our frequent road trips. As I drove off the lot, we noticed the CarPlay and passenger screen ($2500 upgrade) didn’t work. Called the salesman and he told us to bring it back and they’d do a hard reset. Brought it in, where it sat at service for a full two days before we were told their “computer system was down”. Brought it in the next week again where we were told it would be fixed asap. The manager then called after I started to get frustrated when it hadn’t been worked on for days. He let me know this was a company wide problem they were aware of and that it is not fixable until Jeep releases an update. Zero word that this was a problem while we were in the process of purchasing the car, despite the fact that they’ve known about it for months. Fast forward a few weeks and our engine makes an exploding sound. Car is UNDRIVEABLE. Get it in AGAIN, leave it for two weeks (they did get us a rental that sat 6 people…we have seven in our family so not all that helpful) and acted like they had done us a huge favor doing that. This week, what do you know, we get a braking functionality error and have to take it in again. I am FED up at this point. Our BRAND NEW $90,000 car that should be reliable is having braking issues?! Really?? So I reached out again asking if someone can PLEASE help us. We need a reliable car and this clearly isn’t it. No one at the dealership cares. They offered to “buy it back” for a 25,000 dollar loss. Zero regard for the fact that we’ve done nothing wrong. They know about all of these problems and continue to sell unreliable, crappy cars with no customer service or accountability whatsoever. Avoid this place like the plague. We’ve bought six cars from Brent Brown and I can tell you 100% they would make this right. I will never purchase from a Doug smith dealership again. The only person who has given an ounce of care to us is our service rep, even he agreed this whole thing is completely unacceptable More