Doug Henry Ford

Small town big ripoff I purchased a new car from Doug Henry. They bragged about how people came from all over to buy from them and since I was a local customer they would I purchased a new car from Doug Henry. They bragged about how people came from all over to buy from them and since I was a local customer they would take extra good care of me. Well I now drive to a dealer 45 minutes away for any service on my car when I could walk to their dealership. When I purchased my new Ford, they insisted I needed to do paper which took hours but they did not get the new car ready instead I had to come back the next day to pick up my car. While signing the paperwork the finance man tried repeatedly to get me to buy an $1,800 extended warranty. Even going so far as to tell me I must not understand how they work or I was just too cheap to pay the extra money. When asking other dealerships I found the warranty for less than $1,000 and the dealer admitted it was up to them how much they marked it up. Service was terrible. I had to leave my car there all day three times to have a simple problem fixed. Each time having to arrange other transportation to work only to be told they could not fix the problem. The fourth time I took it to a different dealer who corrected the issue while I waited. I recently purchased another new car from the second dealer and could not be happier with the service. Needless to say I will never go back to Doug Henry and warn people about my experience whenever possible. More

Two Salesmen - One Great Experience The dealership provided excellent customer service and the salesmen were top notch. I would recommend this dealer to anyone looking for a quality use The dealership provided excellent customer service and the salesmen were top notch. I would recommend this dealer to anyone looking for a quality used or new vehicle. More

The Best Ford Dealership I Have Found! I had a wonderful experience at Doug Henry Ford and my sales person Jay Coggins helped with every question I had and made the process easy and conveni I had a wonderful experience at Doug Henry Ford and my sales person Jay Coggins helped with every question I had and made the process easy and convenient! I will definitely choose Doug Henry Ford of Tarboro in the future and I strongly recommend them. I love my new Fusion! Go see Jay Coggins and you will not be disappointed! More

I recently purchased a vehicle from Doug Henry Ford and it was the best buying experience I have ever had. Jay Coggins was a true professional and a man of his word. I am proud to call him a friend. "Kudos it was the best buying experience I have ever had. Jay Coggins was a true professional and a man of his word. I am proud to call him a friend. "Kudos" to Jay and the entire staff for a job well done! More

Received great attention from Lee Grimsley during my visit to purchase a new 2014 Ford Fusion.He was very busy with several customers at the time, but made sure he answered all of my questions, explaine visit to purchase a new 2014 Ford Fusion.He was very busy with several customers at the time, but made sure he answered all of my questions, explained everything about the vehicle to me and then helped me get a great deal. I couldn't have been treated better or been happier with the outcome. Thanks Lee and John! More

I was looking around for a new truck and had visited several dealerships in person and on the internet but was not able to find the truck I wanted. I drove down from Ahoskie to Doug Henry Ford in Tarbor several dealerships in person and on the internet but was not able to find the truck I wanted. I drove down from Ahoskie to Doug Henry Ford in Tarboro to look at the trucks they had available. Not only did they have the truck I was looking for they had the best prices! The staff is amazing, very helpful and are willing to do whatever they can to ensure you are happy with your purchase. Lee Grimsley was great, he was patient with us and did everything he could to get us the best deal possible. It took us a couple of days to close the deal but everyone as I said was extremely patient with us. I would most definitely recommend Lee and Doug Henry Ford to family and friends. Best vehicle purchase experience I have ever had!! More

My experience with Doug Henry Ford was outstanding. I was in contact with Larry for several days to set up a time to come in and test drive since I live about 2 hours away from the dealership. I got out of w in contact with Larry for several days to set up a time to come in and test drive since I live about 2 hours away from the dealership. I got out of work late on the day of the test drive, but Larry and Joe were happy to stay an hour past their closing time so I could still go to the dealership. It's hard to find great customer service like that anymore. The used Ford I purchased from them was as great as it looked on their website - no hidden problems. It has been running great since the day I drove it off the lot. I would absolutely recommend this dealership to someone looking for a vehicle along with great customer service. More

I drove a little over two hours to purchase a new Ford Focus from Doug Henry Ford. The drive was totally worth it! My sales representative, Lee Grimsley, was an absolute pleasure to work with. He a tru Focus from Doug Henry Ford. The drive was totally worth it! My sales representative, Lee Grimsley, was an absolute pleasure to work with. He a true professional as all the people at Doug Henry are. Since my purchase Lee has contacted me twice to ensure everything is ok and to see if I have any questions after driving the auto for a few days. My thanks to the Team at Doug Henry Ford for a great experience. More

Very sincere and friendly personnel. Only dealership I contacted who offered vehicles of similar price, make, and year than the one i had inquired about. Lowest interest rate that any dealership had offe contacted who offered vehicles of similar price, make, and year than the one i had inquired about. Lowest interest rate that any dealership had offered for a used vehicle, Once paperwork had been processed, vehicle was detailed and filled with gas. Followup after the sale from Jay has been excellent. I would recommend my family members or any of my friends to at least visit with Jay at Doug Henry Ford in Tarboro when they are ready for another vehicle purchase. More

We made the trip from Raleigh to Tarboro after having looked at used cars in our local area. The 2011 fusion we had seen online seemed very competitively priced. We were not disappointed and ended up buy looked at used cars in our local area. The 2011 fusion we had seen online seemed very competitively priced. We were not disappointed and ended up buying the car after a test drive. We had a good experience. Seems like a trustworthy dealership with high standards. More