Doug Henry Ford

Working with Ruben, Ryan, and Tyrone was as seamless a transaction as I have ever experienced with a vehicle transaction. They were up front, available, and honest right from the beginning making the buy transaction as I have ever experienced with a vehicle transaction. They were up front, available, and honest right from the beginning making the buying and trading process way more smooth than I had imagined. Ruben even went out of his way to go pick up my second key fob on his own time to make sure I had it. Great service and highly recommend this dealership and staff. More

Ruben is the man! Many reasons to like this dealership but he certainly is one of them. No haggle pricing (which is a godsend these days), lowest pricing in the area and just all around a great experience but he certainly is one of them. No haggle pricing (which is a godsend these days), lowest pricing in the area and just all around a great experience. If I ever buy new again, I know where to go. More

I had great a experience at Doug Henry Ford. Was able to purchase my first new truck with their friendly and experienced sales team. THANKS TO All purchase my first new truck with their friendly and experienced sales team. THANKS TO All More

A special thanks to Ruben for making my first experience with Doug Henry Ford a great one! We had excellent customer service! I would highly recommend him and Doug Henry to anyone looking to get a great dea with Doug Henry Ford a great one! We had excellent customer service! I would highly recommend him and Doug Henry to anyone looking to get a great deal! You will not be disappointed! We sure weren’t! Thanks to all! More

Reuben you're a Super Salesman. I got some credit issues and didn't give up on helping me get my f150. Thanks a Million! and didn't give up on helping me get my f150. Thanks a Million! More

Purchased my first f250 super duty and Dylan made the experience pain free. Would recommend Tarboro Ford to anybody. The process was very easy and they even delivered the truck 2.5 hrs away experience pain free. Would recommend Tarboro Ford to anybody. The process was very easy and they even delivered the truck 2.5 hrs away More

After researching vehicles and locations, I stumbled upon Doug Henry Ford and they just so happen to have the vehicle I was interested in with all the features! My fiance made contact & spoke with Dylan and Doug Henry Ford and they just so happen to have the vehicle I was interested in with all the features! My fiance made contact & spoke with Dylan and it has been smooth sailing since then. We came to Doug Henry Ford and was immediately given the opportunity to test drive the vehicle and I fell in love with it! Dylan was very knowledgeable of the information he provided and it was a very smooth purchase, great customer service, and overall great experience! More

Great people to work with I have purchase multi vehicles from Doug Henry Ford in Tarboro and have been very please with my service before and after the sale. I just purchased I have purchase multi vehicles from Doug Henry Ford in Tarboro and have been very please with my service before and after the sale. I just purchased my latest vehicle and Ricky was a great salesman to work with and Lee as usual took care of all our concerns and made the sales process ease as can be. I will continue to recommend them to my friends. More

Great customer service, gave me fair price for my trade in and Ricky Hale was a great person to work with! I highly recommend Doug Henry Ford in Tarboro in and Ricky Hale was a great person to work with! I highly recommend Doug Henry Ford in Tarboro More

Never again Went in a week ago and was looking at a 2019 Fusion SE for my Ma. Dylan came out, introduced himself and got the key fob for the car. I explain to him Went in a week ago and was looking at a 2019 Fusion SE for my Ma. Dylan came out, introduced himself and got the key fob for the car. I explain to him the car is not for me but for my Ma. It has low miles and a fair price. I test drive the car, and talked to Ma on the phone as I’m sending pictures of the car to her. I get the total price out the door and let her know. She goes in the next day and test drives the car. She makes the purchase. Dylan calls me, tells me she got the car, she is tickled, and very happy. Well, they sell her the car and give her one key fob. I emailed Dylan around 3pm on a Sunday so when he comes in on Monday, he will have an email and can let me know something. Well, 10am goes by with no answer. I call and leave a msg with the receptionist for a call back. Now at 3pm, I get a msg from Ma asking if I ever received an answer from them so I call back and the receptionist tells me “he is here, let me transfer you”. I get his voicemail. I go immediately in person, and Team Leader Ryan Chatt and I talk about it and I explain “i see nothing's changed around here. Y’all make a sale and the customer doesn’t exist anymore”. I am advised that is not the case, and doesn’t want me to feel that way. He looks for the key fob and finds nothing. He takes my information down and tells me “here is my business card. I promise I will call you before end of day. Here is my business card”. I tell him I’m trusting his words, and giving this place another chance. Well, by end of business day, Ma tells me they came to her house and programmed a key fob to her car. Still no phone call from Ryan or Dylan. I call today (7/24/20), spoke to Dylan surprisingly and ask about the floor-mats since she asked for them and only the 2 for the front were put in but none for the rear were added and she was not told that. When I asked about it, I received an attitude and I specified I was just asking a question not arguing about it. He had to call me back. He calls back saying “it only comes with front floor-mats. Theirs nothing I can do”. Well, that’s dumb being it has 4 doors. I will say this, I have purchased 2 vehicles from DHF, and have been treated the same both times. Once the sale is done, they don’t give a darn about you anymore. I have purchased 5 vehicles from the Medlyn family and since day 1, I am still treated as a customer, and still receive respect. Folks that have been repeaters buying from DHF for years have told me they will not purchase from them ever again. I won’t and will not refer another person to them. Customer svc started off 5 star. Now 1 star Quality of work started off 5 star. Now 1 star Friendliness started off a 5 star Price is a 3 star. Price was a fair range. More