Dorsett Automotive
Terre Haute, IN
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Poor service and sold me a car with issues Bought a 2008 Pontiac G6 on May 21. Asked if the car had any problems and was told no. We drove it home (about 90 miles) and that night the check en Bought a 2008 Pontiac G6 on May 21. Asked if the car had any problems and was told no. We drove it home (about 90 miles) and that night the check engine light comes on. I have it looked at locally and told two of the catalytic converters need to be replaced. I call the dealership and speak to the salesman, Justin, and agree to bring the car back for them to look at. I drop the car off on Saturday May 26. I call that next Thursday because I haven’t heard anything. Justin tells me that his service dept agrees it is the converters, but they didn’t know they were bad when sold it to me. They take it to another mechanic to fix because he can do it cheaper than they can. 3 weeks later ( yes 3 WEEKS) finally get a call the car is ready. We pick it up on Saturday June 23 - 4 weeks after we dropped it off, pay them $300, and that afternoon, the check engine comes on again! I call to let Justin know and he tells me that he will speak to his boss and get back to me. I have not heard anything, and it’s been 2 weeks. I’ve left messages and he won’t call me back. I also sent a message to Brandon Dorsett through a link on their site, and have heard nothing back. Do NOT do business with them. More
fast response Fast response to my needs and wants. Jay Dorman has excellent knowledge of the Nissan product. everyone at dealership was very friendly. I highly reco Fast response to my needs and wants. Jay Dorman has excellent knowledge of the Nissan product. everyone at dealership was very friendly. I highly recommend Dorsett Nissan and ask for Jay Dorman. More
James Clarke amazing and knowledgeable salesman. Everyone friendly. Helped, sold and closed in timely fashion. No pressure. No xx. Just good down to earth dealings. Would return again. Would definite Everyone friendly. Helped, sold and closed in timely fashion. No pressure. No xx. Just good down to earth dealings. Would return again. Would definitely recommend. More
Great buying experience Ernie is great, got me in a vehicle i wanted with payments that fit my budget. If you need to pur hase a vehicle, i would highly recommend Ernie. Ernie is great, got me in a vehicle i wanted with payments that fit my budget. If you need to pur hase a vehicle, i would highly recommend Ernie. More
Shopping experience. Dealt with Jim and Brett both were very helpful and polite. They listened to my daughter and my needs and did everything to make sure we had a great Dealt with Jim and Brett both were very helpful and polite. They listened to my daughter and my needs and did everything to make sure we had a great experience. Jim the salesman even was going to come in on his day off to help us if needed More
Excellent Service Everyone there was extremely personable and friendly. Josh went above and beyond in helping me choose the right vehicle for me. They made me feel like Everyone there was extremely personable and friendly. Josh went above and beyond in helping me choose the right vehicle for me. They made me feel like I was hanging out with old friends. I love my new Rogue! I highly recommend Dorsett’s! More
Great Service We were very happy with all the help we received in getting our new vehicle. We will definitely return when ready to purchase another vehicle! We were very happy with all the help we received in getting our new vehicle. We will definitely return when ready to purchase another vehicle! More
Great experience This was the easiest car purchased that I have had , no pressure or hassle. Ernie Engle took the time with me as we had met a couple of time before b This was the easiest car purchased that I have had , no pressure or hassle. Ernie Engle took the time with me as we had met a couple of time before buying the car and liked the friendliness shown to my wife and me. More
Great Friendly Service! The people in the service area were friendly when I arrived and checked in. The service was performed to my vehicle within the time frame quoted to m The people in the service area were friendly when I arrived and checked in. The service was performed to my vehicle within the time frame quoted to me. I have had a Mitsubishi for the last several years and loved the service department for that brand. I just bought a Nissan and am new to the Nissan service area but have been very happy with the service I have received there. More
Total Lack of Communication My husband and I were wanting to purchase a car last weekend and made it clear to the two employees we spoke with that we were wanting an out the door My husband and I were wanting to purchase a car last weekend and made it clear to the two employees we spoke with that we were wanting an out the door price in writing e-mailed to us before we would drive all the way from Indy to Terre Haute to purchase the vehicle.. It took two people over 24 hours to get back to us with the requested information. My first question upon inquiring about the car was "are there any hidden fees" meaning is the price listed on the website what we would actually be paying for the car. I was told no...that the price on the site was what we would pay. After finally hearing back from Tony we were informed that this was not the case. We were ready to purchase a car. We'd already been pre-approved. Dorsett lost our business because we felt they didn't really want it. More