Dorsett Automotive

Repairs. Poor communication by service advisor, had my only vehicle for 8 days. Cost estimate was not accurate, increased $100 at pickup. Charged a fee to pay Poor communication by service advisor, had my only vehicle for 8 days. Cost estimate was not accurate, increased $100 at pickup. Charged a fee to pay with a credit card. The young man that checked me out was courteous but outside of that is was a costly $1300 experience that was not pleasant in any way other than they did repair my vehicle. I purchased my vehicle at this dealership but will never return to them for service or purchase. More

NO communication with the service department. Service managed also told me that he would call me and I'm still waiting on his call. Took 3 days to get an inspection on a tire which don't even req Service managed also told me that he would call me and I'm still waiting on his call. Took 3 days to get an inspection on a tire which don't even require an appointment. During that inspection I was advised that my car had a motor engine oil leak, all tires needed to be replaced, and air filters needed replaced. Car was bought 6 weeks before this inspection. I was told that I had a 30-day warranty by the service department. Car was purchased out right and service advisor Jacob stated that warranty didn't exist because it was paid in full as an "as-is" car. If my salesperson would have mentioned it having a motor oil leak, needing all 4 tires replaced and air filters replaced during our test drive around the block I would have never bought the car but of course he talked the car up like it was a great time. Also waited 2 hours before getting to talk to the service advisor because we were forgotten about. I will never buy another vehicle from this dealership! More

This is a great dealership for the Terre Haute area. We appreciate having the dealership available to us. We appreciate having the dealership available to us. More

I stood in the parking lot waiting for a salesperson to appear because they must have been at lunch or something. Dennis Ramsook walked by so I talked to him about purchasing a used car. I have had bad e appear because they must have been at lunch or something. Dennis Ramsook walked by so I talked to him about purchasing a used car. I have had bad experiences at Dorsett before but Dennis was friendly and very helpful. He knows that if you treat your customers right, make them comfortable and happy...they will buy. Dennis went out of his way to help me find a car. For once I was able to barter with them! It's not all about making money...it's about treating people right so they will say good things about your business and be a repeat customer. More

They listened to our needs and made the entire process quick and easy. Sales staff was knowledgeable and committed to us finding the right car. quick and easy. Sales staff was knowledgeable and committed to us finding the right car. More

How important is the quality of the dealership's service center in the decision of where to purchase a car? center in the decision of where to purchase a car? More

The sales person was not prepared with additional car options to drive. When we inquired he paged thru the website randomly looking for other vehicles on the lot. options to drive. When we inquired he paged thru the website randomly looking for other vehicles on the lot. More