Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Doral Volkswagen

Doral, FL

4.7
4,564 Reviews
Call Dealership (305) 928-8612
View Awards

10455 NW 12th Street, Suite C

Doral, FL

33172

Directions

By Type

4,564 Reviews of Doral Volkswagen

February 03, 2023

Staff was kind and professional, but the waiting time to just change the wheels was too long. not a big complain though. More

by JOHN.BERTOZZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Rodrigues. top service provided.
Report | Print
Feb 15, 2023 -

Doral Volkswagen responded

John, thank you for taking the time to leave us this feedback. We appreciate you trusting Doral Volkswagen with your vehicle and we hope to make your next visit a 5-star experience.

February 03, 2023

Excellent service, great shopping experience, outstanding customer service. Very grateful to Arelys Bravo and Rayner Holmes who helped me in the buying process. More

by jhuliva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rainier Garcia, Rayner Holmes, Arelis Bravo, Roberto Correa
Report | Print
Feb 15, 2023 -

Doral Volkswagen responded

Thank you for this review and for trusting our team here at Doral Volkswagen with your vehicle purchase! Arelis and Rayner are assets to our team and will be pleased to have their efforts recognized. We wish you safe travels in your new car!

February 02, 2023

Everything is fine and very professional all personal and the best is the time the work More

by javier.somoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Melendez
Report | Print
Feb 08, 2023 -

Doral Volkswagen responded

We're glad to hear the work is done efficiently and effectively, and it seems like that was the case for you. I hope you continue to have positive experiences in the future. If you need anything else, don't hesitate to reach out. Thank you for your feedback!

February 02, 2023

No complaints. I flew in from Maryland to purchase a certain car that I had been looking for. The deal made over the phone was correct and ready to go when I showed More

by jguy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rainier Garcia
Report | Print
Feb 08, 2023 -

Doral Volkswagen responded

That's great to hear! Doral Volkswagen is glad the dealership was able to live up to its promise and that you had a straightforward experience. Flying in from Maryland shows just how important this purchase was to you, and I'm happy to hear that it all went smoothly. If you need anything else in the future, don't hesitate to reach out to the dealership. Thank you for your business!

February 01, 2023

service was ok but they gave me my brand new vehicle with marks on the ourside painting and an oil spot on the driver seat. Definately not what you would expect when buy a new car More

by JPFANTONI6
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Rainier Garcia
Report | Print
Feb 16, 2023 -

Doral Volkswagen responded

Thank you for taking the time to leave us this review. We are concerned about the condition of your new vehicle and would like the opportunity to discuss this further. Please contact me directly at your earliest convenience. Jay Plant jayplant@lithia.com General Sales Manager

February 01, 2023

Mechanics needs better training and service advisor needs to be more transparent when it come to the information about someone car took my car for something simple recalls came out with more problems More

by rrestrebada1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge
Report | Print
Feb 16, 2023 -

Doral Volkswagen responded

Thank you for taking the time to leave us this feedback. We would like the opportunity to learn more about your experience with our service department so that we can improve in the future. Please feel free to reach out to me directly. Francisco Mora franciscomora@lithia.com Service Manager

February 01, 2023

The courtesy and service of Mrs Celeste Urena from Call Center and Mr Julian Alvarez at Service Department was excellent and very dedicated. More

by oaog0361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Alvarez and Celeste Urena
Report | Print
Feb 15, 2023 -

Doral Volkswagen responded

Thank you for this review and for trusting our team here at Doral Volkswagen with your vehicle! Celeste and Julian are true assets to our team and will be pleased to hear that their efforts have been recognized. We wish you safe travels until your next visit.

February 01, 2023

He totally understand customer needs. He is dedicated and professional. I worked with him since August 2015 when I leased my VW Passat 2015. Now, last January 2 he helped me with a new More

by KARINALARA002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rainier Garcia, Rayner Holmes, Arelis Bravo, Roberto Correa
Report | Print
Feb 15, 2023 -

Doral Volkswagen responded

Karina, thank you for continuing to trust Doral Volkswagen with your vehicle purchases! Our team will be thrilled to hear of your compliments and we look forward to your next visit.

January 28, 2023

People were courteous but were quick to try and get a diagnostic fee on a clear warranty claim. More

by paulejardon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pedro Melendez
Report | Print
January 27, 2023

It was a great experience with the person who was in charge of the work done on my vehicle More

by MRUSTY123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celeste, Roberto Correa
Report | Print
1
...
59
60
61
...
457