Doral Volkswagen

I recently had my car serviced at this dealer. This was my second time having my car serviced for routine maintenance and as usual, Bismark's customer service was excellent. He was very attentive and very my second time having my car serviced for routine maintenance and as usual, Bismark's customer service was excellent. He was very attentive and very professional and even though they seemed to be pretty busy that day, he and the staff made it possible for me to be in and out in about an hour. The service on my car was great. I bought my a little less than a year ago and it is still running like new. Also, my sales consultant Noel Perez, as usual, took the time to come out and greet me and ask how I was doing. I appreciated that. I would definitely recommend this dealer. More

My experience was a very positive one! I was very please with the work that was done to my car. Bismark was very personable and very professional at all time. with the work that was done to my car. Bismark was very personable and very professional at all time. More

I recently leased a new Routan through Esserman Volkswagon and had to have some repairs done within the first 2 weeks. The service i needed done on my vehicle was done quickly and the care and atte Volkswagon and had to have some repairs done within the first 2 weeks. The service i needed done on my vehicle was done quickly and the care and attention i received while there was great. More

this is not the first time that I have been to VW at this is not the first time that I have been to VW at Doral. Joe has always been the one to assist me and the only one I ask for. He is a huge assist this is not the first time that I have been to VW at Doral. Joe has always been the one to assist me and the only one I ask for. He is a huge assist to this organization . Please let him know of this memo. Ileana Pastor More

Excelente atencion, gran servicio, muy rapida entrega, feliz con el servicio prestado, sin duda volveria a usar este dealer, altamente recomendado muchas gracias de nuevo feliz con el servicio prestado, sin duda volveria a usar este dealer, altamente recomendado muchas gracias de nuevo More

I went in ready to lease or buy a new Eos for my girlfriend. We were planning on walking out with a finished deal, but salesman Horacio Terazghi was so rude, that we walked out. He told us flat out girlfriend. We were planning on walking out with a finished deal, but salesman Horacio Terazghi was so rude, that we walked out. He told us flat out he would not negotiate on any terms of the sale and told us to stop wasting his time. Honestly, that guy is a jerk and the manager should put him in his place because his terrible attitude cost the dealership a sale today. The funniest thing is that they don't have the car we want in the lot, it was going to have to be transferred in. Well guess what? We are going to go sign that deal somewhere else! Avoid working with Horacio, as he will not treat you well. I have had much more professional service at Deel and South Motors. More

Bismarck is great!!!! Very efficient. Always has me in and out. I always recommend Bismarck and the dealer for sales or service needs. Very nice people. Thanks Bismarck as always. and out. I always recommend Bismarck and the dealer for sales or service needs. Very nice people. Thanks Bismarck as always. More

Horrible salesman with a vary poor attitude.I have purchased 7 new cars over the years. Went into Esserman VW to purchase a car and was treated as if I was wasting their time. Four times Andres walked purchased 7 new cars over the years. Went into Esserman VW to purchase a car and was treated as if I was wasting their time. Four times Andres walked away to take phone calls to the point I just left VERY RUDE. Purchased my Touareg at another dealer in under 2 hours. Save yourself the aggravation if your looking for a VW and stay away from Esserman VW. More

I have leased three VWs from Esserman International over the past 4 years. My salesman, Horacio Terzaghi realizes that I know what I want, know almost as much about the cars as he does, and does not pressur the past 4 years. My salesman, Horacio Terzaghi realizes that I know what I want, know almost as much about the cars as he does, and does not pressure me. He offers me competitive prices and no pressure. Their service hours are convenient with late appointments and Saturday hours. The work is done quickly and the car returned washed and vacuumed. I recently had a problem on the road with my 2011 GTI which was taken to another dealership who kept it for over 2 weeks and did not completely repair it. The problem reoccurred 2 days later and my service advisor, Bismark, and one of his mechanics correctly diagnosed the problem as a loose connection and repaired the vehicle in one hour. Then they washed it. I have owned cars for 36 years and have not had this kind of service since my best friend owned a new car dealership. More

Martin Centeno made the experience a great experience. He listened to what i was looking for and gave it to me in a very timely fashion. He did not try to sell me anything beyond what i was looking for. He listened to what i was looking for and gave it to me in a very timely fashion. He did not try to sell me anything beyond what i was looking for. He minimized wait time and was a pleasure to deal with. I drove off the lot with a new Jetta same day even though they did not even have the car in the lot as inventory. He also gave me a very faior deal on a trade-in. More