Doral Volkswagen

Amazing experience My Acura ILX was due for its first oil change, and I knew I wanted to get it done at an Acura dealership. Having dealt with terrible service and over My Acura ILX was due for its first oil change, and I knew I wanted to get it done at an Acura dealership. Having dealt with terrible service and overpriced mechanics before, I was apprehensive. But from the moment that I arrived at Esserman International - Acura, to the minute I drove off...I was treated amazingly. The staff were all friendly, and took their time to greet you with a smile and explain the details of the work done, and how long it would take. I am definitely coming back, and I have written it in all my social media pages, so that everyone knows that I had a superb experience at Esserman International. Thank you, Christina J. More

Great service I've been going to this dealer for the past seven years, and always, no exception all the staff have made me feel like I'm at home, they are so friend I've been going to this dealer for the past seven years, and always, no exception all the staff have made me feel like I'm at home, they are so friendly and professional. This is my third lease with them, and not planning to go somewhere else. Every time I go for the maintenance, there's always a kind person helping me. Ah! The shuttle service is also very convenient, the driver will take you anywhere 7 miles around. Highly recommend it! More

Fantastic! Always a pleasure getting my car serviced at Esserman, especially when my car comes back super clean, and service advisors are always keeping me poste Always a pleasure getting my car serviced at Esserman, especially when my car comes back super clean, and service advisors are always keeping me posted on my vehicles needs. More

Part of the Family I am happy to be a part of the Esserman family. When I first came a year ago to Esserman, it was difficult because I was new in Miami and had little c I am happy to be a part of the Esserman family. When I first came a year ago to Esserman, it was difficult because I was new in Miami and had little credit history so it was hard to finance a vehicle. Still Esserman was able to help me get my first VW which was a tiguan. A year later, I wanted a Passat and once again Esserman was there to back me up. I love my new Passat!!!! Thanks Esserman. More

Stress-Free Service I would highly recommend Esserman Volkswagen's Service Department. Chery Byrd accommodated with an appointment that suited by work schedule and busy I would highly recommend Esserman Volkswagen's Service Department. Chery Byrd accommodated with an appointment that suited by work schedule and busy mom life. As always, Peter Lopez, my service advisor, was provided me with his highly professional, extremely patient, and very courteous assistance. Bizmark (last name not known) attended me when I arrived to pick my car up, it was late in the day however, he greeted me with a smile and gladly answered my questions and concerns. More

Service Appointment Experience Great customer service each time I go. Never had any issues with them. Bismarck was sure to explain things to me thoroughly and made sure he asked me Great customer service each time I go. Never had any issues with them. Bismarck was sure to explain things to me thoroughly and made sure he asked me pertinent questions regarding my car to ensure that I got the best service. He was a great help. More

A very good experience I came to this dealership after many years at a different dealership, where I always felt I was being overcharged, and was not communicated with well I came to this dealership after many years at a different dealership, where I always felt I was being overcharged, and was not communicated with well about prices. I had read many good reviews about this service agent called Bismark and thought I'd give this dealership a try. So far I've been very pleased. I don't feel I'm being sold things I don't need and the pricing has been moderate/reasonable. Bismark is a friendly person who inspires confidence. I like going to this dealership. More

Got a good deal with no hassle! Jose was very friendly and accommodating throughout time I was deciding to buy. He even stayed late -- after business hours -- 2 days in a row just to Jose was very friendly and accommodating throughout time I was deciding to buy. He even stayed late -- after business hours -- 2 days in a row just to accommodate me and wife while we were looking for the right car to buy. He explained the pros and cons of the car as well as giving me tips on what options maybe of use or just a waste of money. Ultimately, I was able to get a good deal from him and his manager -- I paid less than what other people on average at that time paid for the car based on Edmunds.com TMV. Very happy with the car purchase! More

Oil change This is the best dealership for Kia in Miami! Excellent customer service and helpful. It's actually a pleasant experience to get an oil change. This is the best dealership for Kia in Miami! Excellent customer service and helpful. It's actually a pleasant experience to get an oil change. More

Setting Standards I just want to congrats Esserman Volkswagen for the professionalism of its employes, more precisely Service Dept and New Car Delivery Dept. I always b I just want to congrats Esserman Volkswagen for the professionalism of its employes, more precisely Service Dept and New Car Delivery Dept. I always buy new cars for my wife and I from Esserman, and I am in contact with these two departments several times in a year. Mr. Yaneisi Gonzales and Bismarck Guerrero always go the extra mile to help me and make my visit pleasant. Thank you. Jerry Bof More