Doral Volkswagen

Break problem. I came up with break problems on my car, and Francisco Mora took care of my worries. He gave me a deal I couldn't refuse and make sure i left as a hap I came up with break problems on my car, and Francisco Mora took care of my worries. He gave me a deal I couldn't refuse and make sure i left as a happy costumer, this was the first time i was in this particular dealer, thanks Francisco. More

Transmission Replacement I showed up without an appointment because I was having major transmission problems the night before. Francisco Mora came right up to my car, took all I showed up without an appointment because I was having major transmission problems the night before. Francisco Mora came right up to my car, took all my information, listened to my concerns and issues I was experiencing, and got me taken care of. My entire transmission needed to be replaced and it took a little longer than I had hoped, but I assumed that would happen as it was during the New Year holiday. The only downside was that there wasn't a loaner available for me until the day before the car was ready, especially considering that it was under warranty and over the holidays. Francisco followed up with me and he tried getting me a loaner, but that was no fault of his own as I imagine he doesn't control the loaner inventory. Overall, I was very pleased with the results and the attention provided by Francisco. More

Service and recalls Took car to dealer for a check engine light, a couple of recalls, and water in interior. The service advisor, Francisco Mora, was very helpful and att Took car to dealer for a check engine light, a couple of recalls, and water in interior. The service advisor, Francisco Mora, was very helpful and attentive to the issues with the vehicle. He provided me with a loaner vehicle and kept me informed of the progress. Upon picking up the vehicle, I noticed the rug was dirty and some interior pieces were scuffed from the work that was performed to dry the rugs. I informed Francisco and he immediately took care of the problem by ordering the new interior trim pieces that were damaged. Overall the service was great. Francisco was awesome. Just wish the actual mechanics would be more careful when performing work as to not damage any part of the vehicle. More

Great service I took my daughters car to Esserman VW and was helped by Francisco Mora as soon as we walked up. He was very efficient and helpful he took the car rig I took my daughters car to Esserman VW and was helped by Francisco Mora as soon as we walked up. He was very efficient and helpful he took the car right away and helped me with any questions I had. I came back and my car was done great they did their job quick yet efficient I will definitely come back to this dealer . More

Great Experience I've brought my VW to Esserman twice for recommended maintenance. Ciro and his team have done a wonderful job both times. Very friendly and reliable I've brought my VW to Esserman twice for recommended maintenance. Ciro and his team have done a wonderful job both times. Very friendly and reliable. It's always a pleasure to bring my car to Esserman. Plus, my car is ready quicker than anticipated. Thanks for the great service! More

Great Service Took my car for service and my problem was resolved within the time frame promised. They were very helpful. Communication from the dealer was excellen Took my car for service and my problem was resolved within the time frame promised. They were very helpful. Communication from the dealer was excellent. I didn't have to call for status, they provided it in detail. Very satisfied. More

Preparing my Vehicle for a Long Trip Bismarck and the Service Department did a great job servicing my vehicle in preparation for a long vacation trip. As always, the work was done fast, p Bismarck and the Service Department did a great job servicing my vehicle in preparation for a long vacation trip. As always, the work was done fast, professionally and without any delays whatsoever. Great job as usual! More

Bad service I went to do my service and they don't fix what i need ,they charge me a lot and i have to pay again for my main issue I went to do my service and they don't fix what i need ,they charge me a lot and i have to pay again for my main issue More

fix a light/horn The service was fast. The workers were very courteous and responsible. I usually have good experience when I use this place. I recommend Esserman Inte The service was fast. The workers were very courteous and responsible. I usually have good experience when I use this place. I recommend Esserman International Volkswagen. More