Doral Volkswagen

SERVICE ON MY TIGUAN As always, I was received by Bismarck with an excellent humor, letting me know the details of the service that was about to be performed on my car. Af As always, I was received by Bismarck with an excellent humor, letting me know the details of the service that was about to be performed on my car. After a little time I spent on the lobby and a meticulous and detailed revision on my car, the service was done, my car came out shine and clean, ready for another year on the road. The friendship that all my friends or family at Esserman showed to my will make drive again and again to Esserman for my car service and when the time for a new car arrives. Thank you Bismarck More

Very bad experience, please read my story I was treated so badly by these people. Please take the time to listen to what happened to me at Esserman. They pressure customers into writing good r I was treated so badly by these people. Please take the time to listen to what happened to me at Esserman. They pressure customers into writing good reviews and that is the only reason they have a decent rating. Don't ever go to this place! I brought my 2011 TDI Jetta in for a flat tire and was subjected to a three hour wait time to tell me I needed a new rim on one wheel. So they filled up my tire with air and told me it would be good to drive for the next 5 days while I wait for the rim. Then, when I left the dealership and got on the freeway, multiple dashboard lights came on and my car lost acceleration. After pulling to the side of the road and turning off the AC I was able to get the car to accelerate again and drive back home. I tried to contact my service agent Francisco Mora, I even left multiple messages on his voicemail and with a person who answered their phone line, but he refused to call me back about my engine problem. So while waiting for him to call me back about my engine problem I was sent an email survey about my experience at Esserman. I filled it out very honestly and gave Francisco a poor review. Funny thing happened, after I left the review, I finally got my call from Francisco, but instead of asking me what's going on with my car, he just chewed me out for leaving him a bad survey. I had to apologize profusely on the phone with him to get him to stop going on about the bad survey. Then I told him about the engine and he said I should bring my car in on Monday after the weekend and he rudely hung up on me. When I brought my car in I was told there would be a 124.00 Diagnostic fee and Francisco assured me that if work was needed that the diagnostic fee would be used towards the work on the car. So I would only pay the diagnostic fee if no work was needed. Well he called me back later to tell me that I needed a cam shaft sensor and that is the only part I need and it will 100% fix my problem because it's the only thing that came up on the diagnostic. (normally a 200 dollar repair but apparently in my model VW this one little part takes 5 hours of labor and they have to charge 700ish dollars) So he tells me this on the phone and I agree to service my car and pay the 700 dollar bill. But when I get there, he sneakily put the diagnostic fee back into my bill so instead of the $700 I had agreed to on the phone it was now $850. I complained why is this work so expensive and I thought the diagnostic fee was going back into the work and Francisco assured me that this bill was correct and that the diagnostic fee had been taken into account already. But it hadn't. He was just mad that I left him a bad survey and was lying right to my face. I then had a few back and forth emails with the service manager and he showed me a copy of their printout that clearly shows the diagnostic fee still being charged to me. So I caught Francisco red handed sneaking this extra 124 dollar fee into my bill and hiding it on my print out. It gets even worse here, because I then go back on the freeway again after leaving the dealership and the exact same things happens to my car, the dashboard lights come on and the AC went out. So now, I'm very upset and I contact the general manager of the dealership with an email, but in his reply he only acknowledges three of my issues; 1. He claims Esserman would never overcharge me. Which they definitely did!!!! 2. The fact that Francisco chewed me out about the survey and he apologized about it 3. and three that the work they did on my car does take 5 hours and that the 700 dollar price was a fair price He then adds that he is sorry to hear my car is still experiencing problems and I should bring it back in. So I email him back that he forgot to acknowledge the part about the 124 dollar overcharge that Francisco was caught red handed slipping into my bill. And sure enough he never responds to me again. Then this guy Marcus makes a comment on this review claiming he has contacted me before!? I've never met or talked to a Marcus from Esserman. Then he posts a small transcript of what the general manager sent me, trying to make me look like I'm just a complaining customer. He forgets to add the fact that the general manager refused to acknowledge the 124 dollar overcharge even though the service manager Albert Luaces confirmed it to me in an email. And he forgets to mention that I emailed the general manager back about this fact and was completely and utterly ignored!! I have never in my life written a review this long or this negative, but I feel that if I can convince even one person not to bring their car to Esserman, that I have done the world a great service. Thank you for reading, and remember stay away from this dealership and service center. More

Great service as what was promised Car steering wheel locked n was under warranty. They picked up as promised as serviced as directed plus fixed other car needs. When paying made sure Car steering wheel locked n was under warranty. They picked up as promised as serviced as directed plus fixed other car needs. When paying made sure all was discounted and minimized costs where it was warranted. More

Service My last experience at esserman vw was really great spcially with hanna payo assistance and ciro ulloa,they are very professionals and helpfull persons My last experience at esserman vw was really great spcially with hanna payo assistance and ciro ulloa,they are very professionals and helpfull persons,the problems or issues with my car are always solved.i'm really happy and satisfied. More

Interior headliner repaired. The headliner ceiling of the vehicle was coming off and had to be replaced. This is an extensive and complicated job. The job came out flawless. The headliner ceiling of the vehicle was coming off and had to be replaced. This is an extensive and complicated job. The job came out flawless. More

Quick and amazing service When you leave your car In VW and with Bismark Guerrero you have a peace of mind! Thanks for your excellent service...Bismark you are the best!! When you leave your car In VW and with Bismark Guerrero you have a peace of mind! Thanks for your excellent service...Bismark you are the best!! More

Quick response and service Had Issues with my Battery - called the dealer in around 7:00 am and a very nice and friendly person(Cheri Byrd), explained hours of operation and mad Had Issues with my Battery - called the dealer in around 7:00 am and a very nice and friendly person(Cheri Byrd), explained hours of operation and made me an appointment immediately. I arrived earlier than my appointment - but was taken right in by my service consultant (Ciro Ulloa) Explained the trouble I was having. All along he advised me of all the issues that the mechanic was finding and kept me informed of all charges. I was promised my vehicle to be ready in the afternoon and by 5:00 p.m. I was out of the Service Dept. with a fixed car and they even washed my car. Good Job Ciro and Staff. More

Excellent Service !!!!! Good job in my VW Routan's Breaks disk, pads & rotors replacement, ignition factory recall and window regulator replacement. Thanks again to Bismar Good job in my VW Routan's Breaks disk, pads & rotors replacement, ignition factory recall and window regulator replacement. Thanks again to Bismarck and team RR More

Awesome Service I really enjoyed my expirence at Esserman VW dealership. I live close to South Motors VW dealership but the service was not to my liking. Esserman VW I really enjoyed my expirence at Esserman VW dealership. I live close to South Motors VW dealership but the service was not to my liking. Esserman VW will be my new home for all my auto needs. The drive is well worth it. More

Esserman VW is awesome! The people of Esserman International VW sure do know how to treat customers with respect and genuine interest for their needs. A most sincere word of The people of Esserman International VW sure do know how to treat customers with respect and genuine interest for their needs. A most sincere word of gratitude goes to Bismarck Guerrero and his team for making sure my car is always in tip top shape and is also always received and delivered as promised. My 2011 Jetta is running as if brand new thanks to what I consider a positive relationship where I do not mind the hassle of car repair because I know I am taking it to a place where people I can trust work diligently to ensure my satisfaction. If you are considering purchasing a vehicle, go to Esserman. If you own a VW and need it serviced, go to Esserman. I know my car and I are in excellent hands! More