Doral Volkswagen

I want to share a very bad and dangerous experience I just had with Volkswagen Doral. I never do this and I don't like to do it, but I have to report it for your children safety. I just bought a 2021 just had with Volkswagen Doral. I never do this and I don't like to do it, but I have to report it for your children safety. I just bought a 2021 Cross Atlas with 31K miles for my family with 3 young kids, 7, 5 and 2 years old. I was looking for a safe car, from a trustworthy dealership. 3 weeks later, I get an alert on the car regarding the tires. I inflated them, the alert comes back the next day. One tire is flat. I went to Goodyear and Tires Plus to check the tires. They told me they've never seem something like it: the tires are 2018 and look like they've been used for 100K miles. The 4 of them needs to be replaced. It's too dangerous to drive with these tires with 3 kids. It costed us $1,300 to change the 4 tires. We had no choice as we want our kids to be safe. Before paying that amount, I called VW Doral to explain the matter. They didn't care at all. Just repeated over and over again that the tires passed the security check, that it's an used car sold as is, and that I got a good price. I asked them how they can put our kids in danger selling tires in terrible conditions. They don't care. I asked them how they can be mislead customers and be dishonest by selling a 2021 / 31K miles car with 2018 / 100K miles tires. They don't care. I then went to Carmax across the street to buy a second car, I had a 10x better buying experience (fast, efficient, caring). Then Carmax even went the extra mile! They told me they could take the car back for additional repairs like painting the doors, polishing the rims, treating the leather. All of this for free of course while paying me a rental for 3 days. That made all the difference in the world. Don't go to Volkswagen Doral!!! Don't take that risk for your children. More

Forget shady. They're downright fraudulent! I bought a certified pre-owned (or so I thought) Atlas from Doral Volkswagen in July. Turns out, due to a manufact They're downright fraudulent! I bought a certified pre-owned (or so I thought) Atlas from Doral Volkswagen in July. Turns out, due to a manufacturer recall, the Atlas cannot be certified, but the dealer charged me for it anyway. The salesman (Jose) gave me two keys for the car, but one of them didn't work. He wouldn't respond to any calls or texts messages to help me get a working key. The dealer in my home state told me if the car were CPO, they could reprogram the keys for free. Because it's not CPO, they charged me $168. After several calls to the dealer, I got transferred to one of the sales managers (Farhat) who told me go ahead and pay to have the key reprogrammed, send him a picture of the invoice, and he would have a check cut to reimburse me. I did that 24 days ago - still no check. He won't answer my calls either. The finance manager (Kelvin) tried to sneak a $1400 gap insurance charge past me that was not part of the deal made with Jose. Kelvin told me it's required by the lender. I pointed out that the line item says "optional gap insurance." So then he tried to tell me removing it would require changing lenders and increasing the interest rate. I said that's fine. He sighed, visibly irritated at me, and removed it, but both the lender and interest rate stayed the same. Kelvin has also refused to release the title to the lender. I paid off my loan when I sold my other car, and the lender says they're still waiting on the title from the dealer...for a car I bought 2 months ago. I need that title so I can register the car in my home state. Kelvin also refuses to answer my calls. Lastly, Farhat emailed me a copy of the invoice that Kelvin did not include with the other paperwork I received when I bought the car. That invoice had my initials on it even though I had never seen it. Kelvin took my signature from one of the loan documents and applied it the invoice. Beware, beware, beware if you go there! More

EWARE! I bought a Certified Pre-Owned Arteon at this dealership, was promised and given 2 keys for the car, only to find out that the second key was a rando I bought a Certified Pre-Owned Arteon at this dealership, was promised and given 2 keys for the car, only to find out that the second key was a random key that does not belong to my car. I called the dealer several times w/out any response, even went there, only to hear from the dealer manager Rolando Garcia that there was nothing he could do. Surely not going back to this dealer. More

Excellent service from Johnathan. He had a lot of patience and answered all my questions. Also, he helped me with a back order part issue from that I have been waiting for a while. Gr He had a lot of patience and answered all my questions. Also, he helped me with a back order part issue from that I have been waiting for a while. Great service. More

Great experience leasing my car here! The staff was friendly, knowledgeable, and made the whole process smooth and hassle-free. Highly recommend this dealership! The staff was friendly, knowledgeable, and made the whole process smooth and hassle-free. Highly recommend this dealership! More

Excelente servicio en especial de Gabino. El tiempo de atencion fue muy bueno gacias a todos El tiempo de atencion fue muy bueno gacias a todos More

Muy buen servicio. Hemos comprado 3 carros en Doral Volkswagen, Gabino ha sido nuestro representante de ventas en las 3 ocasiones. Excelente servicio y seriedad. At Hemos comprado 3 carros en Doral Volkswagen, Gabino ha sido nuestro representante de ventas en las 3 ocasiones. Excelente servicio y seriedad. Atentos, si vives en Miami: NUNCA compren en Rickcase Volkswagen. El servicio es malísimo y los vendedores no son amables; compramos ahí un VW Tiguan y fue la PEOR experiencia. NUNCA lleven sus carros a Volkswagen 57, ahí te cobran los servicios pero no los realizan. Lleve el carro para rotación y balanceo y no lo hicieron. Le pregunté a la empleada que si todo estaba completo y me dijo que si. Pero yo ya me había dade cuenta que las llantas no habían sido rotadas. Doral VW, 10 estrellas en mi libro More

I was treated with respect and professionalism. My salesman, Sales manager, and finance department were all pleasant and very straight forward with the deal. I would definitely recommend the deal My salesman, Sales manager, and finance department were all pleasant and very straight forward with the deal. I would definitely recommend the dealer to my friends and family. More

Excelkent service. Sales rep very patient and respectful. No pressure but to the point. Highly recommended. Sales rep very patient and respectful. No pressure but to the point. Highly recommended. More

Lisvan was highly professional, patient, and respectful. He dedicated time to present all available options suited to my profile and budget, and he worked closely with his manager to facilitate the offer. He dedicated time to present all available options suited to my profile and budget, and he worked closely with his manager to facilitate the offer. I felt very comfortable negotiating and clarifying all questions with him. Lisvan deserves a perfect score of 10 points! More