Doral Acura

Acura TL Service Review I have been a loyal customer of Esserman International Acura in Doral since 2013. I have a 2004 Acura TL and have been extremely dissatisfied with my I have been a loyal customer of Esserman International Acura in Doral since 2013. I have a 2004 Acura TL and have been extremely dissatisfied with my recent service visits to the dealership. My vehicle has an excellent on-time maintenance history with the dealership and I am deeply saddened that I have to write this in frustration. I just picked up my vehicle after bringing it in to have the rear wheel checked for smoking, squeaking and vibrating while driving. I have a pretty solid understanding of vehicles so before dropping off the car we had discussed the issue in detail with my service advisor. They of course did their diagnoses and as I had expected and discussed with my service advisor, found an issue with my rear left caliper and they repaired it for a hefty charge. I raised concerns to the advisor about the rate I was getting charged since I thought I was a “loyal customer” and he said he would look at my service history to see if they could apply a credit to my account. What really disappoints me about Esserman is that, my rear brakes had been worked on by their service department on 03/13/14 and this was a pretty costly visit because of other repairs and I am back again paying yet again another visit to get my brakes repaired again. On that same visit on 03/13/14, the service department mentioned that my power steering pump was leaking and they had to re-seal and also, my front passenger door lock was malfunctioning so we agreed to address all the issues since I use the vehicle for vacation travels. From this visit I must say that I started experiencing reliability issues with my Acura. Firstly the front door lock actuator assembly was replaced but immediately, my window started malfunctioning while opening or closing. Something was not properly set during the repair and it causes the window to scratch while rolling up or down and sometimes it completely fails to roll up so I have stopped using it. Not only that! I took a drive to Ohio a few months after the 03/13/14 visit and unfortunately the power steering pump that had been repaired failed in Atlanta, GA about 800 miles from my destination. My nightmare was just beginning. I managed to drive slowly to get to Ohio and called Esserman to bring this issue to their attention after taking the vehicle to a reputable Honda dealership who confirmed the pump failure. Esserman would not cooperate with the Honda dealership and asked me to find an Acura dealership. I got the vehicle to an Acura dealership who again confirmed the pump failure but Esserman could not arrange to get the pump repaired. I incurred the expense to replace the pump which Esserman later reimburse several weeks after returning to Miami and providing the service invoice from Ohio in person. There was no consideration for the inconvenience. On 04/04/15 I brought the car in for regular service and front brake replacement. I had requested to have brand new pads and rotors but I was assured that resurfacing the rotors would make the car drive like new again because there was still a lot of meat left on the rotors. That wasn’t the case since I had to bring the vehicle back because the brakes had developed serious pulsating especially at highway speeds. They tried to resurface the brakes again to no avail and I have accepted to drive the vehicle with the pulsating issue. On 11/06/2013 I was in for regular service and mentioned that the car was hesitating to start so I asked to check the battery. They checked my battery and suggested that I replaced it so we got that replaced. A few months later I was in for an oil change and when I go the vehicle back to drive home my engine light came on. My transmission started shifting rapidly so I had to bring the car back in for service. On my way back, there was a very loud explosion and a lot of smoke coming from under the hood. When I opened the hood’ the fairly new battery had exploded. I walked over to the service department to get one of the service people to take a look at what had just happened. I watched him rip apart my battery cover as he worked his way to get to the battery. The vehicle was started and driven to the service bay and an electrician was called to scan the engine codes and noticed several electrical malfunction codes with some transmission shift failure codes. I asked for a new battery cover to replace the one they had ripped but they didn’t have one in stock so I am still driving with a loose broken cover from that day. I declined to leave my vehicle with them that day and later noticed some greasy liquid that had been spilled on my transmission shifter and assumed that was the cause of the electrical malfunction. Regardless, I still don’t understand why they would bring oily fluid inside a customer’s vehicle. The fluid has since dried out and the engine light is gone but the Automatic Sports-Shift mode does not work anymore on my vehicle. After writing to their customer service department I received a call from one of their customer service managers. While I really do appreciate that at least they took the time to read my frustration, I am not sure what to make from the phone call. The manager offered me a $100.00 credit to use on my next service visit or on a purchase on my next Acura through them, LOL! They also offered to order the battery cover they broke on my next service visit to their dealership. For the current issues with my vehicle from Esserman’s prior repairs, I will have to drive the vehicle with pulsating front brakes, malfunctioning front window and inoperable automatic sports-shift mode until I can afford to pay to get these issues repaired again. Judging from the cost of my prior visits to their service department, I guestimate at least a few thousand dollars to repair the vehicle before the $100.00 credit offer from the manager. I think I will save Esserman their hundred dollars and take my business and frustrations to another dealer. More

Excellent service !! From the time I got to the dealer until the time that I left I received nothing but excellent attention. Great service!! Keep it up From the time I got to the dealer until the time that I left I received nothing but excellent attention. Great service!! Keep it up More

Recall Well, this is my fifth car with the company , I never had an issue my any of them other than regular recalls in the cars an change of the whole transm Well, this is my fifth car with the company , I never had an issue my any of them other than regular recalls in the cars an change of the whole transmission on my previews Kia Optima 2013 (a little weird for a car that I mostly use to drive to work and come back home everyday approx. 6 miles) but they took care of it. I recently bought a brand new Kia Optima EX GDI 2015 , everything seems to be ok until I heard the stereo a couple of days after I bought it, is has a crackling sound in the mid-high frequencies. My older Kia didn't have this problem even while listening to music via Bluetooth ; now this one is really BAD , and they say it is normal. I don't think is normal, and I expect for them to fix it. It seems like the components on a more expensive car is jut worst than the cheaper model. I don't think so. I hope somebody read this an can give me some answers. In the meantime I'm contacting Kia customer service to try to get this solve More

They rob you This is a dealer who will stop at NOTHING to try to squeeze EVERY dollar out of you and get the maximum price for a car at your expense. Unless you This is a dealer who will stop at NOTHING to try to squeeze EVERY dollar out of you and get the maximum price for a car at your expense. Unless you want to waste $150 dollars a month, do NOT buy a car from this dealer. More

Fast and great job!!! I would like to thank Ciro Ulloa who help me and guide me on my visit to the dealer, everything went smooth and car job was done great!!! I will defin I would like to thank Ciro Ulloa who help me and guide me on my visit to the dealer, everything went smooth and car job was done great!!! I will definitely recommend this dealer and also Ciro More

Esserman was awesome in getting my car repaired. I was definitely happy with the service I received at Esserman. Great job on fixing my car in a timely manner. Thank you very much. I was definitely happy with the service I received at Esserman. Great job on fixing my car in a timely manner. Thank you very much. More

Gran Servicio Recientemente pasé a la revisión del segundo año. El auto presentaba un ruido inusual, revisaron y cambiaron la parte. Como se extendió mi tiempo de e Recientemente pasé a la revisión del segundo año. El auto presentaba un ruido inusual, revisaron y cambiaron la parte. Como se extendió mi tiempo de espera me ofrecieron transporte hasta mi casa. Un par de horas más tarde pude recoger mi vehículo en perfecto estado. More

Fastest service I have been to dealership many times before but this time I had an appointment as always but my car was ready right away and my service rep Danny was I have been to dealership many times before but this time I had an appointment as always but my car was ready right away and my service rep Danny was very nice and helpful. More

Service Visit Very prompt processing from my service Rep. Car was ready very close to promised time. Waiting area is super comfortable and they have coffee and do Very prompt processing from my service Rep. Car was ready very close to promised time. Waiting area is super comfortable and they have coffee and doughnuts every day. More

Great Experience I fully recommend the dealer / sales rep Mr. Vidal Nunez and all the staff that were involved in what I call a great buying experience. I fully recommend the dealer / sales rep Mr. Vidal Nunez and all the staff that were involved in what I call a great buying experience. More