Doral Acura

Auto Service Came in to fix a flat tire and change the motors air filter. The service people at Esserman Intln. Acura are always very helpful and courteous. On t Came in to fix a flat tire and change the motors air filter. The service people at Esserman Intln. Acura are always very helpful and courteous. On this last visit, I had to wait about 30 minutes beyond their estimated time of one hour and ten minutes. I noticed on the invoice the R. O. Opened Time of service was correct but not the Ready Time. I had to wait at least an additional 30 minutes by the time I physically got my car. More

Excellent service I took my car for a service yesterday. Great service. On the way going home I ran over some type of metal on the road. The piece protecting the motor I took my car for a service yesterday. Great service. On the way going home I ran over some type of metal on the road. The piece protecting the motor underneath the car was totally damaged. I went back to the dealer and Saili saved my day. She took care of my car instantly. I even had a cortesy car while mine was getting fixed. Thanks Saili. More

Excellent Service! I totally recommend Esserman Doral, Alex and Omar were incredible and everything was done as fast as possible. Definitely coming back. I felt I was in I totally recommend Esserman Doral, Alex and Omar were incredible and everything was done as fast as possible. Definitely coming back. I felt I was in good hands when took the decision to buy my new car there. Thanks! More

Esserman made it easy and stress free to buy my car. The salesman Tulio was very helpful in explaining and showing me all the cars I was interested and more. He made the process smooth and easy. I would The salesman Tulio was very helpful in explaining and showing me all the cars I was interested and more. He made the process smooth and easy. I would highly recommend this dealership! More

The place to go From my salesman Daniel Michelena to my Service Advisor Salli Traina, you could not be in better hands than with them at Esserman Acura. They listen, From my salesman Daniel Michelena to my Service Advisor Salli Traina, you could not be in better hands than with them at Esserman Acura. They listen, they respond, and they truly are customer-oriented. They have my unqualified recommendation, and they will have my future business. More

Excellent service and fast, and good costumer service!!!! The personal is friendliness and the quality of work is professional!!! I recommended this dealer all my fr and fast, and good costumer service!!!! The personal is friendliness and the quality of work is professional!!! I recommended this dealer all my friend. More

Stay far far away!! Worst service ever! Terrible terrible terrible service! Rid yourself of the bad time. Don't be a fool!! I was involved in a very minor parking accident with my Acur Terrible terrible terrible service! Rid yourself of the bad time. Don't be a fool!! I was involved in a very minor parking accident with my Acura, and I left them my car thinking that the dealer would be the best place to fix my car. They assured me that their authorized body shop will paint the back quarter panel perfectly. l After a very uncomfortable 2 weeks without my car I go to pick it up and my car is in disgusting conditions. They attempted to turn the car into me in worse conditions than I left it. The paint was dripping and tearing was evident, parts were left unpainted. The car had a significantly large scratch on the front bumper that I know for certain wasn't there before. The back bumper had a splotch of paint on it (don't even know why they would need to apply paint back there when the paint job was only needed in the back quarter panel. This leads me to believe that they damaged my car and attempted to cover it up). The car also had several small scratches throughout. Also, the smell of toxic chemicals inside the car was unbearable! Just by opening the car door you could get light headed from the nasty chemical smell. The seats inside were dirty with a white cement-like substance. Overall a complete disaster. Needless to say I didn't accept my car back in those conditions. I don't appreciate businesses that try to trick me and that think I'm stupid enough not to notice their poor work. I find this insulting!! The dealer claimed there was nothing they could do and that I had to wait 2 days to speak with the body shop because they are closed on weekends. After expressing my complaints to the very rude manager, Ruth, she was very unsympathetic. They provided me with a loaner vehicle for the weekend. However Ruth claimed that there is no Acura loaners available at all so she needed to give me a Volkswagen. They picked out the ugliest Volkswagen that they had that was all scratched up on all 4 corners. I took it because I needed a vehicle badly. Now that I drove it I realized that this car isn't safe to be driving around. It accelerates by itself. My trust with Esserman has been shattered! This loaner vehicle doesn't even have the "courtesy car" lettering on it like the others do which leads me to believe that this might be a vehicle that is in their "defective" lot. Overall avoid this dealer. The vendors will just sell you the cars and then hide and then won't pick up your calls. The managers are rude and unsympathetic and make it seem like they are doing you favors when in reality you are the one paying for your services. The regular servicing takes forever. Their authorized body shop is total garbage and extremely unprofessional. Avoid this dealer and avoid the headaches!! More

Service rep turn a neg to a positive. I have always taken my cars to Esserman Acura. I own a TL and whenever I need a service, I do not think twice to take them in for any minor service. I have always taken my cars to Esserman Acura. I own a TL and whenever I need a service, I do not think twice to take them in for any minor service. I recently took my TL for an oil change and Yany was great and helpful. She asked me about my previous experiences and i told her how dissaponted i have been for the way Acura has been resolving what I believe should be a recall due to a high quantity of cars with the same problem. She immediately listened to it and she promptly act suggesting possible alternatives. I proceed to talk to my adviser Saili and like always she handle it very professional. Later on Yani came back to give an update and to ensure my concern was taking care. Excellent customer service; Yani... Now, Im in the process to wait for an Acura decision. Thanks Yani for your positive attitude; you did know how turn someone neg situation to a possitive just with your interest to help and possitive attitude... More

Excellent costumer service Arrived early without an appointment due to a recall letter I received last week and Felix Rodriguez take care of me and explained me about the servic Arrived early without an appointment due to a recall letter I received last week and Felix Rodriguez take care of me and explained me about the service, I wait what he said , 1 1/2 hour.Thanks! More

Excelente servicio Trato amable, bien profesional. Rápido y sin contra tiempos. Mi próximo servicio sin duda lo hago con ustedes. En hora buena para el equipo, en especi Trato amable, bien profesional. Rápido y sin contra tiempos. Mi próximo servicio sin duda lo hago con ustedes. En hora buena para el equipo, en especial para Yani... More