Donnell Ford Lincoln of Salem

The young men at the counter are courteous and honest, but for an oil change an hour or longer wait time is not up to standards. but for an oil change an hour or longer wait time is not up to standards. More

Best service arround and the best service manager always available and willing. To help you available and willing. To help you More

Was informative on the delivery of parts and time of completion even when I brought my vehicle back. Took it in right away, had back in a hour to get on the road. completion even when I brought my vehicle back. Took it in right away, had back in a hour to get on the road. More

Always helpful and attentive service. All my questions are answered fully and solids repairs on my vehicles. All my questions are answered fully and solids repairs on my vehicles. More

Donnell has great people in their service dept. However, I have been waiting over 3 months for parts for the front and rear cameras for my 20121 corsair. Very frustrating because these were recall However, I have been waiting over 3 months for parts for the front and rear cameras for my 20121 corsair. Very frustrating because these were recall items. The staff (Matt, Jon and Blake) have been great to work with. Just wish Lincoln was the same. I doubt if I will ever buy Lincoln again. More

Takes good care of my F150 and does not talk down to an old lady. Does not try to talk me into unnecessary work, unlike other shops sometimes try to do when they see a female customer. old lady. Does not try to talk me into unnecessary work, unlike other shops sometimes try to do when they see a female customer. More

I couldn’t get the $5. Coupon to work on phone so they wouldn’t give it. Pretty sad considering it’s $78.00 for a dang oil change. I won’t be going back there for my oil ch Coupon to work on phone so they wouldn’t give it. Pretty sad considering it’s $78.00 for a dang oil change. I won’t be going back there for my oil changes any more. More

Good service. Fast and efficient. Clear and concise about what was wrong with my car. Fast and efficient. Clear and concise about what was wrong with my car. More

Courteous, open about cause and plan of attack to correct my car's failure. Got me home when they had to order parts. my car's failure. Got me home when they had to order parts. More

They are friendly and professional. They answer your questions and explain any problems that you may want to watch for before next scheduled maintenance. They also tell you in advance w They answer your questions and explain any problems that you may want to watch for before next scheduled maintenance. They also tell you in advance what might need done next time from what they observed doing the maintenance this time. More