Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Donnell Ford Lincoln of Salem
Salem, OH
228 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
228 Reviews of Donnell Ford Lincoln of Salem
March 25, 2017
Credit redo! We were just starting to look for a car after having a bankruptcy charge off. They were so understanding and made us feel very comfortable. We did get We were just starting to look for a car after having a bankruptcy charge off. They were so understanding and made us feel very comfortable. We did get a car from them. Everyone was so nice but Angel D Chamberlin and Ronald W Dugan were totally Awesome. I have been telling anyone that ask about what a great place it is. More
by Terrie
Employees Worked With
Ron Dugan, Angel Chamberlain
March 18, 2017
repeat customer I have purchased vehicles and parts from this dealership and I will continue too...the service is top notch. The sales team have always treated me ver I have purchased vehicles and parts from this dealership and I will continue too...the service is top notch. The sales team have always treated me very professionally. More
by shultz
Employees Worked With
Jason Murdock
March 10, 2017
Traded in old lease for new lease We traded in our 2014 Ford Fiesta for a new 2017 Ford Escape. we have been buying cars from Donnell Salem for a little over 10 years now. Jason Murdoc We traded in our 2014 Ford Fiesta for a new 2017 Ford Escape. we have been buying cars from Donnell Salem for a little over 10 years now. Jason Murdock always helps us out and does an excellent job. Any time we have had any problems Jason and the staff at Donnell Salem are quick to help and correct the problem. More
by CodyLynch
Employees Worked With
Jason Murdock
July 20, 2016
Bad service Overcharged me. online price was $1100 cheaper. I had to report them to Attorney General to get anything done.. Bought car in Feb. & just found out th Overcharged me. online price was $1100 cheaper. I had to report them to Attorney General to get anything done.. Bought car in Feb. & just found out there was 2 open recalls on it.. Took it to a reputable Kia dealer to have it fixed.. They'll be hearing from my attorney again again!!! More
by Mamab
Employees Worked With
Steve (Moon)
April 12, 2015
Got the payment we were looking for! I went to Donnell after going to so many dealerships.They got my daughter a car in the price range and payment we had been looking for. Brent Cooper f I went to Donnell after going to so many dealerships.They got my daughter a car in the price range and payment we had been looking for. Brent Cooper found us the deal we`ve been looking for all along. The service was great. They inspected the car did appropriate repairs and we have not had any trouble at all. We have had the car for 6mo. More
by dboggs
Employees Worked With
Brent Cooper
April 09, 2015
Will be more then happy to Rip you off Purchased a Lincoln MKX was not shown how to use any options on the vehicle was told to come back and they would be more then happy to show us as it w Purchased a Lincoln MKX was not shown how to use any options on the vehicle was told to come back and they would be more then happy to show us as it was late when we finished up. The salesman said we would be tired of his follow up calls. We have not got 1 call. I have called many times to learn how to use the Navigation and other features. NO return calls. Found the finance ripped us off but good. I would rather have all my teeth pulled with no pain killer then go back there again will NOT get us back for service. More
by LiminLincoln
Employees Worked With
Dan Kelly
January 14, 2015
Service stinks! We purchased a vehicle that was "as is" but had a clutch put in it before we bought. The clutch went out before we drove the vehicle more than a coupl We purchased a vehicle that was "as is" but had a clutch put in it before we bought. The clutch went out before we drove the vehicle more than a couple hundred miles the service manager's response was basically "too bad". He wouldn't return my phone calls or help us out at all. I understand the vehicle was "as is" BUT the clutch was done in house and we didn't have a lot of miles on the vehicle. I have the old clutch and it was still shiny and new but apparently fell apart. I will NEVER buy from them again! More
by salem resident
Employees Worked With
The service manager
April 10, 2014
dishonest does not return phone calls ,or give straight answers. Avoided questions and hid behind other employees, I would never use this service department whe does not return phone calls ,or give straight answers. Avoided questions and hid behind other employees, I would never use this service department when there are so many qualified dealers local More
by cv102
Employees Worked With
Ray
