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Donley Ford of Shelby

Shelby, OH

4.5
452 Reviews

249 Mansfield Ave.

Shelby, OH

44875

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452 Reviews of Donley Ford of Shelby

July 21, 2022

We have bought 2 vehicles from Donnelly now the service is outstanding friendly and the courtesy is outstanding More

by dndinohio1950
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Reese, Gage Schroeder, Tony Coleman, Matt Weiss, Richelle Schunatz
Jul 22, 2022 -

Donley Ford of Shelby responded

Thank you for the wonderful review. We always enjoy hearing from our repeat customers, your feedback is truly important to us! We hope you enjoy your new Ford F-150 and we look forward to working with you again in the future.

July 21, 2022

Great experience! Bought my first car and they made my experience perfect. They were So friendly and answered all my questions perfectly and Thoroughly. Really appreci More

by potterhaley10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gage Schroeder, Richelle Schunatz
Jul 22, 2022 -

Donley Ford of Shelby responded

Thank you for the amazing feedback, Richelle is going to be so glad to hear it! Congratulations on your Hyundai Tucson purchase, we hope you enjoy it. Please let us know if you have any questions along the way. Thanks again for choosing Richelle and the Donley team to assist you!

July 16, 2022

Exceptional customer service! Everyone is very knowledgeable And always willing to go above and beyond for customer satisfaction. More

by korbas1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Yocum, Dan Reese, Gage Schroeder, Matt Weiss
Jul 20, 2022 -

Donley Ford of Shelby responded

Thank you for the 5 Star review. Dan and the team will be excited to hear your positive feedback! Thank you for choosing Donley Ford of Shelby and congratulations on your New Ford!

July 15, 2022

Chelle and Aaron were fantastic. This was a long time coming and they both kept me on the loop, rate locked financing, and went above and beyond helping work with the logistics of g More

by dtrain929
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Sponsler, Richelle Schunatz
Jul 18, 2022 -

Donley Ford of Shelby responded

Thank you for the amazing review. We're happy to hear the team was able to get you into the Bronco you needed, and we look forward to assisting in your wife's next purchase! Thank you for choosing Donley Ford of Shelby for your vehicle purchase and we truly appreciate your business!

July 15, 2022

Very nice and friendly faces. Richelle is very pleasent to work with. She knew exactly what she was doing. I reccommend her 100 %!! More

by penelopecrawford180
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gage Schroeder, Richelle Schunatz
Jul 18, 2022 -

Donley Ford of Shelby responded

Thank you for the fantastic review and feedback, and congratulations on your Explorer purchase. Richelle and the team will be glad to hear you enjoyed your experience and recommend her to others! Please let us know if you have any questions along the way, the team is always here to help!

July 08, 2022

Smooth transaction and amicable sales staff made this an easy purchase! Richelle was very helpful getting any info I needed regarding the history of the truck in which I was interested. Thanks, Richelle! More

by Jaymzmhart
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richelle Schunatz
Jul 18, 2022 -

Donley Ford of Shelby responded

Congratulations on your F-150 purchase, we're glad to hear your buying experience with us was a great one! We will share this with Richelle and the team and we hope to work with you again next time. Thanks again for choosing Donley!

July 03, 2022

Richelle was outstanding. She was courteous, thoughtful, and accommodating with me and my questions. Gage, however, did not relay to Richelle what my Trade in was worth or wh More

by edplus4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gage Schroeder, Richelle Schunatz
Jul 15, 2022 -

Donley Ford of Shelby responded

Thank you for taking the time to leave us your feedback. We're sorry to hear that your experience was less than perfect. We will communicate these issues with the team in an effort to avoid any similar situations in the future. If you'd like to speak to someone more about your experience, please feel free to reach out to our customer relations specialist, Connor at 740-392-2222 Ext 3004.

July 01, 2022

Richelle was very hands on and very helpful picking out our new vehicle. She was super knowledgeable and we are so happy it was her to help us get my husbands truck. We wish there was Richelle’s everywhere More

by angel.mcbride09
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gage Schroeder, Richelle Schunatz
Jul 18, 2022 -

Donley Ford of Shelby responded

Thank you for the fantastic review! Richelle and the team will be ecstatic to hear your positive feedback. Thanks again for choosing Donley Ford of Shelby and congratulations on your F-150 purchase!

July 01, 2022

Richelle was very helpful and quick to answer any questions we had. She worked with us to find the perfect fit and gave us the time we needed to make an informed decision. We had a great experience w More

by Uaathom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gage Schroeder, Richelle Schunatz
Jul 18, 2022 -

Donley Ford of Shelby responded

Thank you for the 5 Star review. We truly appreciate the positive feedback and look forward to sharing with Richelle and Gage. Thank you again for choosing Donley Ford of Shelby and congratulations on your New Ford purchase!

June 24, 2022

We trust Dan enough that we bought a car and never even test drove it. More

by csmith0086
Customer Service
Recommend Dealer
Yes
Employees Worked With
Dan Reese, Gage Schroeder
Jun 24, 2022 -

Donley Ford of Shelby responded

Thank you for the 5 Star review. This is what we love to hear! We truly appreciate your positive feedback and we look forward to your next visit with us. Thank you for continuing to choose Donley!

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