Donley Ford of Shelby

Would not honor their verbal deal to repair the dent in the Acura. I have contacted the main location in Ashland with absolutely zero results. Go to a different dealership and save yourself the headache of the Acura. I have contacted the main location in Ashland with absolutely zero results. Go to a different dealership and save yourself the headache of dealing with dishonest and untrustworthy people. Gage and Rochelle are complete liars. More

They were able to get me in a MONTH sooner than the dealership where I had purchased my SUV for the 10k service. My vehicle was showing 0% oil life after only having driven only 4k miles from the last dealership where I had purchased my SUV for the 10k service. My vehicle was showing 0% oil life after only having driven only 4k miles from the last oil change at the dealership from where I bought it. They also tried to figure out why my vehicle was getting much fewer miles (1500-3500 miles less) than the average amount of miles between oil changes in an Escape. It didn't take even an hour for them to accomplish all that, so the wait for my car wasn't excessive. More

I purchased this truck with being told it went through there inspection thinking all was good. Then 2 days later realized the front break pads were almost on steel and the rotors were shot as well. Called there inspection thinking all was good. Then 2 days later realized the front break pads were almost on steel and the rotors were shot as well. Called and asked what they would do to make it right and they said it passed there inspection he asked me to send pictures so I did and several days later still haven’t heard anything. 8/25/22 Since writing this review the salesman has reached out and with the service department they have reimbursed me for the parts I replaced . More

Dan has been very helpful answering questions and working with me to do a trade. The car I got was what I was looking for. The dealership has been great with all my service with my previous Escape too. with me to do a trade. The car I got was what I was looking for. The dealership has been great with all my service with my previous Escape too. More

We just purchased our 3rd vehicle from Donley Ford. It was a great pleasure working with Richelle Schunatz. She and everyone at Donley Ford are very nice. Great dealership! It was a great pleasure working with Richelle Schunatz. She and everyone at Donley Ford are very nice. Great dealership! More

Richelle, Aaron, and Gage are extremely friendly and respectful; they operate honestly with unbeatable service! They go the extra mile to ensure your satisfaction and work diligently to work out a deal respectful; they operate honestly with unbeatable service! They go the extra mile to ensure your satisfaction and work diligently to work out a deal you will love...10 out of 10, I always recommend! More

Richelle is honestly one of the nicest people you will ever meet. She is always so friendly and will always put a smile on your face. Does a great job working with you and finding what is best for you wit ever meet. She is always so friendly and will always put a smile on your face. Does a great job working with you and finding what is best for you with a car. Very thankful that she is one of the reasons i bought my car today. Would highly recommend working with her if you need/want a new car! More

All you need to know about this dealership is they are friendly and honest. They are the best. friendly and honest. They are the best. More

Great experience. Dan helped me navigate the process for buying my first car as well as worked hard on getting the car delivered to me in a timely manner! Dan helped me navigate the process for buying my first car as well as worked hard on getting the car delivered to me in a timely manner! More

Great and speedy personalized care. Very thorough workmanship. Thanks so much. I appreciate your attention to detail Very thorough workmanship. Thanks so much. I appreciate your attention to detail More