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Donley Ford of Shelby

Shelby, OH

4.5
452 Reviews

249 Mansfield Ave.

Shelby, OH

44875

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452 Reviews of Donley Ford of Shelby

June 30, 2020

My experience was finaminal my service was taken very professionally, it was a tad bit rushed but otherwise was a great experience and I would definitely come again More

by kem2212000
Recommend Dealer
Yes
Employees Worked With
Gage Schroeder, Mikaela Moore
Jul 01, 2020 -

Donley Ford of Shelby responded

Thank you! We appreciate you choosing Donley Ford of Shelby and your great review!

June 30, 2020

Very helpful in finding something that suits my needs with the budget I am looking for. To be sure, I’ll be back again in no time More

by nathanjluther
Recommend Dealer
Yes
Employees Worked With
Gage Schroeder, Mikaela Moore
Jul 02, 2020 -

Donley Ford of Shelby responded

Thank you! We appreciate you choosing Donley Ford of Shelby and your great 5 star review!

June 29, 2020

Mikaela was great. I had written to two dealers from online advertisers. 100% of the reason that I came to the dealership in Shelby was because of Mikaela's response rate. Once there, Dan treated More

by david.shallenberger
Recommend Dealer
Yes
Employees Worked With
Dan Reese, Mikaela Moore
Jun 29, 2020 -

Donley Ford of Shelby responded

Thank you! We are always pleased to hear of our customers' positive experiences with Donley! We appreciate you choosing Donley Ford of Shelby!

June 29, 2020

Excellent customer care! Very knowledgeable and friendly they took the time to explain what was being done. They talked to us and let us know what we could expect. More

by Shiloh Farmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Yocum, Tom Hoak, Andy
Jun 29, 2020 -

Donley Ford of Shelby responded

This is great to hear! We strive for great customer service! Thanks for your 5 star review, kind words and for choosing Donley Ford of Shelby!

June 29, 2020

Work was done efficiently as usual! The service department here is very Prompt, and always delivers quality craftsmanship on all of my visits with all of my vehicles. I would recommend them to anyo More

by daveb7688
Recommend Dealer
Yes
Employees Worked With
Chris yocum
Jun 29, 2020 -

Donley Ford of Shelby responded

Thanks! We appreciate your great review and that you choose Donley Ford of Shelby for your service needs! We enjoy working with you!

June 27, 2020

Great job, well pleased with his professionalism. Very helpful with everything, explained everything he did, and answered every question I had. Made you feel at ease all the time. More

by rtridge
Recommend Dealer
Yes
Employees Worked With
Gage Schroeder
Jun 29, 2020 -

Donley Ford of Shelby responded

Thank you for your 5 tar review! We appreciate knowing you had a great experience! And thanks for choosing Donley Ford of Shelby!

June 26, 2020

I told Chris Yocum My tire was low💥He had the tire checked 💥Had screw removed💥Tire patched and I was ready to leave in 30 minutes💥Great Service💥 More

by susanklybarger
Recommend Dealer
Yes
Employees Worked With
Chris Yocum??
Jun 29, 2020 -

Donley Ford of Shelby responded

Thank you! Efficiency and great customer service ... two things we strive for and that you experienced! Thanks for a great review!

June 26, 2020

Great! I already did this review. Not sure why you didn't get it. Everybody is always friendly and very efficient. Thanks so much for your service. Kim More

by kimberly.j.morse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service employees - two gentleman..........can't think right now
Jun 26, 2020 -

Donley Ford of Shelby responded

Thank you! We apologize for the glitch and not receiving it! We do appreciate you and enjoy working with you! Thanks for choosing Donley Ford of Shelby!

June 26, 2020

You are treated like a person not a number when you deal with donley ford of Shelby and they work hard to find what you want, really good people More

by tadwalker93
Recommend Dealer
Yes
Employees Worked With
Judi Dickinson, Dan Reese, Mikaela Moore
Jun 26, 2020 -

Donley Ford of Shelby responded

Thank you! It was a pleasure working with you! We appreciate your business, kind words and 5 star review!

June 26, 2020

Service department folks are always helpful. The service department is always helpful. They get the work done quickly in a reasonable time frame. I like the fact that Donley's keeps an up-to-d More

by Rodney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron and Dan
Jun 26, 2020 -

Donley Ford of Shelby responded

Thanks! Always good to hear from great customers like you! We appreciate your great review!

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