Donley Ford of Shelby

Dealership will mislead you. I live over an hour away and had been working with a sales person to purchase a used truck. I was discussing price with them and had already secured financing. I was told the pri had been working with a sales person to purchase a used truck. I was discussing price with them and had already secured financing. I was told the price would be reduced if financed through dealership and get "first choice" then once credit application was completed they did not want to reduce the price. I said I would buy at full price but would use my financing and called out the agreement to lower price. They then agreed to lower the price but then sprung a non refundable deposit on me for a used vehicle that I could not get back unless I bought and would not budge or make it conditional then started to tell me how much other interest there was in the truck. My opinion is they did not want to sell me the truck at the promised lowered price so they added a non refundable deposit requirement and backed away from that promise of me getting first choice. Truck was sold to someone else and now my credit score has dipped due to multiple hard inquires. Good luck if purchasing through them. I hope it goes better for others. More

Wonderful experience would highly recommend Them to purchase a vehicle very professional and friendly staff purchase a vehicle very professional and friendly staff More

Donely Ford of Shelby made the process of purchasing a vehicle as painless as possible. They were extremely professional and organized and went above beyond expectations. vehicle as painless as possible. They were extremely professional and organized and went above beyond expectations. More

Fast and dependable service.workers are great and you can trust them to be truthful and honest when they tell you what needs to be done to your vehicle. trust them to be truthful and honest when they tell you what needs to be done to your vehicle. More

Chris and Andy has always done a great job for me in the service dept. keep up the good work. service dept. keep up the good work. More

It was a pleasant service that went very smoothly. Chris & Andy in the service department was very helpful. & Andy in the service department was very helpful. More

The salesman went above and beyond for me! I so appreciate Ricky and Donley Ford. I love my new Ford Escape appreciate Ricky and Donley Ford. I love my new Ford Escape More

Donley Ford in Shelby has always been very good to me and I am satisfied with their work. I am satisfied with their work. More

Always a great experience at Donely Ford of Shelby! Thank you for taking such great care of your customers, both in sales and service! Thank you for taking such great care of your customers, both in sales and service! More

Rickey and Gage were so awesome!!! I drove 8 hours to buy a Tacoma and they had the hook up throughout the entire process! Very responsive, fun to talk with, all around great guys! 10/10 would recommend them a Tacoma and they had the hook up throughout the entire process! Very responsive, fun to talk with, all around great guys! 10/10 would recommend them to anyone! More