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Donley Ford of Shelby

Shelby, OH

4.5
452 Reviews

249 Mansfield Ave.

Shelby, OH

44875

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452 Reviews of Donley Ford of Shelby

March 03, 2022

Dan and staff are a great bunch. I would definitely recommend Donley Ford Shelby to anyone searching for a car in the mid-west. Being from the metro Detroit area it is very difficult More

by da_brown81
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Reese
Mar 04, 2022 -

Donley Ford of Shelby responded

Thank you for the 5 Star review and recommendation! We will share this with Dan and the team and we hope to maybe work with you again some day. Thanks again for choosing Donley Ford of Shelby!

March 01, 2022

The service group has been excellent to work with. Everyone is very friendly and knowledgeable. They provide timely feedback for my vehicles service appointments which is very helpful with our famil More

by fairwayhoffners
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Yokum
Mar 04, 2022 -

Donley Ford of Shelby responded

Thank you for the 5 Star rating, this is what we love to hear! We know our customer's time is truly valuable. We will share your feedback with Chris and the team and we hope to work with you more along the way!

February 24, 2022

Dan, Gage, and Matt always do a great job within the company making it feel really easy and safe to buy a vehicle. Easy and quick buying process. More

by blainehershiser959
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Weiss, Dan Reese, Gage Schroeder
Mar 04, 2022 -

Donley Ford of Shelby responded

Thank you for the 5 Star review. We love to hear this from our return customers, your business is truly valued! Gage and Dan will be happy to hear your feedback, please let us know if any questions or concerns arise down the road.

February 24, 2022

It was very friendly as soon as I walked in the door the lady that helped me look at the truck was very helpful and stayed all the way till after close was very amazing service. More

by Nick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gage Schroeder, Richelle Schunatz
Mar 04, 2022 -

Donley Ford of Shelby responded

We're so glad your experience here with us was a great one. Richelle is one of our new sales-people on the floor but has been with Donley for a while now, she'll be happy to hear your feedback! Congratulations on your purchase, we hope to work with you again in the future!

February 23, 2022

This isn’t the first dealership I’ve been to, but it is the first one who has gone above and beyond my wants/needs. They really worked with me to be able to get me into the car I’ve been wanting for a whil More

by green.taylorleigh2014
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gage Schroeder, Rickey Maffett
Mar 04, 2022 -

Donley Ford of Shelby responded

Thank you for the wonderful feedback and recommendation, and congratulations on your Honda Civic purchase. That's a great color choice as well! Please let us know if we can answer any questions along the way. Thanks again for choosing Donley Ford of Shelby and we hope to work with you again in the future!

February 22, 2022

The Shelby branch was very helpful. The sales team quickly contacted me to let me know the vehicle that I was interested in was at one of their other locations, however they would have More

by bwolff150
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gage Schroeder, Matt Weiss, Richelle Schunatz
Mar 04, 2022 -

Donley Ford of Shelby responded

Thank you for the lovely feedback. We're so happy to hear your experience with us was a positive one! We strive to provide every customer with a truly exceptional experience. The Donley team thanks you for choosing our Shelby location for your vehicle purchase. Please let us know if we can answer any remaining questions and we hope to work with you again in the future!

February 16, 2022

Rickey was very easy to work with and he made sure we got a good detailed answer to every question we asked. Donkey was very helpful to help me get such a nice, reliable car as a young first time buyer. Over More

by Alissalewlis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gage Schroeder, Rickey Maffett
Feb 16, 2022 -

Donley Ford of Shelby responded

Thank you for the fantastic review and congratulations on your new Ford EcoSport! We're so glad the team was able to get you into the right vehicle for you and answered all of your questions. We're sure you'll have more questions along the way, so don't hesitate to reach out! Thanks again for choosing Donley Ford of Shelby, we hope to work with you again in the future!

February 11, 2022

They are attentive, patient, go above and beyond, keep you updated, and everyone is nice! More

by hikrause96
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rickey Maffett
Feb 15, 2022 -

Donley Ford of Shelby responded

Thank you for the 5 Star review! The team will be happy to hear your positive feedback. Please let us know if you have any questions along the way, we're always here to help!

February 04, 2022

They are always great.we will continue to have service on our vehicle at donkey Shelby More

by vkilburn500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Yocum
Feb 08, 2022 -

Donley Ford of Shelby responded

Thank you for the 5 Star review. We appreciate you taking the time to leave us your feedback and we look forward to your next visit!

February 02, 2022

We appreciate the flexibility, communication and have confidence in Donley Ford of Shelby. Special Kudos to Tom and Chris! More

by LMILLER2882
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Hoak
Feb 03, 2022 -

Donley Ford of Shelby responded

Thank you for the 5 Star review. We're glad to hear that the team was able to meet and exceed expectations! Please feel free to reach out if you have any questions or concerns along the way, we're always here to help!

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