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Donalson Chevrolet Buick GMC - Service Center

Silsbee, TX

4.8
839 Reviews

839 Reviews of Donalson Chevrolet Buick GMC - Service Center

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March 24, 2022

Always get the best, timely service. Friendly and helpful staff. Prices below or comparable to other quotes/service centers More

by LHUNTER2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2022

Staff is courteous, professional an explained what they would be working on during this visit. More

by EDSWILLIAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jewel Payne
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2022

Great Service Work on time and correct. Will use them again. Professional in every was More

by JSECPACFE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Allen
March 15, 2022

My last survey was not good but there was simply a misunderstanding with the Service Dept, with Meagan Adams & Jewel Payne. Mrs. Adams called me about my concerns & she came to my house to check th More

by ANN-ROBBINS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meagan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Latricia Chambliss, Dawne Martin
March 13, 2022

We have used this dealership for several auto purchases and all services for many years and we are always extremely happy and satisfied with how we and our vehicles are treated. This is an excellent compa More

by DSEDDINGS1073
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Allen
March 11, 2022

Great service with accommodations for my travel plans. Staff was great and easy to work with! More

by cscollins87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2022

We had to go to Jackie Baxter’s to fix our Cadillac after we gave your service department two chances to correct an issue. More

by LISALU2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Janna Weatherspoon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Donalson Chevrolet Buick GMC responded

We are disappointed to hear that you did not have a more positive experience with us at Donalson Chevrolet Buick GMC. I sincerely apologize for your less than perfect experience and hope that you will give us another opportunity in the future.

March 06, 2022

Great customer service! Scheduling service was super easy and routine maintenance was very efficient and quick! More

by CJFDAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2022

as always, the Service Department went above and beyond taking care and of my every need More

by jug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meagan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Judalet
March 03, 2022

I thought I had a leak in my brake system. after inspection, no leak was found. I expected a bill at least for the inspection of the brake system. I didn't receive one! :-) I'm very pleased wi More

by FARMBOYFROMIOWA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
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