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Donalson Chevrolet Buick GMC - Service Center

Silsbee, TX

4.8
834 Reviews

834 Reviews of Donalson Chevrolet Buick GMC - Service Center

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August 04, 2024

Very helpful and professional. Donaldson has been the best customer service during the sale and maintenance of my truck More

by grayson_jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keenan Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2024

The ladies in the Service department ALWAYS take great care of me and my vehicle!! Always very friendly and courteous More

by CAROLCUDE
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meagan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keenan Simon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Jones
August 03, 2024

Awesome They did they're best to satisfy,and get me approved and I will recommend anyone Wonderful More

by denisesamuel203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keenan Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2024

Service advisor was vert courteous and helpful. Repairs were diagnosed quickly and recall was completed in several hours. Very reasonable time frame to complete repairs.. More

by tomwarner77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2024

Service was quick and efficient personnel always friendly and knowledgeable. Have been using this dealer for 15 years and always go back. More

by SUEDUGAT
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2024

Donalson has in my opinion has the very best service dept in the entire area!!! I have been taking my Cadillacs there for oil changes, and all other services large or small for many years and always have ama More

by D.TALBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2024

The service center made it so easy to make an appointment. They took care of my oil change and tire rotation in a very reasonable amount of time. They let me know of what I had left for service More

by CHALMA51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2024

Was greeted by the service tech on arrival. Told me what I had an appointment for and signed the work sheet and then she pointed me towards the break room. After 30 minutes she came and got me More

by nj0314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keenan Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole
July 27, 2024

The truck itself, the financing terms and the efficiency of Donalson were very good. However, the customer service was horrendous. I’ll spare the details because I told the manager I would, but even after g More

by cbaione1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Meagan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Jones
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty- he was phenomenal! Not quite sure what happened to him though.
July 24, 2024

Janna the service rep was very helpful and nice. This last trip was the fifth trip in to have the tailgate recall fixed and it still hasn’t been repaired. More

by kjohnson925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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