Donalson Chevrolet Buick GMC - Service Center
Silsbee, TX
834 Reviews of Donalson Chevrolet Buick GMC - Service Center
Very helpful and professional. Donaldson has been the best customer service during the sale and maintenance of my truck Donaldson has been the best customer service during the sale and maintenance of my truck More
The ladies in the Service department ALWAYS take great care of me and my vehicle!! Always very friendly and courteous care of me and my vehicle!! Always very friendly and courteous More
Awesome They did they're best to satisfy,and get me approved and I will recommend anyone Wonderful approved and I will recommend anyone Wonderful More
Service advisor was vert courteous and helpful. Repairs were diagnosed quickly and recall was completed in several hours. Very reasonable time frame to complete repairs.. Repairs were diagnosed quickly and recall was completed in several hours. Very reasonable time frame to complete repairs.. More
Service was quick and efficient personnel always friendly and knowledgeable. Have been using this dealer for 15 years and always go back. and knowledgeable. Have been using this dealer for 15 years and always go back. More
Donalson has in my opinion has the very best service dept in the entire area!!! I have been taking my Cadillacs there for oil changes, and all other services large or small for many years and always have ama in the entire area!!! I have been taking my Cadillacs there for oil changes, and all other services large or small for many years and always have amazing customer service and great service on my automobiles!! It is not the closest dealership service dept to my home but is definitely worth the drive!!! I recommend them to everyone. Jewel and Janna are long time service representatives and are the absolute best you could find anywhere as are the rest of the friendly efficient staff. Thank you Donalson Service Dept for providing exceptional customer service!! More
The service center made it so easy to make an appointment. They took care of my oil change and tire rotation in a very reasonable amount of time. They let me know of what I had left for service appointment. They took care of my oil change and tire rotation in a very reasonable amount of time. They let me know of what I had left for service calls that come with purchase of my new car. More
Was greeted by the service tech on arrival. Told me what I had an appointment for and signed the work sheet and then she pointed me towards the break room. After 30 minutes she came and got me Told me what I had an appointment for and signed the work sheet and then she pointed me towards the break room. After 30 minutes she came and got me and said my truck was ready. Signed forms and left.Nicole was the service advisor. More
The truck itself, the financing terms and the efficiency of Donalson were very good. However, the customer service was horrendous. I’ll spare the details because I told the manager I would, but even after g of Donalson were very good. However, the customer service was horrendous. I’ll spare the details because I told the manager I would, but even after getting my issue resolved, I was met with incredible lack of professionalism and quite frankly, immature behavior. Very odd considering this dealership has particularly high reviews. More
Janna the service rep was very helpful and nice. This last trip was the fifth trip in to have the tailgate recall fixed and it still hasn’t been repaired. This last trip was the fifth trip in to have the tailgate recall fixed and it still hasn’t been repaired. More