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Donalson Chevrolet Buick GMC - Service Center

Silsbee, TX

4.8
834 Reviews

834 Reviews of Donalson Chevrolet Buick GMC - Service Center

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August 29, 2024

VERY DISPLEASED. ITEMS WERE NOT REPAIRED AS STATED ON BILLING. THIS IS THE THIRD VEHICLE MY FAMILY HAS PURCHASED FROM THIS DEALERSHIP. More

by angel2592
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Donalson Chevrolet Buick GMC responded

Hi, I would like to speak to you in regards to your less than satisfactory experience. Please give me a call at your earliest convenience at 409-385-5221 ext. 1009. Thank you, Meagan Adams Service Director

August 29, 2024

THE ENTIRE SERVICE DEPARTMENT ABOVE AND BEYOND TO MAKE SURE MY TRUCK WAS TAKEN CARE OF. I KNOW THEY CARED, WHEN THEY WOULD LET ME KNOW WHAT WAS GOING ON WITH MY TRUCK THROUGHOUT THE DAY. I APPRECITE ALL O More

by perryj71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meagan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2024

Very impressed with the service and speed at which it was completed. Nicole was very helpful More

by texmania64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
August 25, 2024

Excellent customer service. Jana is amazing and always treats us well. Timely oil change and we don’t have any complaints. More

by katherenahoffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2024

Work was completed by the estimated time. The service advisor reviewed the inspection report with me. More

by NECHESRAILLINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2024

excellent personal and they got the job done in good time, reasonable pricing. will use them again. More

by killiancalvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2024

Everyone at the dealership was very friendly and helpful. The service was really good and timely. More

by RICHKERKAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Ozan
August 15, 2024

Good folks I Did good job just wasn't to happy I had to pay for an after market part that was $500 always thought aftermarket was cheaper but at least everything else was warranty work More

by TBFOUNTAIN76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2024

I was very pleased to be able to drive in and get my truck serviced without a long wait. Thanks you More

by BOBCHENNIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Ozan
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2024

excellent service, Janna was great and Dylan the tech was outstanding word word word word More

by DANNY_YOUNG52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tech Dylan
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