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Donalson Chevrolet Buick GMC - Service Center

Silsbee, TX

4.8
863 Reviews

863 Reviews of Donalson Chevrolet Buick GMC - Service Center

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June 07, 2023

Don’t know what has happened here but pretty much anyone you have dealings with is rude More

by twangy.quilted.0l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Janna Weatherspoon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Williamson
Jun 07, 2023 -

Donalson Chevrolet Buick GMC responded

I apologize for your less than exceptional experience. Please give me a call at 409-385-5221 ext. 1009 so that we can discuss your experience further. Thank you, Meagan Adams Service Manager

June 07, 2023

MS. Jewel Payne Is very professional and courteous, my car was fixed @ the estimated time that she told me,THANK you Ms.Payne More

by brendawilliams1449@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2023

I brought my truck in for service at an appointed time and was met by a service writer as soon as I drove up. My truck was attended and returned in a prompt manner. I would recommend Donaldson GMC Service More

by therock1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2023

Service center was great, went to showroom to discuss new vehicle, Finance is another story. I met with Perry who I was told was the finance manager. He was the most hostile individual I’ve ever met. I am More

by Pfloyd2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Williamson
June 02, 2023

Service advisor and cashier were friendly. Service was completed in a timely manner. This was a pleasant experience. More

by cjkester418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latricia Chambliss, Eric Williamson
June 01, 2023

Was very helpful and informative. Would be happy to work with them again. Thank you More

by CAPTMIKE10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Isbell
May 31, 2023

I have always been treated quickly, efficiently and courteously by everyone at this business. I have been a customer for many years. More

by mimi_margaret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Williamson
May 28, 2023

Everyone there seems to go above and beyond to take care of the customers. I really like doing business there. More

by theperrycats
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Williamson
May 27, 2023

Down to earth everyday people. ..no pressure sales people, friendly, upbeat, greet you with smiles More

by CJMOUTON79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Williamson
May 27, 2023

Great service. Took care of me in a timely manner. Fresh coffee was served in waiting room. More

by DONNIEMARTINEZ1734
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
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