Donalson Chevrolet Buick GMC - Service Center

I contacted the service department to inquire about a recall on my vehicle. The needed part was not in stock so I am waiting for it to be ordered and then the work will be performed and I can evaluate th recall on my vehicle. The needed part was not in stock so I am waiting for it to be ordered and then the work will be performed and I can evaluate the service. More

We purchased our last two vehicles here and kept the first over 10 years. The second, purchased in 2022, has had multiple issues with the same module, with terrible, excuse-making, condescending, contra first over 10 years. The second, purchased in 2022, has had multiple issues with the same module, with terrible, excuse-making, condescending, contradictory, and flat-out lying service experience throughout, particularly with the transmission we just replaced under warranty. They had vehicle 4 weeks, with an advisor telling me I was “lucky” to have a loaner after 4 weeks of different reasons why transmission work hadn’t yet begun on my vehicle; then, same advisor telling me I didn’t have to purchase vehicles at Donaldson, or have them serviced there. We were given a choice of spending thousands on a brand-new transmission with 0 miles, or accepting the reworked warranty transmission, with a guarantee that it would have less than 6 k. When husband picked up SUV, no one was there to speak to him. The receipt indicates the warrantied transmission has 60k miles, not the previously guaranteed lesser amount. We still have not received an explanation over a week later. We purchased because of our stellar experience with Donalson for over 10 years. That customer service is evidently no longer the case. More

The staff was very friendly. The oil change and tire rotation on my vehicle were completed quickly. The oil change and tire rotation on my vehicle were completed quickly. More

Friendly service rep. She got my parts ordered and informed me of everything she did. She got my parts ordered and informed me of everything she did. More

I like how clean the Dealership is kept in general, but especially like how clean and organized the Service Department is kept. especially like how clean and organized the Service Department is kept. More

The service dept is always nice friendly they treat me like family. They make sure my vehicle is safe and keep it running properly. Always let me know if something needs to be addressed on my vehicle and like family. They make sure my vehicle is safe and keep it running properly. Always let me know if something needs to be addressed on my vehicle and check everything to make sure it’s functioning properly. More

Great experience with Alex, Charlie, Perry, Jason, Keenan and Sheri. Thanks again for your professionalism and Sheri. Thanks again for your professionalism More

Good customer service anything I need very helpful and quick always smiling and clean place quick always smiling and clean place More

It took 2 hours to service my truck change oil and rotate tires and update on computer tires and update on computer More

great service always letting me know when something else needs attention, friendly staff who knows who I am by name, in and out quickly with nice waiting area while service is completed. needs attention, friendly staff who knows who I am by name, in and out quickly with nice waiting area while service is completed. More