Donalson Chevrolet Buick GMC - Service Center

We have a break down last Saturday. After speaking to Janna in service dept at Donald’s GMC in Silsbee TX, we opted to bring truck in to Jasper TX dealer, Lake Country Chevrolet which e After speaking to Janna in service dept at Donald’s GMC in Silsbee TX, we opted to bring truck in to Jasper TX dealer, Lake Country Chevrolet which ended up being a huge mistake. They, for whatever reason, didn’t or couldn’t find where it was warranty work. That was on Monday then Tuesday morning we arrived with a tow truck to pick up truck, still sitting on lot in back. Next thing we know we’re headed to the cashiers office finding out we were being charged $150 for them diagnosing the problem. Janna spoke to service person, Lauren, in Jasper trying to help her how to find where it’s warranty work. That went downhill in a hurry. Next we end up in managers office, Jim McCastland, due to us refusing to pay $150….FOR WARRANTY WORK!! Last thing, we were told in no uncertain words…DON’T EVER COME BACK HERE!! And at same time slammed down our keys on his desk. Those words came from Jim McClastland himself!! We wouldn’t go back to that dealer if they were the last one on earth!!! Janna in Silsbee was kept in the loop. We took truck to her and problem was correct within the hour…back on the road…problem solved!! Donald’s GMC has the best service department and Janna is #1 with us!! Can’t praise her enough!! More

The service department goes out of their way to make sure your need are taken care of. your need are taken care of. More

Great service and personnel car was ready quicker than was told will use this dealership in the future was told will use this dealership in the future More

Professional service, friendly , attentive to the customers. Very knowledgeable staff. Recommends service reminders. Excellent communication customers. Very knowledgeable staff. Recommends service reminders. Excellent communication More

Fantastic dealership service, friendly atmosphere and on time service .Would recommend this dealership to other people! time service .Would recommend this dealership to other people! More

One of the best dealership that I have had. Would recommend this to other people! Would recommend this to other people! More

Excellent service and minimal waiting time. Service dept. Went out of there way to service my vehicle on short notice. Service dept. Went out of there way to service my vehicle on short notice. More

This dealership has awesome service. Everyone is super friendly and work is efficient and quick Everyone is super friendly and work is efficient and quick More

Quick to resolve any issues and provide the customer with detailed follow up. Easy to coordinate with and willing to work around any schedule to accommodate a busy schedule. detailed follow up. Easy to coordinate with and willing to work around any schedule to accommodate a busy schedule. More

Bob Tarver was very knowledgable and thorough. Keenan the finance guy explained the process very efficiently and in a timely manner. Jewel in service was very efficient as well. Keenan the finance guy explained the process very efficiently and in a timely manner. Jewel in service was very efficient as well. More