Don White's Timonium Chrysler Dodge Jeep Ram

I was searching all over for a 2011 Wrangler 4 Door. I found one that was priced well under MSRP and after comparing 3 other dealerships I decided this was the jeep for me. Unfortunately there had been a found one that was priced well under MSRP and after comparing 3 other dealerships I decided this was the jeep for me. Unfortunately there had been a mistake with the internet price. But 2 days later, they called me back and said that they would still honor the price. I now have my 2011 Jeep parked next to my 2007 Jeep. More

*******DON WHITES CHEATED THIS MARINE WAR VET******** *******DON WHITES CHEATED THIS MARINE WAR VET******** I unfortunately did business with Don Whites not long ago. What started out to be a great ex *******DON WHITES CHEATED THIS MARINE WAR VET******** I unfortunately did business with Don Whites not long ago. What started out to be a great experience completely flipped flopped on me. Basically when I decided it was time for a new vehicle I started doing research on the new Dodge Rams. On my search Don Whites popped up on the web and it looked like they were running some decent deals so I got in contact with them. They were really nice and said that they would drive on down to me the next day to test drive (I live about 2hrs away). I was really excited about the new truck so I went to a local dealership and test drove on of theres that was sticker priced @ $45,575, which was about 9,000 over what I could afford but it was just a test drive. So the next day one of Don Whites dealers drove down what they had to offer but it was far too little for what I was looking for and sure enough the local dealership here said that they could get me in the truck I drove for $36,000 out the door. I was shocked and was going to take the deal but the stupid nice guy in me called up Don Whites and told them the deal I was offered and said "Hey this is an amazing deal so if you can MATCH OR BEAT it I will still do business with you guys for driving the first one down". The manager said "ok, give me an hour or two and I will get back to you". Sure enough he called about two hours later and said "we got your truck, its in New York and its just missing two things, but we need you to come up here and fill out the paper work before we get it". So I headed up there and all kinds of different employees approached me and OVER and OVER again talked about how good there service is and how they are ranked #1 on this website for customer service, bla bla. Sadly I bought into all the talk. The first big issue was that I was told I was getting the truck for 36,000 out the door and of course that changed once I had got there and it became 38,500 I was a bit upset but the ole lady said it go ahead. I had to wait about a week before the truck was delivered to me (I could have had the other truck from Prince Fredrick that same day). The truck was delivered and the two Don White employees took off within 2-3 mins. There was no paper work to be signed that the truck was delivered "satisfactory, what I wanted ect, ect...) But I was told there would be and that I could decline the truck if it wasn't what I wanted. When the truck showed the tail gate was down....(they said to leave it down cause of the spray in liner). It was actually cause there was a nice thick 7-8 inch scratch across the bumper (painted bumper). Along with that THE TRUCK WAS MISSING over $4,300 dollars in options. Of course I called and one dealer said his boss was out till Monday, but for me not to worry, he would call and that they would make it right. The manager Mike never did get a hold of me, instead I had to pursue him. After arguing back and forth and each person I had to deal with pointing fingers at the other, (lots of "well he didn't tell me that") and each time me calling him cause he would not call me; he said that I could trade in the truck I bought from them for the truck that I wanted but I would have to take the hit on the truck that HE sold me ( mind you this is days later ). That hit was gonna work out to be another $3500 -4000ish dollars and I was already at the most I could afford. I then asked to speak with the owners son and of course that call never came. I have heard that the owners are good people but after some research one of DON WHITES employees told me that its all ran by the management and has gone down hill since Mike was put in charge. This leads me to believe that the manager never told the owner. So basically I chose to do business with Don Whites and I WAS PUNISHED FOR DOING SO. The manager kept trying to tell me that I got everything I asked for and then saying that no one told him about the options. The fact is the manager is the guy I told about all the options and the sticker price of 45,575 and the truck that was delivered to me had a sticker price of 41,000 ( the stickers from the manufacturer) so there is no way that he did not know he was selling me a vehicle that was missing over 4,000 in options. The truck they sold me doesn't even have a class 3 tow hitch and was the biggest reason for me to own a truck. The manager had no argument and no intensions of making the situation right and making a continuing future customer. As well as the owner who never bothered calling. I WOULD HIGHLY RECOMMEND TAKING YOUR BUSINESS ELSE WHERE EVEN IF ITS OUT OF YOUR WAY. DON'T BUY INTO ALL THE POSITIVE COMMENTS ON HERE AS THEY TRY TO PUSH IT ON ALL THERE CUSTOMERS that they think are happy customers....They tried pushing this on me and said they were going to send me a link in my email and of course after I made my call they never sent it, I found it out on my own! More

I had a hard to do deal with a great amount of negative equity and Don Whites was able to overcome the negative equity with the jeep cherekee. The sale went very well and I am very happy with my new jeep equity and Don Whites was able to overcome the negative equity with the jeep cherekee. The sale went very well and I am very happy with my new jeep 4x4. They were very much to the point, I explained my situation and they went to work for me. This was great customer service and I would recomend this dealership to anyone who is looking for straight to the point dealers and a great buying experience. Thank you guys for your dilegence in helping me get the vehicle I wanted for a long time. More

We bought a new 2009 Jeep Liberty on 10/09/2009. We had researched the vehicle before on the internet. When we arrived, we really felt like getting a VIP treatment, low pressure, and very friendly and know researched the vehicle before on the internet. When we arrived, we really felt like getting a VIP treatment, low pressure, and very friendly and knowledgable staff. Our sales person was Jeff. All questions were answered diligently without overstating the facts. This was the first time I can say buying a car was a most pleasant experience. The car was cleaned and in top condition. The day before our purchase at Don White's we went to Heritage Jeep in Owings Mills, who had a similar vehicle in stock. When I inquired about certain discounts at Heritage, they confirmed in writing that they would apply. After we arrived at Heritage, they would not confirm their earlier commitment. For comparison, we had asked for the same discount at Don White's. When we talked about the final price, Don White's without much haggling said, what we told you over the phone applies. So, the bottom line is: very positive experience! More

My experience at Don White's started out as a good one. However, the problems started when it came time to test drive a car. I received an overnight test drive car that was both a) filthy, inside and out, However, the problems started when it came time to test drive a car. I received an overnight test drive car that was both a) filthy, inside and out, and b) almost out of gas (when I received it, it had well less than 1/8 of a tank; I had to fill it up just to make it between my home and the dealership the next day). When price negotiations started, things went from bad to worse. I promptly returned all calls from the dealership, but was not returned the same courtesy. Rather than calling back to let me know that they could not match the price that I had received elsewhere, it took 2 calls from me to the dealership to learn this information. If buying a car was this much hassle at this dealership, I can't imagine how much of an inconvenience it must be to get your car serviced there...needless to say, I did not, and will never, purchase my car from Don White's. More