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Don White's Timonium Chrysler Dodge Jeep Ram
Cockeysville, MD
364 Reviews
All vehicles purchased from Don White's comes with complimentary LIFETIME Oil Changes, Tire Rotations, Car Washes, Engine Guarantee and Rewards Program. All part of the Don White's Difference.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 364 reviews
July 13, 2010
I had a hard to do deal with a great amount of negative equity and Don Whites was able to overcome the negative equity with the jeep cherekee. The sale went very well and I am very happy with my new jeep equity and Don Whites was able to overcome the negative equity with the jeep cherekee. The sale went very well and I am very happy with my new jeep 4x4. They were very much to the point, I explained my situation and they went to work for me. This was great customer service and I would recomend this dealership to anyone who is looking for straight to the point dealers and a great buying experience. Thank you guys for your dilegence in helping me get the vehicle I wanted for a long time. More
by godschild
Employees Worked With
Jeff, Mr. Finch, Jeff Borakove, Derrick Finch
February 17, 2010
My fiance and I have been searching for a specific Jeep and found one very close to what we were looking for at Don White’s in Timonium. We had done our research and found that their prices were incredibly and found one very close to what we were looking for at Don White’s in Timonium. We had done our research and found that their prices were incredibly high. When I called and spoke to Ray, he told me they couldn’t do anything about the price but come in and see what we could do. This was my worst mistake and biggest waste of two hours ever, plus the 2+ hours it took me to get to their dealership and back home. Within 20 minutes of being there, I had dealt with three people already and got bounced back and forth which was very annoying to say the least. The salesman we had the "pleasure" of dealing with was not much help, had no personality and completely turned me off, making me want to leave almost instantly. What was even more frustrating was the back and forth with his ‘manager’ and insisting we "have a seat" while he goes to negotiate absolutely nothing. He eventually had another gentlemen come in and try to explain the pricing to us. This guy told me that if I were to go to a dealership in Pennsylvania or Virginia, I’d probably end up paying $700-1000 to get it to pass inspection in Maryland. Are you seriously kidding me? My brother in law works at a local car dealership and laughed when I told him that. He (the other gentle who came in to talk to us about pricing) didn’t like when I spoke up and called him out either, getting quite an attitude. I felt like they were trying to trap me there with all of the back and forth, along with the commands to "have a seat, I’ll be right back." If that wasn’t enough to make me want to leave, their prices were quite unreasonable. They offered me a Jeep Cherokee with 48k miles for $17,918 with no options what so ever, or the original one we looked at which had 32k miles with a navigation and ‘upgraded sound system’ for $19,291. That’s $1,200 more for 16k less miles, upgraded stereo and navigation? Something does not add up here. My fiance and I have spent quite a bit of time looking at prices on the Jeep Grand Cherokee’s lately and when I can go to another dealer and get the same vehicle, options and less mileage, cheaper – why wouldn’t we? Not to mention the original Jeep we were looking at looked like someone had drove against a curb and completely ruined the front passenger side wheel – I didn’t bother to even look at the rest of the wheels or the car since I knew I wouldn’t be purchasing anything from them. There is quite a bit more but quite frankly, it’s not worth my time to even begin to get into any of it. All in all, Ray Cramer was nice but our salesman and whoever the other guy was who came into their closest with us, sorry, I mean office, were way beyond aggravating. I surely will not be recommending this dealership to anyone and will direct everyone and anyone looking for a new vehicle away from them. Maybe next time they’ll think about their actions before letting someone walk out and hiring incompetent employees. With nearly $10,000 cash and an almost perfect credit score, I could have made someone very happy last night, but they obviously failed and lost more than one customer. More
by lace
Employees Worked With
Three different associates
October 28, 2009
We bought a new 2009 Jeep Liberty on 10/09/2009. We had researched the vehicle before on the internet. When we arrived, we really felt like getting a VIP treatment, low pressure, and very friendly and know researched the vehicle before on the internet. When we arrived, we really felt like getting a VIP treatment, low pressure, and very friendly and knowledgable staff. Our sales person was Jeff. All questions were answered diligently without overstating the facts. This was the first time I can say buying a car was a most pleasant experience. The car was cleaned and in top condition. The day before our purchase at Don White's we went to Heritage Jeep in Owings Mills, who had a similar vehicle in stock. When I inquired about certain discounts at Heritage, they confirmed in writing that they would apply. After we arrived at Heritage, they would not confirm their earlier commitment. For comparison, we had asked for the same discount at Don White's. When we talked about the final price, Don White's without much haggling said, what we told you over the phone applies. So, the bottom line is: very positive experience! More
by leitherer
Employees Worked With
Jeff, Jeff Borakove
October 11, 2008
My experience at Don White's started out as a good one. However, the problems started when it came time to test drive a car. I received an overnight test drive car that was both a) filthy, inside and out, However, the problems started when it came time to test drive a car. I received an overnight test drive car that was both a) filthy, inside and out, and b) almost out of gas (when I received it, it had well less than 1/8 of a tank; I had to fill it up just to make it between my home and the dealership the next day). When price negotiations started, things went from bad to worse. I promptly returned all calls from the dealership, but was not returned the same courtesy. Rather than calling back to let me know that they could not match the price that I had received elsewhere, it took 2 calls from me to the dealership to learn this information. If buying a car was this much hassle at this dealership, I can't imagine how much of an inconvenience it must be to get your car serviced there...needless to say, I did not, and will never, purchase my car from Don White's. More
by kelly.wilson0
Employees Worked With
Rob, & the sales manager (cannot recall his name)
