Don White's Timonium Chrysler Dodge Jeep Ram

Doing business with Don White's Timonium Chrysler Jeep Dodge since 2008 for new car sale and service, it's been the best experience I've had with any Car Dealer. I would and have, recommended Don White's Dodge since 2008 for new car sale and service, it's been the best experience I've had with any Car Dealer. I would and have, recommended Don White's Timonium Chrysler Jeep Dodge to friends and colleagues. More

James Johnson, Service Adviser at Don White's Timonium is always friendly, courteous, organized and helpful in addition to being extremely knowledgeable on Dodge, Chrysler and Jeep products. He follows up w always friendly, courteous, organized and helpful in addition to being extremely knowledgeable on Dodge, Chrysler and Jeep products. He follows up while the vehicle is in the shop and keeps me posted on repair and maintenance costs. He will offer options when they are available as well as having a keen sense of the time frame that my car will spend in the shop, thus saving me time and money on car rentals and lost time from work. James does a superior job compared to any other dealer I have done business with and I give him my 5-Star Rating. Thanks James and keep up the great work! Steve Steve Miller More

I have always had a pleasant experience with Service department, specifically James Johnson. My wife and I have worked with him for years and trust him completely with our many Don White purchases. We h department, specifically James Johnson. My wife and I have worked with him for years and trust him completely with our many Don White purchases. We have bought 4 cars over the last 10 years and are extremely satisfied with James in Service department. More

This dealership is great. I bought my Jeep Back in March of 2010 and ever since then they've been nothing but helpful and attentive to any needs and/or questions I've had. I put a lot of miles on my Jeep a of 2010 and ever since then they've been nothing but helpful and attentive to any needs and/or questions I've had. I put a lot of miles on my Jeep and I'm in for oil changes/service more than an average person. James is always able to offer me a same day appointment that works with my schedule, and I am very appreciative of that. The technicians take great care of my Jeep and everyone at the dealership that I've interacted with is always interested in how they can do better. As a customer, that's a great characteristic to see from a dealership you're already very impressed with. Keep up the great work! More

I have wanted a Jeep for years, and only recently, have had the ability to look for and buy a new Jeep. I searched Jeep.com for the type and price of the jeep I wanted, and the features I would like and co had the ability to look for and buy a new Jeep. I searched Jeep.com for the type and price of the jeep I wanted, and the features I would like and could afford. Then I went on line for the dealers in my area, and found that, of the closest, Don Whites in Timonium had the best selection and service.(Thanks to Ian and Thomas) I made an on line appointment for a test drive. The car was ready and so were the staff. They could not have been more helpful in making me feel comfortable about driving a new car, and one so nice and powerful!( believe me, I was nervous, I had not driven a new car in years!) I went home and decided on the car I would like to get and looked again at the other dealers.(I never make a decision without re-thinking it about a dozen and 1/2 times I came back, talked to Jeremy in sale about the truck and specifics, and found I had to order it, but no big deal..I did not want to drive my new truck in Baltimore's snow without knowing it well..But that is me.)So, I ordered it. Two other people wanted to buy it when it came in, so I must have made a good choice! Keith inspected the jeep, and made sure the everything about the car was exactly right before it was cleaned up and ready and made sure everything was there and working as expected and Jeremy made the sales process really easy. Much less stressful than I had thought. ( My last new car was in 1984...so you can only guess this is a little less stressful than buying a house, but not much!) Bill helped me understand the financing and the options for warranties, what a smile(: The only hard part was writing the check. You know, I am one of those women who hate to let money go, but if I had to, I would do it again, twice! More

I came to the US from Europe and was urgently looking for a car. I spotted one (Dodge Caliber) on their website and booked online for a test drive. Someone from the dealership (Thomas) called me within 15 a car. I spotted one (Dodge Caliber) on their website and booked online for a test drive. Someone from the dealership (Thomas) called me within 15 minutes to confirm my appointment etc. I turned up on the day of the test drive, met Thomas who introduced me to Rob. The car was waiting for me outside and after a quick tour of the car we were off for a spin around the neighbourhood. Rob answered all my questions fine and we got everything sorted within a week. It probably would have been quicker if I didn't have to wait for a money transfer from Europe and everyone I was in contact with was always friendly, polite and helpful. More

I bought my first new car at Don White's a few years ago without any issues. So when I returned to trade in for another new car I figured they would be more than willing to give me a great deal since I alr without any issues. So when I returned to trade in for another new car I figured they would be more than willing to give me a great deal since I already purchased a vehicle from them. WRONG! My vehicle lost a lot of value due to it being rear-ended. Understandable, but I was still being punished for it with a lousy trade in offer. They wouldn't give me an out the door price despite me asking for one, they kept pressuring me to put more money down, and they wouldn't budge on the price of the new vehicle either. They even recommended I consider another type of vehicle, insinuating that I couldn't afford the particular vehicle I was looking at! I could afford it quite well had they not lowballed me on my trade. I asked for my keys and left. I called back a few weeks later and spoke to the sales manager and explained my situation and he said he would help me out, but he never called back. I even called one more time after that and spoke to my original salesman and he never called me back. So all in all, I gave them 3 chances and they failed miserably. I recently traded in my same vehicle at another dealership and received a MUCH higher offer despite it having almost 10k more miles. If you prefer the shady sales tactics and techniques of typical dealerships then this is your place. Even their website is obnoxious with pop-ups, music, more pop-ups!! Don White's, Darn Right?? No thanks. More

I have bought multiple cars and the experience at don white's was by far the best I have ever had purchasing a car. I have already recommended them to my friends and family and I will also continue to re white's was by far the best I have ever had purchasing a car. I have already recommended them to my friends and family and I will also continue to recommend them in the future. My previous purchases all lasted almost an entire day. Derrick had me in and out. Thanks so much guys. You made what possibly could have been a very frustrating and tense process into a very enjoyable and relax process. More

Frist new car in a long time and doing it via online. Frist new car in a long time and doing it via online. Great bunch of people to work with. The DODGE CHALLENGER was the pick for me........ Once we Frist new car in a long time and doing it via online. Great bunch of people to work with. The DODGE CHALLENGER was the pick for me........ Once we got are numbers to be a win win (quick). We went and sign the contract. They did not force any extened warrent or other crazy stuff. They gave me a price and stuck to the price without no Torro PO-PO, at the dealer ship. That's correct the price as stated nothing fell from the sky or they left out muffler bearings upgrade etc.. Un-like other dealers adding prep charge and other crazy fees etc. to jack up the price. It was a nice experince. No little tricks, bait and switch like another dealer pulled on me.. Jones Junction sells cars online also and shows the inventory with a bottom line price. Only if you qualify for all the discounts....Just a little heads up Don Whites dealership was a good experience. Would I buy another new car from YES with out a problem quick fast and to the bottom line More

My salesmen and I agreed to a price and finance deal. I specifically told him, I did not want a 72 month financing deal and that I would only do a 60 month deal. He agreed to this, gave a me a monthly pri specifically told him, I did not want a 72 month financing deal and that I would only do a 60 month deal. He agreed to this, gave a me a monthly price I agreed with, shook hands, and signed a "handwritten" agreement. After 6 hours of negotiation (12-6pm), it came down to the final signatures...and right next to the price we agreed to it said "for 72 months"! I specifically said I didn't want 72 months. Had I not read the entire contract, they could have slipped this past me. I ended up getting my Jeep Patriot at another dealership, and bought ity on a 72 month loan for the same monthly price, yet they threw in a nice extended warranty and, more importantly, they were very upfront that it was impossible to give me the price I wanted on a 60 month loan. The honesty and sales tactics of the staff at Don White's is horrible, sneaky, and ruthless. They wasted my time!!! More