Don White's Timonium Chrysler Dodge Jeep Ram

I always have my Durango serviced at Don White's even though it is not where I purchased it. Don White's is a very convenient location for me. I always feel the recommended repairs and service are nece though it is not where I purchased it. Don White's is a very convenient location for me. I always feel the recommended repairs and service are necessary. I feel the price of the service is very high compared to what an independent shop would charge me but I feel better having it serviced at a dealer whose service employees have worked there for a very long time. I recently needed a new engine and after pricing out several options, I went outside of the dealer because the price was less than half of the dealer price with a much longer warranty. That was very dissapointing to me. I usually work with Chuck (can't remember his last name) and I have been working more with James Johnson in Chuck's absence. I am always treated with respect and the repairs and services are explained to me fully and are of high quality. There were a couple of instances where the service was not satisfactory. 1) I had brake work done and I noticed a scraping noise afterwards. Something was overlooked at the time of service and it was easily and qickly corrected when I returned the vehicle. 2) My car was to be picked up and towed to the business who replaced my engine. Calls were made to the dealer by me and the towing company to expect pickup that day and when the towing service arrived, my vehicle was not able to be released. I was charged for the extra trip. Don White's did compensate me by providing a service (detailing) at no charge. No one is perfect and I don't get upset when things happen as long as responsibility is taken and the issue is corrected. I also greatly appreciate the shuttle service that is available. I wish the prices were more reasonable. Thanks for giving me the opportunity to share my thoughts and experiences with you. More

Went in looking for a new car, left with one. Exceed my espectations and they did everything the could to get me the car I wanted! I was Conteacted by Thomas when i inquired about a car Online. Sean took m espectations and they did everything the could to get me the car I wanted! I was Conteacted by Thomas when i inquired about a car Online. Sean took my specifications for a car and found one that fiet waht I wanted. Fit my prices adn rates and was able to schedule around me. Very great service. More

I was very pleased with my buying experience at Don White Timonium. The personnel were very knowledgable and helpful. I would recommend this dealership to my family and friends. Due to a family emergency, Timonium. The personnel were very knowledgable and helpful. I would recommend this dealership to my family and friends. Due to a family emergency, I could not accept delivery on my new Jeep for a few weeks and they were very understanding. More

Sales Manager, Mike, was extremely unhelpful and not service oriented whatsoever with post sale help I needed. Salesmen Sean and Rob went above and beyond their roles to help me with my Jeep top when th service oriented whatsoever with post sale help I needed. Salesmen Sean and Rob went above and beyond their roles to help me with my Jeep top when they noticed my frustration with service and management. Seek out Rob and Sean- they will take good care of you. Thanks guys! More

My first oil change was quick - and the staff in the service department was very accomodating. I feel that I can trust the service department which means a lot to me. Although my salesman was extremel service department was very accomodating. I feel that I can trust the service department which means a lot to me. Although my salesman was extremely pushy and seemed to only want a sale when I purchased the Jeep, the service department seems to be the exact opposite. More

Great experience w/the sales process. This is the 2nd vehicle that I've purchased from this dealer and I plan to remain a customer for many years to come. As an active duty member of the military, I hav vehicle that I've purchased from this dealer and I plan to remain a customer for many years to come. As an active duty member of the military, I have purchased cars in 5 different states, and this was one of the best car-buying experiences I'e had to date. Awesome! More

I would like to thank everyone at Don Whites for making our buying experience so nice. From my first contact with Kevin and Ian throughout the entire process things went very well and we were treated with our buying experience so nice. From my first contact with Kevin and Ian throughout the entire process things went very well and we were treated with respect. Tony McCusker, our sales representative, was very knowledgeable and a complete pleasure to work with. He gave us some valuable insight on the Jeep we ended up purchasing and I would reccomend him to anyone who is looking for a new or used vehicle. I look forward to working with him and the entire Don White family in the future...they did an outstanding job! If you're looking for a Chrysler, Jeep or Ram vehicle in the Baltimore, Washington, DC area you simply have to buy it from Tony McCusker at Don Whites! More

Don White service department is OUTSTANDING. I have a modified van for my wheelchair and they always get me out in a VERY timely manner. This is my third van I have had from them and the service departm modified van for my wheelchair and they always get me out in a VERY timely manner. This is my third van I have had from them and the service department is the major reason why I keep going back for sales!!! James is particularly helpful and I make my appointments when he is working. More

The service was awesome. Had been thinking of doing a trade in from my '05 grand cherokee to the new '11. So far so great. Derrick Finch was very Knowledgeable about the vehicle along with the sales mana trade in from my '05 grand cherokee to the new '11. So far so great. Derrick Finch was very Knowledgeable about the vehicle along with the sales manager for the night they worked well together to accomadate my needs(financially)like a real team! I was very unsure & skeptical about trading in my Jeep for another Jeep, but i did with Absolutely No Regrets. Don Whites just made my decision alot easier!!! *the only drawback the restrooms need major Upgrade. More

Very friendly and professional dealership. I was put in contact with the dealer through an internet buying service from my insurance company; I made email contact at midnight on Friday and was called befor contact with the dealer through an internet buying service from my insurance company; I made email contact at midnight on Friday and was called before 9:30am on Saturday, and I had a new vehicle that afternoon. Good stock/selection, and they beat my bank's financing rate. They respected what I was willing to pay and found a match that almost met all of my preferences. Like every other dealer I've worked with in the past, I sacrificed on my trade-in value for the simplicity of not having to find a third-party buyer (which is my fault, as I probably could have had all of the options I wanted had I gotten a bit more of a down-payment with my trade-in). Overall, a good experience, and I would use this dealer again even though I drove 35 miles (past 4-5 other dealerships) to get there. More