Don White's Timonium Chrysler Dodge Jeep Ram

I have a very good experience with Don White's Jeep. I found the car that I was looking for online and called Kevin up. He was very nice and a pleasure to deal with. I drove all the way from Alexandria, found the car that I was looking for online and called Kevin up. He was very nice and a pleasure to deal with. I drove all the way from Alexandria, VA to Cockeysville, MD because they had a very impressive deal on the new 2011 Jeep Patriot. Tony was also an impressive salesman and he brought me through the process and was very knowledgeable about the cars. More

I was extremely unsatisfied with th service i recieved at don white's in timonium. When i first arrived for my appointmet i was told "Thomas who the appt. was made with was actually off today we are going t don white's in timonium. When i first arrived for my appointmet i was told "Thomas who the appt. was made with was actually off today we are going to have someone else help you". The main person i was working with was very nice and very helpful when looking for a used car. BUT as we started talking a man walked right by me and shook a customers hand and said Hi im Thomas, nice to meet you. I should have known then that i was going to get lied to multiple times that night. When it came to financing and getting an appraisal for my car it turned into a confusing, horrible experience. i asked multiple times about my appraisal and was told they didnt have it done yet. I was told multiple times they follow kelly blue book which showed the lowest i could get for my vehicle was 7,000. When the offer finally came back they told me the max they would do is 3500! which was ridiulous. financing also became a confusing issue and then after being there for 4 hours i was told "they were going to let me go home and they would call more people in the morning to try to get me better offers." not only did i drive over an hour to get there and then leave unhappy(and with my old car) but i didnt recieve even 1 phone call at all the entire next 2 days!!! clearly they werent trying to "help me out" they were really just lieing to get me out of there. it wasnt until i called after the 3rd day to ask why i never recieved a call for them to tell me they would see and call me back. i did finally get a call but with nothing good to say. I felt all i was told were lies the whole time and it was a huge waste. clearly i will not be returning. More

I purchased a 2009 Mazda 3 from Don White's. I was very displeased with their professionalism during the purchasing process. I was asked to sign documents before they were filled out (which no one in thei displeased with their professionalism during the purchasing process. I was asked to sign documents before they were filled out (which no one in their right mind would do), and when I refused the salesman and one of his colleagues rolled their eyes at me and then said. "It's not a big deal, just sign it and we'll fill it out." The first fill up after I purchase the car the gas cap was stuck in the tank. Eventually it broke when trying to remove it (which I needed to do or I'd have been stranded without gas). I had a 3 month, 3000 mile warranty on the vehicle, but, even though they caused the problem, they wouldn't replace the ~$30 part. I guess they figure $30 is too much for customer satisfaction. I absolutely recommend avoiding this dealership! More

Salesperson did an excellent job of understanding our needs and answering all questions related to the car. The back-office was personnel-constrained during my visit (on a holiday) which led to a length needs and answering all questions related to the car. The back-office was personnel-constrained during my visit (on a holiday) which led to a lengthy delay and a less than acceptable financing experience. However, upon voicing my dissatification, the Finance Manager made every attempt possible to regain my trust and ensure my satisfaction. When I picked up the vehicle the next day I was treated extremely well and the financing/closing was "re-performed" with much better service. I left happy with the overall service experience and would recommend both my salesperson and the finance manager. More

We spent a lot of time looking for the vehicle that we wanted as our needs were very specific. Tony McCusker took the time to find the correct vehicle without trying to force us into something that he al wanted as our needs were very specific. Tony McCusker took the time to find the correct vehicle without trying to force us into something that he already had on the lot. It was worth the drive to the dealership and we would go back in an instant if we purchase another Jeep. More

Jeremy provided expert and excellent service. He provided a vehicle for a test drive. located a vehicle that met our requirements which subsequently became unavailable. Ian jumped in and located a provided a vehicle for a test drive. located a vehicle that met our requirements which subsequently became unavailable. Ian jumped in and located and locked down another rvehicle. Jeremy then drove the 100 plus miles to transport it back to the dealership. The most pleasing thing about this transaction is the complete lack of high pressure tactics commonly found in the industry. More

Working with Jeremy, I found, to be very rewarding. He answered my questions, did not try to upsell or oversell me and, while he was very busy, took the time to show me what I wanted. We talked about many answered my questions, did not try to upsell or oversell me and, while he was very busy, took the time to show me what I wanted. We talked about many attributes of the vehicle and he took the lead on walking the financing through, making my transiton very easy. More

Your internet sales were great. Sean was attentive in finding a vehicle. However, once we we began dealing with Financial Representative things went down hill fast.. I will never recommend your company t finding a vehicle. However, once we we began dealing with Financial Representative things went down hill fast.. I will never recommend your company to anyone nor will I ever deal with Don White Timonium again. More

This dealership will continue to get my business. From sales to service and beyond, they are a class act. My 2010 Journey is perfect for me. Great MPG, plenty of room. They are attentive, friendly and eas sales to service and beyond, they are a class act. My 2010 Journey is perfect for me. Great MPG, plenty of room. They are attentive, friendly and easy to work with. My situation was unique but not totally unusual...I was way over my head in debt with a high mileage gas guzzler...and they helped me find exactly the right vehicle to work out of my problem. More

They listened to me. I did not want to go through a dog and pony show. I knew what I wanted and was able to communicate to them what I expected and they delivered. I had a little bit of trouble getting the and pony show. I knew what I wanted and was able to communicate to them what I expected and they delivered. I had a little bit of trouble getting the color, after agreeing on the price, but their persistance in going to other dealers got me what I wanted with a minimum of delay. I had a good balance in communicating with the salesman and the new car manager. More