Don White's Timonium Chrysler Dodge Jeep Ram

The best advice I could give anyone, is to keep driving past this particular dealership. They lied, played 4 square, and jerked me around on price every chance they could. If I were a betting man, I would past this particular dealership. They lied, played 4 square, and jerked me around on price every chance they could. If I were a betting man, I would wager that 90% of the positive reviews on here are pure fabrications. I can't be the only person they did this too. More

I really liked the professionalism of the saleman mr.Sean Fitzpatrick it was a real pleasure during business with him. he made my visit and my purchase a pleasure. i highly rate this dealership. Fitzpatrick it was a real pleasure during business with him. he made my visit and my purchase a pleasure. i highly rate this dealership. More

We drive to another Dodge dealer to have our maintenance done because of the numerous issues we've had with service. It was bad enougth that an employee approached my husband at his place of work to appolog done because of the numerous issues we've had with service. It was bad enougth that an employee approached my husband at his place of work to appologize for how the front desk saff as well as the service manager spoke to his wife. The only redeeming quality at Don White's is the excellent sales staff. It's a shame they can't back it up with repairs because we would be happy to spend our money there. More

I liked this dealership for the simple fact that they had the car I wanted, in good shape, at a reasonable price. That is about it. The condition of the place is pretty drab compared to most car dealers. The the car I wanted, in good shape, at a reasonable price. That is about it. The condition of the place is pretty drab compared to most car dealers. The bathroom is almost scary. They have a whole team that is there to ensure your satisfaction, but they never follow up after you leave the dealership. The process seemed a little unprofessional, almost shady, compared to my other experiences buying cars. It didn't feel like you could get a direct honest answer from anyone, but then again I was buying a used car. Although I tried to negotiate a deal, they did some work with the numbers to just change the length of my loan, so in the end I paid the ticket price. I felt like I was annoying them when I followed up a few weeks later to ask about the status of my tags. I live out of state and I have a residential parking permit which is connected to my license plate, I started getting tickets with my temp tags and used the only temporary permit that I am allowed for the year. I paid the $100 processing fee so that they would expedite the process, but ultimately it would have been much faster to just do it myself. In the end it all worked out, there were only a few bumps in the road and I am happy with the car that I purchased. More

Ian-very professional and gave me good information about warranties, etc. Very interested in internet precense of dealership and my customer service experience. Damica-she made it possible fo rme to buy warranties, etc. Very interested in internet precense of dealership and my customer service experience. Damica-she made it possible fo rme to buy the car. She took pictures of the used vehicle with her own camera and emailed them to me at work so I could make a quick decision. She was my only mode of communication with Ian and communicated my questions directly to him. she constantly kept me informed of the status of the sale and Ian's activities so I was not in the dark as to when I would hear something back. She was professional and honest. Sean-was very friendly and helpful with getting me in the car the day I visited the dealership. he was acommodating about a tricky issue with the damaged car seat and worked very hard to make things run smoothly for me. I appreciated the personal touch. I was not really left alone, he kept me informed every step of the way. More

Excellent service. It was obvious that Jeff and Bill had depth in the car sales business and gave us confidence in our purchase. Ryan, in time, will rise to their level as well. depth in the car sales business and gave us confidence in our purchase. Ryan, in time, will rise to their level as well. More

I have a very good experience with Don White's Jeep. I found the car that I was looking for online and called Kevin up. He was very nice and a pleasure to deal with. I drove all the way from Alexandria, found the car that I was looking for online and called Kevin up. He was very nice and a pleasure to deal with. I drove all the way from Alexandria, VA to Cockeysville, MD because they had a very impressive deal on the new 2011 Jeep Patriot. Tony was also an impressive salesman and he brought me through the process and was very knowledgeable about the cars. More

I was extremely unsatisfied with th service i recieved at don white's in timonium. When i first arrived for my appointmet i was told "Thomas who the appt. was made with was actually off today we are going t don white's in timonium. When i first arrived for my appointmet i was told "Thomas who the appt. was made with was actually off today we are going to have someone else help you". The main person i was working with was very nice and very helpful when looking for a used car. BUT as we started talking a man walked right by me and shook a customers hand and said Hi im Thomas, nice to meet you. I should have known then that i was going to get lied to multiple times that night. When it came to financing and getting an appraisal for my car it turned into a confusing, horrible experience. i asked multiple times about my appraisal and was told they didnt have it done yet. I was told multiple times they follow kelly blue book which showed the lowest i could get for my vehicle was 7,000. When the offer finally came back they told me the max they would do is 3500! which was ridiulous. financing also became a confusing issue and then after being there for 4 hours i was told "they were going to let me go home and they would call more people in the morning to try to get me better offers." not only did i drive over an hour to get there and then leave unhappy(and with my old car) but i didnt recieve even 1 phone call at all the entire next 2 days!!! clearly they werent trying to "help me out" they were really just lieing to get me out of there. it wasnt until i called after the 3rd day to ask why i never recieved a call for them to tell me they would see and call me back. i did finally get a call but with nothing good to say. I felt all i was told were lies the whole time and it was a huge waste. clearly i will not be returning. More

I purchased a 2009 Mazda 3 from Don White's. I was very displeased with their professionalism during the purchasing process. I was asked to sign documents before they were filled out (which no one in thei displeased with their professionalism during the purchasing process. I was asked to sign documents before they were filled out (which no one in their right mind would do), and when I refused the salesman and one of his colleagues rolled their eyes at me and then said. "It's not a big deal, just sign it and we'll fill it out." The first fill up after I purchase the car the gas cap was stuck in the tank. Eventually it broke when trying to remove it (which I needed to do or I'd have been stranded without gas). I had a 3 month, 3000 mile warranty on the vehicle, but, even though they caused the problem, they wouldn't replace the ~$30 part. I guess they figure $30 is too much for customer satisfaction. I absolutely recommend avoiding this dealership! More

We spent a lot of time looking for the vehicle that we wanted as our needs were very specific. Tony McCusker took the time to find the correct vehicle without trying to force us into something that he al wanted as our needs were very specific. Tony McCusker took the time to find the correct vehicle without trying to force us into something that he already had on the lot. It was worth the drive to the dealership and we would go back in an instant if we purchase another Jeep. More