Don White's Timonium Chrysler Dodge Jeep Ram

Dear Mr. White, I would like to thank the staff in Dear Mr. White, I would like to thank the staff in the Body/Repair Shop for being kind and helpful. Everyone from Anthony the Progressive rep all Dear Mr. White, I would like to thank the staff in the Body/Repair Shop for being kind and helpful. Everyone from Anthony the Progressive rep all the way to the the gentleman that gave my keys back were pleasant to me and contributed to make this an easier more peaceful experience. I would appreciate it if you could acknowledge them in some nice way. I already thanked everyone myself. I would like to especially give great thanks to Debra Preisinger who at every turn went out of her way to make sure I was very comfortable with the entire experience. Please give her some type of extra kudos for duty above and beyond. Thank you for your time, H S 4/2/12 More

Ryan made the process smooth and easy. Very nice to work with. We work weird hours and he was willing and able to meet with us later in the day. with. We work weird hours and he was willing and able to meet with us later in the day. More

Nick was informative, great personality, good experience, understood my wants and needs, got the vehicle I wanted with the options and got the price right in my expectations. I would recommend friends and f understood my wants and needs, got the vehicle I wanted with the options and got the price right in my expectations. I would recommend friends and family to see him. More

When I arrived at the dealership I was greeted immediately and courteously by Jeff. I was then introduced to Nick who took over the actual sales. Both were very friendly and answered all my ques immediately and courteously by Jeff. I was then introduced to Nick who took over the actual sales. Both were very friendly and answered all my questions. My overall experience was very positive. More

My biggest complaint is when I went to drive off and realized that my gas tank was a little over half full. When I asked Mr. Campagna, he stated that it's Chrysler/Dodge/Jeep policy to only provide $25 realized that my gas tank was a little over half full. When I asked Mr. Campagna, he stated that it's Chrysler/Dodge/Jeep policy to only provide $25.00 worth of gas. I know this to be incorrect as my friend leased a new Grand Cherokee from Criswell less than a week ago and they provided him with a full tank of gas. I assume this is Don White's policy and to the dealership this may seem minor, but to the consumer, it took my experience from a 10 down to a 6. This is the third new car I have leased and/or purchased in the last six years and I was always provided a full tank of gas, no questions asked. It's unfortunate that when I pulled off the lot, my next stop was to the gas station. That is the last memory I am left with. It ruined the excitement of purchasing a new car. Aside from that, from the moment I approached the dealership a staff member greeted me at the door to see how they could be of assistance. I had already been working with Mr. Thompson, their internet car specialist and the salesman personally walked me to his desk to introduce me to him. After a brief conversation I was introduced to Mr. Campagna who proceeded to show me the vehicle I was interested in. His expert knowledge of the product left me with no questions of the vehicles capability as well as the technology that it is equipped with. The low pressure sales technique was very refreshing and Mr. Campagna worked at my speed and never pushed me in any way. After several conversations both via email and phone, Mr. Campagna and I were able to agree to terms of a deal. Mr. Campagna showed his dedication to the job by agreeing meet me on his day off so we could finalize everything. At no fault to the finance department, the longest part of the process was getting the lease paperwork in order. Is Don White's policy of only providing $25 worth of gas enough for me not to recommend Don White's? I don't think so, but it is enough for me to voice my dissatisfaction and forewarn a potential buyer. A friend was in the market for a Durango and when I told him about the incident, he had immediate apprehension of dealing with Don White's. To a large dealership this may seem minor, that will save the dealer significant dollars over the course of a year, but to me it's enough to rethink where I lease/purchase a new vehicle when my lease is up three years from now. More

Both sales member were friendly and to the point. Neither gave me the run around or played games. They made buying a less stressful process. I would shop at Don White's again for another Jeep. Neither gave me the run around or played games. They made buying a less stressful process. I would shop at Don White's again for another Jeep. More

I had made several trips to dealerships in pa and md. First upon arriving my wife and I were greeted by Derick. He was very friendly and professional. He was honest and straight forward with us the entir First upon arriving my wife and I were greeted by Derick. He was very friendly and professional. He was honest and straight forward with us the entire time. Financing wasn't complete yet they left us drive the vehicle for the weekend. Wow what a car we fell in love with it. Upon our return on Monday we found there was a glitch in the numbers we were quoted. This dealership and all it's staff worked diligently to correct the issue. The issue was corrected to our satisfaction with incredible care to their customer which in this case was us. I will recommend this dealership to everyone They were great More

I was greeted the second I got out of my car by Jeremy. I had a car in mind so he pulled the car around and took me for a test drive right away. I needed a day to think about it. Jeremy called me the next I had a car in mind so he pulled the car around and took me for a test drive right away. I needed a day to think about it. Jeremy called me the next day to talk. I realized there were other features I wanted and he had a van that matched what I wanted. We set up an appointment for the next day. When I got there he had it ready for me. He had my trade-in appraised and was able to get me the price I wanted. I was out the door in less than 3 hours. He made the process easy and was able to get me a great price on the trade-in, the new car, and the finance. More

We just purchased a used 2007 Malibu for our daughter at Don White's and were very impressed with the customer service we received. Everyone from Ryan Jacobs that we first spoke to on the phone, to Rob Mars Don White's and were very impressed with the customer service we received. Everyone from Ryan Jacobs that we first spoke to on the phone, to Rob Marsteller who sold us the car, to W. Gonzales in the financial dept. and everyone else who greeted us in between, they were professional, courteous and very helpful. We're very satisfied and pleased with our purchase and overall experience at Don White's. Would definitely recommend them. More

I began my search for a new Jeep Grand Cherokee late summer when I initially met Sean Fitzpatrick at Don White's. I explained this was a quick stop and that I would be purchasing 6 months down the road summer when I initially met Sean Fitzpatrick at Don White's. I explained this was a quick stop and that I would be purchasing 6 months down the road. Sean was professional, friendly, informative, and most important, not-pushy or aggressive. I asked for him when I came back to purchase mid-winter. We had done some homework on various models, and he ran down all the variables and explained all the changes that had taken place in 2011/2012. He walked us through the purchase process, and helped us get a USAA discount, since Don White's is a preferred USAA dealer. I have purchased many cars over the years and Sean is the best salesperson I have ever had. The fact that he is not aggressive, pushy or in-your-face made all the difference in the world. I would recommend not only Sean, but also Don White's, because of Sean! More