Don White's Timonium Chrysler Dodge Jeep Ram

My experience at Don White's was good as far as the My experience at Don White's was good as far as the actual car buying experience went. However, of course there is payment. This brings me to Wil My experience at Don White's was good as far as the actual car buying experience went. However, of course there is payment. This brings me to William Gonzales. I have never been treated so poorly at a place of business in my life. I'm sure how I was dressed did not help me "fit" his profile for an ideal customer, but my wife and I did not deserve to be talked to and treated as though we were second class citizens. When the total of the vehicles price came up, there was a discrepancy on what the agreed upon total would be (a miscalculation from the sales department, a honest mistake), so of course my wife and I wanted to discuss this between ourselves. During this time, we were interrupted by Mr. Gonzales three times, ultimately saying that if we couldn't afford it, just to walk away and he could reverse the paper work. I personally felt very insulted by his assumption. He did not know our financial situation, nor should that have mattered. The fact is, I could have went to the bank and brought the cash on the spot, but my wife just wanted to make sure the miscalculation was fair. Ultimately, we did end up buying the vehicle, but having to deal with William Gonzales has deterred me from ever going back to Don Whites, or recommending them to anyone as long as he is there. More

I wanted to drop off my brand new jeep for service because it was making an awful noise. I spoke with Charles Walden first, and I described the problem to him. He was very arrogant and unapproachable. because it was making an awful noise. I spoke with Charles Walden first, and I described the problem to him. He was very arrogant and unapproachable. After an extended period of time, the service team proceeded to tell me I was involved in a high speed collision and my bearings/control arm needed to be replaced. I explained to them that I have never hit anything in this vehicle and was confused because there was not a scratch on it. They also said because it was in an "accident" I had to go through insurance. I later called Chrysler and explained the situation, and they said it was covered under warranty. The representative from Chrysler called Don White's, and they told Chrysler it had chunks missing out of the tire and body damage and was involved in an accident. Upset by them making a story like that up, I took my vehicle elsewhere for repairs. The next dealership instantly could tell it was not involved in an accident and covered the repairs (which were only $180, not $6000) under warranty. It is my firm belief that the service team at Don White's was attempting to commit fraud by having my go through insurance instead of warranty. That way they could make up the prices and labor chargers instead of Chrysler paying them for parts only with a warranty service. After I had repairs done at the other dealership, I received notification that Don Whites placed a claim with Chrysler advising my vehicle was involved in an accident and not to cover it under warranty. This was done intentionally because I chose not to do business with them. I will NEVER do business with this dealer or recommend them to anyone. More

My boyfriend who recently purchased a 2014 Jeep Cherokee (Trail Hawk) took his vehicle there this past weekend. Only becuase we were in the area and the Jeep had been making a weird noise. Long and short (Trail Hawk) took his vehicle there this past weekend. Only becuase we were in the area and the Jeep had been making a weird noise. Long and short of it, they told us we were in a "high speed" collison and the damamge was upwards of $6,000! I could not believe my ears !!!! There was ZERO damage besides a curb scratch. They told us it was not covered under warranty. Can you imagine being told you were in a high speed collision when you WERE NOT !!! So then, after taking to Jeep, Jeep agrees that they will pay for the service becuase there is no reason the ball joints etc should break on a brand new car that has only been driven on the highway -as covered according to Jeep. Jeep calls Don White's who LIES and tells them there is additional damage. So Jeep calls to say they would not cover the service. He was told he had to make an insurance claim which would jack up his insurance cost ! And why should he make a claim when he didnt even have an accident?!?!?! We were shocked at what was going on ! After a lot of back and forth, we took the Jeep to Adams Jeep of MD (in Aberdeen) where it was originally purchased. Adams took care of the situation without any accusations. Keep in mind, for a living part of my job accident reconstruction- so I know what a 55-60 mph crash looks - the scratch on the tire was NOT consistent with that of a "high speed crash." Needless to say I was sickened at what happened there. OH and then when we came to get the vehicle to take it to Adams, they "lost" his keys .......... More

I had only heard of the dealership online and lived two hours away. But, you guys were the only ones to have the exact dodge dart I wanted, I drove two hours to get there, and I was greeted as if I were a hours away. But, you guys were the only ones to have the exact dodge dart I wanted, I drove two hours to get there, and I was greeted as if I were a long time friend, and walked out with a Brand New Car that one can only dream of. Thank you to everyone who helped me out that day, And helped make one dream come true! Everything about this experience was worth the drive. More

Typical sleezy used car salesmen. They tell you lies to buy the car. You drive off with a car with issues and they have nothing to do with you anymore. Don't trust a word they say! Don't waste your time buy the car. You drive off with a car with issues and they have nothing to do with you anymore. Don't trust a word they say! Don't waste your time or hard earned money! More

I had been looking for a Dodge Charger for quite some time -- I was just looking for the right price and the right features to come along. I found a vehicle that I liked online, so decided to come in an time -- I was just looking for the right price and the right features to come along. I found a vehicle that I liked online, so decided to come in and give it a test drive. The car was great! I worked with Ahmer, who was very helpful with answering my questions, and I felt like he was working with me to give me a deal that would be fair for both of us. I appreciated that he was not being very pushy -- he wanted to answer my questions and make sure I got the car that I wanted at a price I could afford. I felt very comfortable throughout the whole process, and have no regrets! More

Awful service. Not knowledgeable about jeeps mechanics. Will not be purchasing another vehicle with them again. Warranty is a waste of time and money. No matter what they will find excuse to ignore that yo Will not be purchasing another vehicle with them again. Warranty is a waste of time and money. No matter what they will find excuse to ignore that you have purchased it. More

Called about a new car price. They had added so many so called rebates to the price that no one in the world could qualify for. It added $4,000 to the on-line price, not to mention they showed the $995 in called rebates to the price that no one in the world could qualify for. It added $4,000 to the on-line price, not to mention they showed the $995 in the discounted invoice price, only to tell me they would have to add it back in. They make look like the lowest on-line price, but they are not. You have been warned, so just add about $4000 to any price you see. More

This is the worst dealership I dealt with. Don't deal with them online. Unreliable and no word of honor. I hope this will not happen to anyone else. Please publish this. This is actually happen deal with them online. Unreliable and no word of honor. I hope this will not happen to anyone else. Please publish this. This is actually happened to me on January 25, 2013. Thomas Bowman and his manager of Don White’s Dealership agreed with me the price for this 2012 Lexus RX350 for $34,500 . They asked for a copy of my driver license and insurance card so I sent. I had a loan approved and pickup the from my credit union. I received an okay from the independent mechanic I hired to check out the car. They told me it will cost $600 to transport the vehicle and I told them to charge to my credit card. They told me to send the invoice for the car on Monday. That was Friday, Jan 25 2013 at 4:49 pm : On Saturday, Jan 26, 2013 at 4:51 pm I received this email from them: Hello Queil, I regret to inform you that the Lexus RX-350 was sold to another customer this morning. As I was finishing the paperwork to send to you, I found that it was sold. I have gotten with my wholesale manager to see if we can acquire another for you. I apologize for the inconvenience. Thomas Bowman, Jr Internet Coordinator More

I contacted several Dodge dealers via email in my search for the right deal. Don White's gave me the most straightforward answers to my questions. Instead of just "Come on in and we will discuss it", they g for the right deal. Don White's gave me the most straightforward answers to my questions. Instead of just "Come on in and we will discuss it", they gave me actual numbers and useful info. I visited them first for this reason, thinking that if they then tried to change the deal, I could always move on to the next dealer on the list. But there was no deception or surprises. Everything they told me via email held true and I completed the purchase stress-free. I didn't get the exact deal I was hoping for when I entered. But that deal was very aggressive and I knew it. The final price was fair for both parties. More