Don White's Timonium Chrysler Dodge Jeep Ram

Preowned sales - excellent customer service Bruce Reese was wonderful and honest during the sales process. Steve Rainey is the manager and was great as well. Steve stepped up to fix a door loc Bruce Reese was wonderful and honest during the sales process. Steve Rainey is the manager and was great as well. Steve stepped up to fix a door lock problem right away. Steve is very approachable and makes you feel like part of the family. Don White's is our new home for buying cars. More

Amazing experience today! I purchased a certified wrangler from this dealership today and they went above and beyond to make sure my expectations were met! The process was easy I purchased a certified wrangler from this dealership today and they went above and beyond to make sure my expectations were met! The process was easy and I walked out the door a extremely happy costumer!!! Top notch performance from the used car manager Steve and the sales associate Bruce! Highly recommend! More

Worst customer service in Baltimore. Constantly overbooking. I bought a a brand new 2008 Town and Country from Don White Timonium. The customer service is unbelievable. I have taken my vehicle for repair an aver I bought a a brand new 2008 Town and Country from Don White Timonium. The customer service is unbelievable. I have taken my vehicle for repair an average of 3 times a year for the past 8 years and yes they never cease to amaze me. Every single trip, 100% of my visits my vehicle has to stay in the shop longer than they promise. an average of a week every other place i take my car it an average of 24 hours. I have had this car 8 years and till today my A/c has never functioned correctly i have taken it back every year and they have kept my car an average of 2 weeks and still the A/C is never fuctioning always blowing hot air. My car is currently at Don white as we speak for the same problem and as usual 3 days have already past and no word. Why do i keep taking my car back to Don white? Because like the fool I am I paid for the extra warranty (hence A/C)so if the repair falls under the warranty i will get it done at Don White although as i mentioned worse experience in my life. I don't usually complain and the guys at the front desk are very nice and helpful but 8 years of constant bad service its time I say something. I am going to all feedback sites to complain about Don Whites constant overbooking and bad service, the least i can do is warn others out there. More

Horrible horrible!!! I would not waste any time or energy on this dealership! The internet dept was nice but that's where it ended. I was told my trade value would be comp I would not waste any time or energy on this dealership! The internet dept was nice but that's where it ended. I was told my trade value would be comparable to kbb. NOT!!!!! They tried to offer $4,000 less than its value! I have never been so disrespected by someone who is trying to earn my business. Pretty sure they will sit on that inventory for a long time! But I found a wonderful place called Bedford jeep Dodge Ram in Bedford, PA. Call them, they know how to help you without breaking the bank and they ended up giving me $5,000 more than Don White offered! Wow!!!! More

Terrible experience This dealership does everything that makes one hate buying a new or used car from a dealer - deceptive internet pricing, a sleazy staff and absolutely This dealership does everything that makes one hate buying a new or used car from a dealer - deceptive internet pricing, a sleazy staff and absolutely no regard for customer service. Unfortunately for me, I ended up purchasing a new car from Don White's, but based on my experience I would not go back to purchase another car there even if Don White's was the last car dealership on earth. In short, a terrible experience. More

A Rep that went above and beyond! After routine brake repair at the service center, I had to bring my Rav4 back in for a very annoying squeaking noise. The first service rep/tech someh After routine brake repair at the service center, I had to bring my Rav4 back in for a very annoying squeaking noise. The first service rep/tech somehow missed the cause of the noise and actually sent me back on my way SQUEAKING after a 2 hour wait! Something inside me told me to return and that's when another representative (Derrick) could see the concern in my face. He actually took complete charge to fix the situation. He made me feel comfortable, secure and assured that he would help me or at least give me answers. He drove the vehicle and immediately noticed the loud noise and took action! He not only found the cause of the noise, but also made sure that the work was completed and that I was relieved of my vehicles issue and concerns. I appreciate how he went above and beyond to make sure that the issue was solved and a customer was happily satisfied. I will always schedule with Derrick and definitely refer to HIM! Amazing Service from an Amazing Rep! More

Sexist, condescending men with poor customer service skills I called the Jeep dealership 4/15/2017 and spoke to Jason Price. As I explained my interest in a particular vehicle and proceeded to ask him about th I called the Jeep dealership 4/15/2017 and spoke to Jason Price. As I explained my interest in a particular vehicle and proceeded to ask him about the qualifications for the incentives and other questions about the vehicle, Jason was curt with his responses and seemed irritated with me. I asked if I had called at a bad time and whether I should try back at another time. Nevertheless, I told Jason I would visit the dealership the following day, which I did. Upon arriving, I introduced myself to Sebastian Hardemen, one of the sales associates on the sales floor, and viewed the vehicle I was interested in and sat down to discuss pricing. With pre-approval from my credit union for a low interest rate, I had already informed Sebastian and Buddy (sales mgr) that I planned to use my own financing, so Buddy’s inquiry into my monthly budget should not have been a factor in determining if a deal could be made. Buddy belittled and patronized me on what a monthly budget was according to him. He literally took a piece of paper and began explaining to me monthly expenses for rent, electric etc., as a demonstration of not only what a monthly budget was, but how I should be calculating MY monthly budget for a vehicle. Meanwhile, consistently telling me that I was an intelligent woman. I am thoroughly insulted by his insinuations and lack of respect for me. Sebastian and Buddy almost refused to give me the dollar amount that this Jeep dealership appraised my current vehicle for as a trade-in, noting that they would roll that number (negative equity) into the total amount of the car. I insisted that I wanted to know the appraisal value by itself without any additional calculations. Finally, before I was getting ready to walk out I was given the appraisal value. The tactics used by these sales associates were dishonest and demoralizing. As a consumer, I should be given the necessary information I’m seeking in order to make the best decision for me and my budget and not be belittled or invalidated. I left the dealership enraged by the treatment and service I received all around. I do not believe that these men would have spoken to another man in the manner in which they did to me. I highly suggest that this dealership secure bias, diversity training and customer service skills for their staff. More

Great Experience Buying My Jeep Cherokee I am giving Don White's a 5 star review and they earned it. I bought a used 2014 Jeep Cherokee after going to various dealers on York Road and a few i I am giving Don White's a 5 star review and they earned it. I bought a used 2014 Jeep Cherokee after going to various dealers on York Road and a few in Pennsylvania. First and most importantly, the Cherokee is a 2014 model, but looks new. The interior is just as nice as an Acura RDX and blows away the GMC Terrain. The outside looked great and has new tires. If you have been to other used car dealers, the appearance of the interior and tires give you a good idea if the car was truly fixed up for the next owner. For example, Carmax's quality of used cars vary. The sales person did a good job of explaining the features and was willing to answer my many questions. I went home the first night and looked up the VIN, so this gave me an idea of the history of the car. We did have some issues to work through, but they were very flexible. We worked through these issues and I can easily say not every car dealer is willing to this. A incentive this dealer offer is lifetime oil changes. If anyone has visited Jiffy Lube lately, this is definitely a bonus. Some might say this is baked into the price, but I bought the car at a fair market price. But in my opinion, I rather pay a fair price and feel good knowing the car is good to go and not a lemon. Sure someone might sell this for $500 - $1000 less, but how are the tires? Are there other hidden problems or is the dealer selling the vehicle as is? More

False advertisement...to many add ons When I agreed to the price on the internet I was given the bill of sale that was $2000 more than I expected. They had added a $1400 fee they called Do When I agreed to the price on the internet I was given the bill of sale that was $2000 more than I expected. They had added a $1400 fee they called Dollar cost inspection averaging, $300 documentation fee and $300 extra added onto the tag and title . When questioned I was told, "we do this to everyone that's just the way we do business". Jone's adds $2500 to everyone. I said that this was false advertisement and they should sell the car for the internet price plus tax and tags. I was told we can't do that we would lose money. Needless to say we walked out and I would never go back there or ever recommend Don White's to anyone....ever!!!! More