Don White's Timonium Chrysler Dodge Jeep Ram

went to don whites on a referral from a friend put down 8500.00 on a 2013 ram mega cab with 74000 miles. was told in writing that the truck had passed don whites guaranteed check list of approval. had it f 8500.00 on a 2013 ram mega cab with 74000 miles. was told in writing that the truck had passed don whites guaranteed check list of approval. had it for less then 24 hrs. and found out the truck had a radio software problem as well as a dash cluster panel electrical problem. they have had back in there service dept since day after the 5/28/2020 purchase date . gave me a loaner for 7 days. not fixed yet made me come in as I'm a very sick yet with many health problems and took my loaner away telling me to drive the truck without a radio n a short somewhere in the cluster and they would call wen parts came in. wow treated like crap all over again . if your a Vietnam vet possibly dying from the ao affect don't trust any dealership to care they left me without a descent ride and they knew the truck had these problems before they sold it to me no doubt at all on this because donwhites check list guarantee is 0. More

Went in to purchase a RAM truck and they refused to honor the online price then low balled my trade by $3000 and then the new car sales manager, Justin Taylor said " well we are giving you a rebate so dont e the online price then low balled my trade by $3000 and then the new car sales manager, Justin Taylor said " well we are giving you a rebate so dont expect what you want on a trade". Then he had the nerve to say my trade was worthless, a 2016 Toyota with 40k miles. More

Body work done on car from accident Everything was great on my experience with Don White's. Customer service was great and the time required to fix the damage was great. I am very plea Everything was great on my experience with Don White's. Customer service was great and the time required to fix the damage was great. I am very pleased with Don White's. More

Waiting for GAP refund Been waiting almost 6 weeks for a GAP refund. Send emails and personally visited Randy Todd at the dealership. Filled out all paperwork. Emailed, no r Been waiting almost 6 weeks for a GAP refund. Send emails and personally visited Randy Todd at the dealership. Filled out all paperwork. Emailed, no response. Called Randy and was told 6 to 8 weeks, paperwork done. Something didn't feel right. Called Zurich, the Gap company. Coverage was never cancelled. Dealt with Zurich personally and got it done. Called dealership and dealt with their controller, Kim, who was absolutely wonderful to deal with. Bottom line: waited almost 6 weeks for nothing, dealt with Zurich and Kim who were great. Finance department needs to follow up and reply to their emails and keep their word. Not happy, former customer now. More

GREAT CUSTOMER SERVICE IN AND OUT AND BACK ON THE ROAD. THANK YOU GUYS. WOULD REC THE SERVICE DEPARTMENT TO ANYONE. EVERYONE i SPOKE TO WAS VERY PLEASANT THEY EVEN WASHED MY IN AND OUT AND BACK ON THE ROAD. THANK YOU GUYS. WOULD REC THE SERVICE DEPARTMENT TO ANYONE. EVERYONE i SPOKE TO WAS VERY PLEASANT THEY EVEN WASHED MY VEHICLE. More

Outstanding service The internet specialist Simone was on it. She offered Jeeps if interest to test driven upon my arrival and coordinated my visit via phone and email. O The internet specialist Simone was on it. She offered Jeeps if interest to test driven upon my arrival and coordinated my visit via phone and email. Once we finally met I was assigned to Trevor Hill who did a super job from the front to the back end of my sales experience. He covered all the bases, was extremely realistic and a proven expert of the product that he sells. I recommend doing business with Trevor because of my smooth no hassle and excellent customer service experience. More

outstanding service Everything was on time and completed in a very professional manner. This is my third visit scheduled and one of several for car wash and air adjustme Everything was on time and completed in a very professional manner. This is my third visit scheduled and one of several for car wash and air adjustment to stop warning low tire signal. Always the same high level of service. More