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Don White's Timonium Chrysler Dodge Jeep Ram

Cockeysville, MD

4.5
364 Reviews
All vehicles purchased from Don White's comes with complimentary LIFETIME Oil Changes, Tire Rotations, Car Washes, Engine Guarantee and Rewards Program. All part of the Don White's Difference.
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10300 York Rd

Cockeysville, MD

21030

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Showing 364 reviews

March 03, 2021

Convenient shuttle service to and from Dealership while repairs being made. Friendly and knowledgeable service agents. All costs discussed up front, and additional findings needing attention explained ca More

by proharp18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there's anything more that we can do, please come back and see us again. Take care! Sincerely, Larry Kirby- Service Manager

February 26, 2021

Professional. extremely courteous and knowledgeable. My scheduled appointment time had me in and out most expeditiously. The waiting area is open and welcoming. The staff is very friendly and courteous. Za More

by sally
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allan Schwartzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zachary White, Scott Rivenbark
Mar 03, 2021 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

Sally, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Michael Resnick Service Manager mresnick@donwhites.com

February 16, 2021

Internet sales were fantastic, they set me up with our salesman Shawn who was wonderful he helped ups reach the goal we wanted !! Great customer service Only recommendation is offer refreshments More

by Danakeller76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn
Feb 19, 2021 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com

January 28, 2021

Your sales staff communicates well before the customer reaches the dealership, does a lot of legwork to balance financing and inventory, to find a fit for what I wanted and the parameters of the deal. I More

by seahawksmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Deveroux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Earl Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Marstellar
Feb 01, 2021 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com

January 15, 2021

Took my car in twice for a simple oil change. 2 times I had to return back to the dealer to stop an oil leak. Driveway was ruined by oil stains. Secondly I went in to have my blower replaced and they damag More

by BRAVO81259
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Johnson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2021 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

Thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Michael Resnick Service Manager mresnick@donwhites.com

Jan 20, 2021 -

BRAVO81259 responded

No Thank you. Two bad experiences ARE Enough for me. I have no faith in a dealer who can’t do simple oil changes. Destroy’s my property then makes me pay them for the repair Claiming they did not do it. I will Never step foot in your dealership for ANYTHING.

January 13, 2021

Ease of getting an appointment, phone call letting me know what was going on, finished in a timely manner. Car was washed!!!!! I used to go to Thompson and have had bad dealings there. You will be my ser More

by mykepon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Jan 19, 2021 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

We really appreciate you taking the time to leave a review about your experience at our Auto Body Shop. We're glad to hear that you felt the Don White's Timonium Chrysler Dodge Jeep Ram team went above and beyond to help out with your vehicle needs. Thank you again for your continued business. Sincerely, Michael Resnick Service Manager mresnick@donwhites.com

January 03, 2021

Rob was wonderful to work throughout the entire process, from internet inquiry to closing the deal. The entire team was great to work with, honest and straightforward. More

by Mel James
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Marstellar
Jan 06, 2021 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com

January 01, 2021

Staff was friendly and Robert Marstellar worked to find us the truck we wanted even tbough they didn't have one on the lot at the time. More

by Djaustin01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Marstellar
Jan 06, 2021 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com

January 01, 2021

Response to internet request for info was very fast. Sales rep was professional, knowledgeable and friendly. Finance department found an interest rate even lower than my pre-approval rate. More

by Craigeck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Myles Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2021 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com

December 28, 2020

Had a deposit down and deal agreed on with Samaria. Deposit was left and a date set on to pick the truck up (I was coming from out of state). Dealer decided to sell the truck out from under me, luckily More

by Conor Hogan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Samaria Gryce
Dec 29, 2020 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

Conor: We did not accept a deposit on the truck you were looking at. You required modifications to this vehicle which we could not guarantee (painting of door handles) before you wanted to pick up the truck. I am sorry you missed out on one of our vehicles as another customer came in and purchased this truck before we had a chance to explain the door handle issue. Had we receipted a deposit on this vehicle, we would have held it for you however we never receipted any monies from you for this vehicle. Please feel free to reach out to me personally. Ian Deveroux, 410-666-9600, ian@donwhites.com

Dec 29, 2020 -

Conor Hogan responded

Ian, If need be I can post screenshots of my communications with your staff. When I spoke with Samaria Wednesday she told me she received my deposit and we were good to move forward pending approval from financial company after the holiday. I contacted her again on Saturday and she told me we were still on schedule and that the truck was scheduled to have the door handles done on Monday and I would pick the truck up Tuesday or Wednesday depending. The door handles were agreed on as part of the deal I negotiated on Tuesday and Wednesday of last week, to say it was an “issue” is ridiculous, you just found someone to pay more for the truck so you sold it from under me. Shady.

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