Don White's Timonium Chrysler Dodge Jeep Ram

Very simple buying process, every employee we met along the way was engaged in the process, helpful, and knowledgable. There were no unrealistic expectations, the vehicle and sales process presented was ex the way was engaged in the process, helpful, and knowledgable. There were no unrealistic expectations, the vehicle and sales process presented was exactly as described online. There were no surprises in the process. When you commit to driving about two hours from home to evaluate and potentially purchase a vehicle, there are always doubts that set in about whether or not it's actually worth it to make that journey. It was. More

Was in and out very quickly and my Rep. Allan Schwartzman was friendly and kept me informed during the process. No issues and I was on my way!!! was friendly and kept me informed during the process. No issues and I was on my way!!! More

Don White’s has always been great and easy to work with! I actually purchased my Jeep at another dealership, but have had nothing but issues with the other dealership ever since. I decided that for my first I actually purchased my Jeep at another dealership, but have had nothing but issues with the other dealership ever since. I decided that for my first oil change I would take it back to Don White’s since I purchased my previous vehicle there, and they for sure didn’t disappoint. Fast & easy oil change and they even ordered a warranty part that I needed. Thanks guys! More

Jessica regularly updated me via text, which prevented me from having to call and possibly wait on hold. Very attentive to detail and competitive pricing. from having to call and possibly wait on hold. Very attentive to detail and competitive pricing. More

Convenient "after hours" drop off the night prior to my Service Appt made things so much easier for me. The next morning Jess gave me a detailed explanation of recommended services/options. She was extreme Service Appt made things so much easier for me. The next morning Jess gave me a detailed explanation of recommended services/options. She was extremely patient and helpful. :) Late pick-up was awesome. Cashier was friendly & everything was very clean!!! Driver pulled my truck around front and was even nice enough to remind me to turn on my headlights lol (I normally keep them on auto.) I can truly say I felt safe even during these crazy Covid times. Very impressed. Thank you! :) More

Convenient shuttle service to and from Dealership while repairs being made. Friendly and knowledgeable service agents. All costs discussed up front, and additional findings needing attention explained ca repairs being made. Friendly and knowledgeable service agents. All costs discussed up front, and additional findings needing attention explained carefully, along with options. More

Professional. extremely courteous and knowledgeable. My scheduled appointment time had me in and out most expeditiously. The waiting area is open and welcoming. The staff is very friendly and courteous. Za scheduled appointment time had me in and out most expeditiously. The waiting area is open and welcoming. The staff is very friendly and courteous. Zach greeted me upon entering and exiting as though I was a celebrity - he is extremely professional and engages every customer with the most polite and professional demeanor. More

Internet sales were fantastic, they set me up with our salesman Shawn who was wonderful he helped ups reach the goal we wanted !! Great customer service Only recommendation is offer refreshments salesman Shawn who was wonderful he helped ups reach the goal we wanted !! Great customer service Only recommendation is offer refreshments More

Your sales staff communicates well before the customer reaches the dealership, does a lot of legwork to balance financing and inventory, to find a fit for what I wanted and the parameters of the deal. I reaches the dealership, does a lot of legwork to balance financing and inventory, to find a fit for what I wanted and the parameters of the deal. I honestly did not think I could get into a new vehicle, and Don White's sales staff impressed and surprised me. I had some past service issues, but with this purchase, coming back the next day to take care of some owed items (dealership to me, me to dealership) the service write handled it well and efficiently. More

Took my car in twice for a simple oil change. 2 times I had to return back to the dealer to stop an oil leak. Driveway was ruined by oil stains. Secondly I went in to have my blower replaced and they damag had to return back to the dealer to stop an oil leak. Driveway was ruined by oil stains. Secondly I went in to have my blower replaced and they damaged my glove box in the process.. Service mgr initially said his guy did not do it. But after the oil leak repair he promised they would try and make the box right.. So far no reply from the dealer on the glove box replace / repair issue. No faith in these folks. More