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Don White's Timonium Chrysler Dodge Jeep Ram
Cockeysville, MD
369 Reviews
All vehicles purchased from Don White's comes with complimentary LIFETIME Oil Changes, Tire Rotations, Car Washes, Engine Guarantee and Rewards Program. All part of the Don White's Difference.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 369 reviews
January 28, 2025
my vehicle was in their service department for one month for a transmission repair that they originally told me would take one week! Communication was way below subpar. If I could give ZERO stars, I woul for a transmission repair that they originally told me would take one week! Communication was way below subpar. If I could give ZERO stars, I would instead of one star. I had to call most days to find out that my vehicle was not ready when they told me that day it would be ready. I had to rearrange my life and rides around picking up my vehicle to only learn that it wasn't ready when they said it would be. They blamed back order of parts and then blamed the delay on parts that were defective. After complaining of the bad communication, I was offered a rental, free of service. However, after picking up my vehicle after three weeks, I had to return it again because it was stuck in first gear. They kept it another week to only blame a defective part once again. After I finally received my vehicle back and the transmission was working fine, I took my vehicle to get an oil change and tire rotated. This is when I learned that a lug nut was missing. So not only did they have my vehicle for one month, when it should have been one week, their mechanic FORGOT to replace the lug nuts. What mechanic doesn't check and re-check that? I informed Stan of this and he graciously offered to refund me the $12 I paid to this shop to put on another lug nut. Now I am seriously wondering if the parts were defective or if the installation of the parts were defective? I MEAN WHEN I SAY, ***** DO NOT DEAL WITH THIS DEALERSHP EVER!**** More
by LL4
Employees Worked With
Stan Cader, Jessica Griffin
August 20, 2024
rec'd my free oil change and tire rotation and car wash . I had recently washed and waxed my Jeep a few days earlier . When my wife returned I noticed white spots all over the car . I had to rinse and towel I had recently washed and waxed my Jeep a few days earlier . When my wife returned I noticed white spots all over the car . I had to rinse and towel dry my Jeep to get it back to what it was before she took it in .They always make us aware of what services might be needed and I appreciate that but I take it for service locally as it's way more affordable . More
by atsameajp
Employees Worked With
Allan Schwartzman
May 18, 2024
I truly enjoyed and appreciated the kind, professional and caring vibe I received from everyone I interacted with! Everyone made me and my car buying situation extremely important and went above and beyo and caring vibe I received from everyone I interacted with! Everyone made me and my car buying situation extremely important and went above and beyond to help me make this happen! I am forever grateful to all. More
by RoRo
May 01, 2024
James(Service Manager) always goes the extra mile. He and His team truly care about doing the job right! I will always bring my vehicles to them first. He and His team truly care about doing the job right! I will always bring my vehicles to them first. More
by TJPowell10
Employees Worked With
James Johnson
April 03, 2024
Service department is unqualified and lacks in all areas of customer service. We have had our 2024 jeep in 4 times in the last 2 months and it’s still not working properly and can’t find the problem. What m of customer service. We have had our 2024 jeep in 4 times in the last 2 months and it’s still not working properly and can’t find the problem. What makes it worse is they try and blame us and or say there don’t we a problem although our engine light is on. More
by tomjudykelly
Employees Worked With
Stan carder
