Don Miller Subaru West

Great Guy, Great Experience Helpful, knowledgeable, responsive...these are the three words that come to mind when I think of the buying experience my husband and I had working wi Helpful, knowledgeable, responsive...these are the three words that come to mind when I think of the buying experience my husband and I had working with Kyle. He listened to our needs, made helpful suggestions along the way and worked very hard to get us in the exact vehicle we selected. And he happens to be a nice guy, too :) More

Best car-shopping experience! Kyle came out to the lot to greet me. He was very calm and listened to my questions about vehicles before answering to the specific topic, then added Kyle came out to the lot to greet me. He was very calm and listened to my questions about vehicles before answering to the specific topic, then added more information especially pertaining to the warranty. He worked with me to get payments I budgeted for, and the Impreza is great! I would definitely return and recommend this to friends and family. I have to add, the previous dealership was very pushy, did not let me finish questions, and was sexist. I felt NONE of those things at Don Miller Subaru West. I'm so happy with the experience there. Not only was Kyle great, any other staff who approached me was curteous and professional. THANKS KYLE AND TEAM! (Not to mention, it was the beginning of the "Share the Love" event, which made the decision to purchase even better.) More

4th Subaru..1st new one ! Joe Nelson came out from his office with a big smile and a warm greeting. Even though he had an appointment w/ other customers in a few minutes he too Joe Nelson came out from his office with a big smile and a warm greeting. Even though he had an appointment w/ other customers in a few minutes he took those few minutes to give me the brochures I was looking for, briefly reviewed the vehicles and made me feel welcome. A month later I purchased my new Forester. Joe patiently made sure to go over every aspect of the car, he even had me open the hood, pointing out parts and giving me tips. All of the staff at DM Subaru West are to be commended ! More

Excellent experience We worked with TJ in purchasing our most recent Subaru. TJ ‘s friendliness & genuine desire to meet his customer’s needs were evident. He was thorough We worked with TJ in purchasing our most recent Subaru. TJ ‘s friendliness & genuine desire to meet his customer’s needs were evident. He was thoroughly familiar with the features of the vehicle we purchased. We highly recommend him to those interested in a great experience with their next vehicle purchase. More

Excellent all around Joe Nelson was great. We never felt pressured into anything. He worked with us to get us the best deal. I would rate him a 10 in every category. Joe Nelson was great. We never felt pressured into anything. He worked with us to get us the best deal. I would rate him a 10 in every category. More

13th Subaru After a move to Dane county we decided to establish with Don Miller Subaru. Met Kyle, was impressed with his approach and presentation of the 2018 F After a move to Dane county we decided to establish with Don Miller Subaru. Met Kyle, was impressed with his approach and presentation of the 2018 Forester and the dealership. He just delivered our 13th Subaru and 3rd Forester. Straight forward, excellent presentation of the car and outstanding delivery skills. We have found our new Subaru dealership and would highly recommend Kyle. More

A very pleasant experience. I needed to purchase a car for my wife to drive. I had always heard good things about Subaru. I visited Don Miller and found a certified pre-owned out I needed to purchase a car for my wife to drive. I had always heard good things about Subaru. I visited Don Miller and found a certified pre-owned outback Limited. Joe Nelson was the salesperson. There was no pressure to buy the vehicle and Joe spent the time necessary to get me familiar with the car. I had never owned a Subaru before so the time that Joe spent with me was much appreciated. I purchased the car. The whole experience was pleasant. I would not hesitate to recommend Joe Nelson at Don Miller Subaru West. More

no one should give so low service 10 days ago, I schedule service for today. I got price estimate and schedule: oil change - max 2 hrs. if breaks needed as you advice last time - it wi 10 days ago, I schedule service for today. I got price estimate and schedule: oil change - max 2 hrs. if breaks needed as you advice last time - it will take another 2 hrs. breaks inspection will be free... today: drop the car at 7:45. breaks inspection - "we will charge you $29". why? because... how long it will take? about 2 hrs for oil change and extra 2 hrs if breaks needed. we will call to update. I called about noon....put on hold for 7-8 min. hand up and call again......oil change done - no one even start looking on the breaks. "we will call you soon"......they did call at 1:15pm: you need front & rare breaks....great! how long it will take? "car will be ready by 3 - max 3:30".....I call at 4:20pm....."ohh - just paper work - you can come and pick it up"..... why the address on the invoice is not my address? not even in the same city? "ohh - i dont know why I type it like that" wow - $575 for service I dont want to have? and who knows, with that low customer service - what REALLY they did with the car?.... More

Great service great car Just got my new 2018 Forrester. Jim Alfonso was a great help we really worked great together I got all the info I needed and it made it easy to make Just got my new 2018 Forrester. Jim Alfonso was a great help we really worked great together I got all the info I needed and it made it easy to make my decision More

Easy to work with Came home from vacation with an immediate need for a new car. Found a low mile Toyta Fit here that looked like it would meet my needs. Drove a few oth Came home from vacation with an immediate need for a new car. Found a low mile Toyta Fit here that looked like it would meet my needs. Drove a few others to be sure, but this was the one. Jim worked with me to make it happen in a day. Easy financing through Summit credit union on site as well. More