Don Miller Subaru West

I went in to get my front tire looked at. I was given a statement of work and approved them to work on my car. I emailed the service manager who sent me the SOW and asked her if they could ad I was given a statement of work and approved them to work on my car. I emailed the service manager who sent me the SOW and asked her if they could add an oil change (that I would pay for of course) and she said they would do it and told me the price would increase by 70$+tax with the oil change. I received a call when my car is done and I confirmed with the guy who called me that it got an oil change done as well. He said it did and was ready to be picked up whenever. I go to pick up the car and the guy who was talking me through my receipt wasn't able to explain what they did to my car. I was in a bit of a rush so I told him it was fine. I didn't thoroughly look at the receipt (it was before work and I had a call to be on shortly), but confirmed the price matched the new quote I was given and it did. I noticed the oil change sticker hadn't been updated and so I took a closer look at the receipt and realized there was no oil change on it. There was an additional charge for something that wasn't on my original SOW (and I didn't get an explanation when I picked it up) that made the total the total believable based on my original + the oil change. Pretty bogus, would not recommend. More

I've been with Subaru West for several cars now and they've never failed to impress. Their service is top quality and their follow up is as well. Trey was my sales person this time and everything went they've never failed to impress. Their service is top quality and their follow up is as well. Trey was my sales person this time and everything went very smoothly. He discussed with me the best options and I got a good trade in offer and a car that I absolutely love. I would recommend working with Trey when you go in for your next vehicle. Kathy worked with me for my finance and she is top notc She took the time to explain all angles to me and I walked out of her office very happyShe took the time to explain all angles to me and I walked out of her office very happy. I could not have been a more satisfied customer because of these two Don Miller staff members. More

The entire staff is friendly and happy to help you. Will Waldbillig is easy to work with, looked up the Carfax for any vehicle I was interested in, and happy to let me give it a test drive. I'm glad I chos Waldbillig is easy to work with, looked up the Carfax for any vehicle I was interested in, and happy to let me give it a test drive. I'm glad I chose them for my purchase. More

We bought our first Subaru (a Crosstrek Sport) at Don Miller West last month. This was the best car buying experience we’ve ever had. The sales team gave us time and space to explore various models and t Miller West last month. This was the best car buying experience we’ve ever had. The sales team gave us time and space to explore various models and test drive. We worked with Jon Elkins, Kyle Stites and TJ Kelly all of whom were excellent. They patiently answered all of our questions. Financing and service were quick and easy to arrange. We would not hesitate to recommend Don Miller to anyone in the market for a great car. More

Had the absolute worst experience at this service center, one that was not only almost a MONTH out from scheduling, but also severely violated my trust and showed gross disrespect toward me. I was standing t one that was not only almost a MONTH out from scheduling, but also severely violated my trust and showed gross disrespect toward me. I was standing there out front, misc staff and people around, where i stood by myself as i came back to retrieve my car from service. I was then accused, and in the managers eyes, guilty of, supposedly calling the service employee who checked me in that morning a derogatory word. This, absolutely would not nor did happen, and from outside a running car, outdoors, both of us wearing masks, the radio turned down, and the shop working right on the side of us, i don't know how many times i needed to repeat myself, and just my name alone- but this man was absolutely positive that this indeed happened. So there i stood, the manager, another employee right with him, and me by myself on display being told(not questioned, but told- i indeed did say this, because, he believes his employees) that they do not tolerate those types of things and we can't have that. Agreed. Nor can I. The fact that it was ok to put a singular female front and center outside for everyone to witness this pop up trial of something that was already presumed to have happened, and being judged like that was equally horrifying and sickening. Never in my life, anywhere i've lived, shopped, been, has anything this surreal and so far off the spectrum happened. My buying experience here was great, and just moving here i thought i FINALLY had found a shop i can trust. If i had only known. More