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Don McGill Toyota

Houston, TX

4.9
1,455 Reviews

11800 Katy Freeway

Houston, TX

77079

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Showing 1,455 reviews

April 13, 2023

Personal was amazing and kind, which makes very easy and pleasant to take your vehicle for service. More

by VVazquez70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karla
Apr 14, 2023 -

Don McGill Toyota responded

We appreciate your wonderful rating and review! We strive to get our customers good deals while providing the best experience possible, so it is wonderful to hear that our service team gave you such excellent service. Come back and see us soon!

April 12, 2023

Roman Guerrero is an asset to the company. He was polite and professional. He is also a grateful American. Nice to see!1 More

by nancyjean525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roman Guerrero
Apr 13, 2023 -

Don McGill Toyota responded

Nancy, thank you for your review! We are glad to hear your experience at Don McGill Toyota was a positive one and we will be sure to pass this information on to Roman Guerrero.

April 11, 2023

Miss Steffany Campos is the best, she had to solve the problem from the last visit that they mess up my routine care. She corrected for me. She was very nice. More

by nantana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miss. Steffany Campos
Apr 12, 2023 -

Don McGill Toyota responded

Nantana, we are thankful for your business and this excellent recommendation! It is wonderful to hear that Steffany was able to turn your service situation around. We appreciate your loyalty to our dealership and we look forward to working with you again in the future.

April 11, 2023

Overall a great experience with all departments. Had my new car faster than expected and at the payments I wanted for the new car, too. More

by katheefields
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Ruiz, Jamarion Taylor
Apr 12, 2023 -

Don McGill Toyota responded

Thank you for this excellent review and rating! We are glad to hear you had a good experience with every part of our dealership! We look forward to seeing you again!

April 10, 2023

Great facilities from drop off to pick up. Nice staff greeting you, advising you, and keeping you updated. 5/5 recommend for servicing More

by Isaac.Perez.em
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian García, Alexander Rosales
Apr 11, 2023 -

Don McGill Toyota responded

Isaac, thank you for this five-star review! We are thrilled to hear that you had a delightful, hassle-free experience provided by our service team. Please let us know if there is anything else we can help you with!

April 07, 2023

Thank you for helping me resolve my problem. My key remote was not working properly and the warranty had expired. I expressed my concern to Lyndsay in costumer relations and she arranged for m More

by Cristina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ury in the service department and Lyndsay in costumer relations
Apr 11, 2023 -

Don McGill Toyota responded

Cristina, we are thankful for your business and this excellent recommendation! It is wonderful to hear that Ury and Lindsey were able to turn your service situation around. Please come back to see us again in the future!

April 05, 2023

I am extremely disappointed with the service I have received from Don McGill Toyota. After purchasing a car from them over three weeks ago, I was told that it would be delivered on March 30th. However, More

by Akin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Robert Lucas
Apr 06, 2023 -

Don McGill Toyota responded

Akin, we sincerely apologize for the lack of communication in regards to the arrival of new vehicles at our dealership. Unfortunately, sometimes shipping delays are out of our control. We'd like to see if there is anything we can do to turn this around for you, so please reach out to our Customer Relations Manager, Lindsey Lobos, at 281-496-2000. We look forward to speaking with you!

April 03, 2023

Excellent Service, went in with an appointment and was out within 1 hour. Thank you, for taking of my Vehicles More

by oscar-mata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All of them.
Apr 04, 2023 -

Don McGill Toyota responded

Oscar-Mata, we are thankful for your business and this excellent review! It is wonderful to hear that our service department provided you with superior service and that you enjoyed your experience with us. We look forward to working with you again in the future.

April 03, 2023

It was was a fantastic 👏 👌 experience from the beginning to the end the best I've ever had from my car purchase in my last 2 toyota cars More

by LUCY
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Martinez
Apr 04, 2023 -

Don McGill Toyota responded

Lucy, thank you for the five-star review! Congratulations on your new vehicle! It was our pleasure to assist you, and we look forward to continuing our relationship in the future!

April 03, 2023

The service advisor Robert Harrison is professional, positive, helpful, and Im happy with service today. I.didnot have to wait long for a tire rotation. I like i was updated on the service that needs t More

by rita e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Harrison
Apr 04, 2023 -

Don McGill Toyota responded

Rita, we appreciate your business and 5-star rating! We are glad to hear that you received speedy and efficient service, which we strive to give all of our customers. We look forward to helping you again in the future.

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