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Don McGill Toyota

Houston, TX

4.9
1,409 Reviews

11800 Katy Freeway

Houston, TX

77079

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Showing 1,409 reviews

July 04, 2023

The best dealership to get my vehicle serviced and worked on all time and best service advisors. More

by galeano_henry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Jul 05, 2023 -

Don McGill Toyota responded

Galeano, thank you for your review and 5-star rating. We strive to make every customer feel appreciated, and we are happy we were able to exceed your expectations. We look forward to seeing you again for any and all of your vehicle needs!

July 03, 2023

Demonstrated high ethical standards while completing 20 point inspection. Other repair shop reported rear brakes near failure, but inspection here showed green status More

by cdkefalos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Jul 05, 2023 -

Don McGill Toyota responded

Thank you for your review and 5-star rating. We pride ourselves on helping people have the best customer service possible, and we are glad we provided you with that. Come back and see us at Don McGill Toyota in the future!

July 02, 2023

Great Experience! The Team is very knowledgeable and understanding. They met us at the door with a warm friendly smile. We were offered water as they lead us to our Sa More

by lisa.kinney.lk@gmail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ulysses, Insurance Personnel
Jul 05, 2023 -

Don McGill Toyota responded

Lisa, thank you for this five-star review! We are thrilled to hear that you had a delightful, hassle-free experience provided by our team. Please let us know if there is anything else we can help you with!

July 02, 2023

Service was great and fast. Everything was done with no issues. I was able to browse around look at some of the new vehicles with no issue and no challenges. I can't say this More

by smithreggies41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ury
Jul 05, 2023 -

Don McGill Toyota responded

Thank you for your excellent review and for choosing us to service your vehicle. We are always happy to provide you with prompt and superior service!

July 01, 2023

I was helped within two minutes of arriving. Employees were friendly and well informed. My SUV was serviced in less time than expected. More

by Carlos Landres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can not recall the employee name
Jul 05, 2023 -

Don McGill Toyota responded

Carlos, we appreciate your business and 5-star rating! We are glad to hear that you received speedy and efficient service, which we strive to give all of our customers. We look forward to helping you again in the future.

July 01, 2023

The service was great from the moment I pulled up and the agent came and confirmed my appointment and walked me to the agent's service desk. During my wait time I was able to work while I waited which was he More

by tris_jefferson
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Jul 05, 2023 -

Don McGill Toyota responded

Thank you for this excellent review and rating, Tris! We are glad to hear you had a good experience with every part of our dealership! We look forward to seeing you again!

June 29, 2023

I had no problems with several employees at Don McGill Toyota. All were knowledgeable, helpful, and courteous. My wife and I had a great experience. More

by Jeff
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
John, Rommel, and Donnie
Jul 05, 2023 -

Don McGill Toyota responded

Thank you for this excellent review and rating, Jeff! We are glad to hear you had a good experience with every part of our dealership! We look forward to seeing you again!

June 29, 2023

It’s the best place where I can take my car for check or for fix any problem that I have More

by Ligia Figueroa
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Steffany Campos
Jul 05, 2023 -

Don McGill Toyota responded

We appreciate your wonderful rating and review, Ligia! We strive to get our customers good deals while providing the best experience possible, so it is wonderful to hear that our service team gave you such excellent service. Come back and see us soon!

June 29, 2023

Very good service , great communication about time of service and friendly staff . Always a pleasure to go there More

by jacquelinechristian76
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Christian
Jul 05, 2023 -

Don McGill Toyota responded

Jacqueline, thank you for your review and 5-star rating. We strive to make every customer feel appreciated, and we are happy we were able to exceed your expectations. We look forward to seeing you again for any and all of your vehicle needs!

June 29, 2023

Only problem I had was I got text telling me car was ready it wasn’t More

by kmewar
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Don’t know
Jul 05, 2023 -

Don McGill Toyota responded

Thank you for your review. We apologize for the incorrect text information. Your experience will be used as a training tool to help us improve our processes to prevent this situation from happening again in the future. We appreciate you taking the time to let us know where we fell short.

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